OBJECTIVE :
To enhance my strengths and strive to improve on my good points to excel in the field of hospitality
PROFESSIONAL EXPERIENCE:
THE SEVEN HOTEL, Bangalore- 4 STAR hotel.
Designation : H K EXECUTIVE.
Duration : 15/05/2011 to till date
Job Profile
** Reports to the HOUSEKEEPING MANAGER.
** I am maintaining 02 supervisors, 01 desk att and 16 nos houseman. Total rooms 49, And all public area.
** Trains all employees to perform the standard procedures as applicable to their job position.
** Daily inspection of public areas, guest room etc.
** Supervise the work of the house keeping supervisors in a frequent and unvarying schedule.
** Checks and prepares the inventory of room linen, F&B Linen and Uniform.
** Daily briefing of housekeeping staff.
** Immediate attention to complaints.
** Prepare Reports as required. Develop and Recommend standard procedures for new tasks or changed conditions. Co ordinates with the Engineer for the preventive Maintenance Schedule, and for the under repair rooms.
** Prepares Monthly Report, Training Report for submission on time.
** Participate in all department head meeting.
** Daily inspection of public areas, guest room, and suite rooms etc..
** Immediate attention to Complaints.
** Immediate attention to requests from guests and to orders and requisitions involving replacement or change of room supplies.
** Identify reliable suppliers of linen, cleaning items, guest supplies, etc. And recommends them to the purchase dept.
** Recommends for appraisals.
** Co ordinates with contractors like pest controller, laundry, gardener for smooth function.
** Responsible for the quality of room decors, cleanliness of room, safety and room facilities.
THE BELAIR HOTEL, Bangalore- Business class hotel.
Designation : ASST.EXE.HOUSEKEEPER.
Duration : 02 JULY’2009 to 10/04/2011
Job Profile
** Reports to the GENRAL MANAGER.
** I am maintaining 03 supervisors, 02 desk att, and 16 nos houseman. Total rooms 92,And all public area.
** Trains all employees to perform the standard procedures as applicable to their job position.
** Daily inspection of public areas, guest room etc.
** Supervise the work of the house keeping supervisors in a frequent and unvarying schedule.
** Checks and prepares the inventory of room linen, F&B Linen and Uniform.
** Daily briefing of housekeeping staff.
** Immediate attention to complaints.
** Prepare Reports as required. Develop and Recommend standard procedures for new tasks or changed conditions. Co ordinates with the Engineer for the preventive Maintenance Schedule, and for the under repair rooms.
** Prepares Monthly Report, Training Report for submission on time.
** Participate in all department head meeting.
** Daily inspection of public areas, guest room, and suite rooms etc..
** Immediate attention to Complaints.
** Immediate attention to requests from guests and to orders and requisitions involving replacement or change of room supplies.
** Identify reliable suppliers of linen, cleaning items, guest supplies, etc. And recommends them to the purchase dept.
** Recommends for appraisals.
** Co ordinates with contractors like pest controller, laundry, gardener for smooth function.
** Responsible for the quality of room decors, cleanliness of room, safety and room facilities.
** Order for guest supplies, cleaning supplies, minibar, new uniform, new linen, f&b linen extra ………
EVOMA Hotel, Bangalore- Business class hotel.
Designation : Sr .Supervisor
Duration : Feb 2008 TO 25/06/2009.
Job Profile
** Reports to the Executive House Keeper.
** Trains all employees to perform the standard procedures as applicable to their job position.
** Daily inspection of public areas, guest room etc.
** Supervise the work of the house keeping supervisors in a frequent and unvarying schedule.
** Checks and prepares the inventory of room linen, F&B Linen and Uniform.
** Daily briefing of housekeeping staff.
** Immediate attention to complaints.
** Prepare Reports as required. Develop and Recommend standard procedures for new tasks or changed conditions. Co ordinates with the Engineer for the preventive Maintenance Schedule, and for the under repair rooms.
** Prepares Monthly Report, Training Report for submission on time.
** Participate in all department head meeting.
** Daily inspection of public areas, guest room, and suite rooms etc..
** Immediate attention to Complaints.
** Immediate attention to requests from guests and to orders and requisitions involving replacement or change of room supplies.
** Identify reliable suppliers of linen, cleaning items, guest supplies, etc.
And recommends them to the purchase dept.
