SKILLS :
Identify and give feedback on agent shortcomings in soft skills and process knowledge, Online/Offline monitoring of agent calls to audit and scrutinize, Daily Reports on Quality Deviations, Auditing calls based on set parameter. Taking training fir new batches regarding quality parameters
WORK HISTORY :
FEB 2020 – TILL DATE :
Sr. Associate Quality | Tech Mahindra, Sharada Center, Kaarve Road, Pune, Maharashtra.
May 2019 – FEB 2020 :
Associate Quality | Tech Mahindra, Sharada Center, Kaarve Road, Pune, Maharashtra.
DECEMBER 2017 – May 2019
Associate customer support | Tech Mahindra, GIGA space, VimanNagar,Pune, Ma
harashtra.
EDUCATION :
** Polytechnic Diploma in computer technology MSBTE 2001
** HSSC Pune Board March 1997
** SSC Pune Board March 1995
OTHER QUALIFICATION :
** Montessari Teacher’s Training Nagpur University AUG 2004-APRIL 2005
** MSCIT MSBTE, APRIL 2008
** C,C ++Advance Concourse education Aurangabad MAY 2008 TO JUNE 2008
PERSONAL INFORMATION :
Age : 41yrs
Date of Birth : Jan 26 1979
Status : Married
Children : 2 Daughters
Nationality : Indian
Languages spoken : Marathi, Hindi & English
Hobbies : Music,Dancing.
DATE :
PLACE :