A Highly Organized Individual looking for a responsible position to gain practical experience. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Professional Overview :
March 2020 – July 2020 :
Sales Manager- Bundl Technologies Pvt ltd – Swiggy
** Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
** Identified opportunities for growth within Varanasi territory and collaborated with sales teams to reach sales goal.
** Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
** Negotiated with business partners to keep Net Take Rate to 20% highest Across Northern Region providing room for more business and growth to the company.
March 2019 – March 2020 :
Vendor Manager - Bundl Technologies Pvt ltd – Swiggy
** Assessed areas of service concern and developed improvement plans.
** Received and resolved over 30 queries per day to improve business performance for the partners ensuring the win- win situation for the organization and the business partners.
** Managed quality assurance program, including on-site evaluations of the problems faced by the vendors and surveyed for the customer preferences to enhance the Menu to Cart conversions.
** Maintained excellent attendance record, consistently arriving to work on time.
** Resolved conflicts and negotiated mutually beneficial agreements between parties.
February 2019- March 2019 :
Business Development Associate – Think and Learn Pvt Ltd – Byju’s
** Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
** Used Lead Squared to handle current portfolio and prospective leads.
** Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
** Achieved 5,00,000 in monthly revenue, exceeding objectives by 120%.
** Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Jun 2018 – Aug 2018 :
Management Trainee – Parle Products Pvt Ltd
** Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
** Responded to customer concerns swiftly to maintain satisfaction.
** Explained services and products to customers in friendly and engaging way.
Academic Background :
** MBA, IILM Academy of higher learning, Lucknow Passed In Jun 2019 with Marketing with 70% Marks
** B.A, Gauhati University, Guwahati Passed in July 2016 with Political Science with 70% Marks
** Intermediate, H.S.
Memorial Senior Secondary School, Lucknow Passed in May 2013 with 70% Marks with Science Stream.
** High School, Central Academy Senior Secondary School, Lucknow Passed in May 2010 with 80% marks
Certifications :
** Certificate of Excellence in MS Excel from IICL, Lucknow
** Certificate of Attending and successfully completing the Live Project at Future Retail Pvt Ltd – Big Bazar
** Certificate of Excellence from Parle Products Pvt Ltd for contributing in store management and Operations.
Skills and Strengths :
** Data collection and analysis
** Business development and planning
** Verbal and written communication
** New Business Development
** Relationship building
** Multilingual – English, Hindi, Nepali
Personal Interests :
A Traveler, loves playing cricket, football other indoor and outdoor games, chills out by listening to music and love cooking
Self-Declaration :
I Vivekanand Tiwari, hereby declare that the information provided above is true to the best of my knowledge and belief.
Date :
Place :