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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Help Desk Specialist |
| Job related skills / software | : | Software installations and troubleshooting of all types of customer oriented field problems, network settings for TCP/IP and internet setup, Troubleshooting of all types of Hardware and software applications problems. |
| Category | : | IT / Computer2 |
| Sub Category | : | Desktop Support Engineer |
| Years of Experience | : | 7 years |
| State | : | Gujarat |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | 30,000 to 40,000 |
| Highest Qualification attained | : | P.G.D. / PGD : Post Graduate Diploma |
| Major / Specialization | : | Information & Technology |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Raval Hasmukh Rajeshbhai
E-Mail :- hasmukhr824 AT gmail.com
Career Objectives :-
To secure the job in your organization which could help me to learn new skills and deliver my potential of financial analysis and strategic implementation of the new approach towards the development of the company.
Area Known :-
** Installation and configuration of widows based operating systems (windows XP, vista, 7, 8 & 10).
** Software installations and troubleshooting of all types of customer oriented field problems, network settings for TCP/IP and internet setup.
** Troubleshooting of all types of Hardware and software applications problems.
** Configuring & troubleshooting of Desktop/Laptop for managing backup and recovery.
** Configuring & troubleshooting of printer, scanner & LAN related issues reported by users.
** Installation and configuring of wireless Data cards in users laptops.
** Exposure in Active Directory user creation & deletion.
** Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
** Troubleshooting Hardware, Software & networking problems.
** User group policies creation & modification.
** Monitoring of virus issues through Symantec Endpoint protection antivirus.
** Regular data & mail backup of MS outlook.
** Good experience in configuring & troubleshooting of MS outlook or outlook Express.
** Remotely resolving application problems & network problems and mail configurations through net meeting, remote desktop sharing.
** Providing support Through Skype for Business & Microsoft Team applications.
** Maintaining Assets through Asset management’s Tools.
** Handle the responsibilities of analyzing hardware and software issues and take necessary corrective actions to resolve.
** Install and upgrade hardware and software components.
** Repairing reports for the attended support calls and forwarding the same to the supervisor.
Educational Qualification :-
Completing 12th from GSEB with 70% percentage Also Done Full Course of Information technology from Industrial Training Institute Tarshali Vadodara.
Technical Skills :-
** Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected
** Identify Incidents for review & Identify potential problems and/or increasing trend of repetitive Incidents.
** Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents.
Escalate all process issues to the Incident Manager.
** Server Maintenance & installation. Check status and do check MacAfee server.
** Taking backup using Symantec backup Exec 2010 for all over location.
** User ID creation & deletion, password reset limit login task clear.
** Check server & Network utilization status time to time with monitoring screen via Whats-up gold app. Troubleshooting networking problem.
** Configure switches, server & other devices on rack & mounting.
** Connecting for Network Printer & other hardware.
** LAN cabling, crimping punching & align of network devices.
** Troubleshooting Computer Hardware Problem.
** Installing of all type of software.
** Providing support in Network & server for physical activity
** Thin Client installing configuring.
** Installing Windows Server OS 2008, 2010 & 2012.
** Inventory of all hardware & application on worksheets & maintain.
** Maintain & Upgrading Windows patches.
Additional Qualification :-
Master Diploma In Information & Technology (IICE) 2014
Experience Summary :-
Mahavir Foundation Baroda (Ankur Scientific Energy PVT.LTD) :-
Client : Ankur Scientific Energy Technologies (P) Ltd.
Duration : - 14-02-2012 to 12-11-2013
Elegant Network Pvt. Ltd :-
Client : Site Intelenet Global services (BPO)
Duration : - 14-11-2013 to 31-08-2017
Kalyani informatics Pvt. Ltd :-
Client : Site ‘Intelenet Global services (BPO)
Duration : - 01-09-2017 to 14-07-2018
Stemmons Business Services PVT.LTD :-
Duration : - 16-07-2018 to till now
Personal Details :-
Date of Birth : - 14th July, 1991
Marital Status : - Married
Nationality : - Indian
Languages Known : - Gujarati, Hindi and English
Hobbies : - Surfing internet & traveling
Declaration :
I hereby declare that the information provide above by me is correct to the best of my knowledge.
Date :
Place :
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Notes |
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