** Recommends for appraisals.
** Co ordinates with contractors like pest controller, laundry, gardener for smooth function.
** Responsible for the quality of room decors, cleanliness of room, safety and room facilities.
Savannah Sarover Premier.5 Star hotel. (A Sarovar park plaza group)
Designation : House keeping supervisor
Duration : July 2007 to Jan 2008
Job Profile
** Ensure the smooth day-to-day functioning of the Department.
** Conduct daily briefing of the staff, and supervise the schedule allocated
** Total in charge of upkeep of the property
** In charge of linen & uniform inventory
** Ensure that the system of recording guest history, preferences and other guest related data is maintained rigorously. Maintain constant guest constant guest contact, build relationships, solicit feedback
** Provide inputs to the Executive Housekeeper & update the status of operation.
** Plan and organize various food festivals, restaurant promotions or special occasions, with regard to the linen and set up of the place.
** Monitor the daily number of gate pass with related to the outgoing laundry occasions, with regard to Housekeeping.
** Monitoring the discarding of linen damaged
** Monitor Par Stock levels
** Prepare monthly reports of various functions related to Housekeeping.
** Maintain good relation with other departments,
** Head Trainer for the New Joiners in our department.
Ashok Bangalore (Bharath hotel Group) 5star.
Designation: SR.ROOM ATTENDANT
Duration : 08. Oct 2005 to 28/07/2007
Job Profile
** Clean and tidy rooms as per the sanitary regulations
** Change guest room and bath room linen. Make guest room beds, Replenish guest supplies
** Be responsible for getting guest laundry
** Under take the evening check of rooms and provide the turn down service.
** Check and secure rooms ,Hand over lost &found
Replenish the maid‘s cart with guest supplies, cleaning agent and linen
** The Muthoot Plaza Thiruvananthapuram -39(A Sarovar park plaza group) 5 star. BEST FIVE STAR BUSINESS HOTEL, AWARD 2003 - 2004
Designation : DESK ATTENDANT
Duration : 08 /10/ 2003 to 26 /09/ 2005
** Supplies Indent Day
** Lost and Found Physical checking
** Updating attendance in the system
** Updating linen received in the system
** Check on the supplies pending and physical count
** Uniform inventory
** Log Book, Check list filing, Checking mails
** Issuing check list to respective staff
** Guest items taking over from previous shift
** Checking Room status, arrival for the day,
** Banquet function for the day to be noted informed to Supervisor
** Daily duty roster updating & attendance updating
** Checking for all keys in position
** Updating the supplies register
** Laundry file, Supplies book, Lost &Found book, Check list file
** GM Laundry to check and delivery to the office
** Informing Boys to give Occupancy
** Check for any supplies to indent
** Entering of guest laundry & Occupancy report
** Receiving fresh uniform and sending soil uniform
** Receiving fresh linen and sending soil linen ( room & f&b )
** Check for the 2nd shift staff and mark attendance
** Check for any mail and block rooms for to-morrow's arrivals
** Cleaning supplies stock to check, chemical dilution to be done
** Checking for the rooms pending on departures and clearing it in system
** Laundry bills to be made
** Occupancy to be entered and to be submitted to front office
** Soil linen to be sent for washing and entering the challans and filing
** Check for Lost and found, enter & store. Log and hand over
Training Experience
Worked as House keeping vocational trainee in Hotel Japee Palace 30th November to 14th Jan 2002. Japee Group 5 star Deluxe
** Worked as House Keeping Hotel Singaar International Kanyakumari.629702 TN. 1st May to 31st July 2003.
** Worked as F& B service Hotel Singaar International Kanyakumari 629702 T.N.1st August to 5th Oct 2003.
CERTIFICATE COURSE:- FRONT OFFICE, BOOK KEEPING AND HOUSE KEEPING. Year 2002-2003
INSTITUTION:- 411 STATTE INSTITUTE OF
Hotel Management & Catering Technology (Govt) Thuvakudi,
Trichy- 620015
Under Graduate: Bachelor of Commerce B.Com.
University:- Annamalai University.Chidhambaram.
Year 2003-2006
COMPUTER KEN:-
Institution : JKK computer Services
Year : April 2000 to May 2000
Percentage of Marks: DOS, WINDOWS 98, POWER POINT & Basic