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BPO Call Center, Back Office >> Operation Executive / Associate 
Operations Manager Resume Sample, Experience : 6 years

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Name of the Candidate:Shradha Shankaran
Name of the Post Applied:Operations Manager
Job related skills / software:Responsible to provide first level support, Overall management of the franchisees, Motivate Centre Heads for admissions, solving managerial problems of the centre.
Category:BPO Call Center, Back Office
Sub Category:Operation Executive / Associate
Years of Experience:6 years
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:English
Email Id:shradha_shankaran AT rediffmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Want to involve myself in a challenging environment offering scope for growth& development and an opportunity to apply my learning to effectively contribute towards the achievement of the organization objective.

Degree-  : BA in English (Lit )
Institute-  : Sikkim Manipal University
Marks -  : 63.75%

Degree-  : Diploma in Electrical Engineering
Institute-  : Government Polytechnic Himatnagar
University -  : Gujarat Technological University
C.G.P.A-  :7.66(76.6%)

Degree -  : 12th- Science
Institute -  : M.B.Patel English Medium School
University -  :GHSEB
Marks-  :67%

Degree-  : 10th
Institute-  : M.B.Patel English Medium School
University -  : GHSEB
Marks -  :78%

Job Post-  : Assistant Manager Operations
Company Name-  : RANGOLI GROUP OF INSTITUTES(Gandhinagar) (June 2019-July 2020)

Responsibilities  :
** Responsible to provide first level support.
** Overall management of the franchisees.
** Motivate Centre Heads for admissions, solving managerial problems of the centre.
** Support visit and audit visit to the centers on regular intervals.
** To look after the issues related to infrastructure, management, admissions, parents, children, etc of a particular center.
** Coordinating with centers in order to perform different activities, competitions, celebrations at the center.
** To perform a role of bridge between Head office and the centers/owners.
** Research and development of curriculum.
** Developing new user friendly Educational app for preschool.
** Providing trainings to the teachers.

Job Post-  :Customer Service Officer
Company Name-  : HDFC Credila Financial Service Pvt LTD (Pune) (Jan 2017-June 2019)

Responsibilities  :
** Solving customer’s queries and questions via walkin, phone calls and Emails.
** Handling post-sale service operations while ensuring customer satisfaction and business retention.
** Identify and assess customers’ needs to achieve satisfaction.
** Ensure timely updation of payments in the system by following it up with the accounts department.
** Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
** Keep records of customer interactions and file documents.
** Refer unresolved customer grievances or special

requests to designated departments for further process.
** Follow communication procedures, guidelines and policies.
** Take the extra mile to engage customers.
** Provide accurate, valid and complete information by using the right methods/tools.

Job Post  :Executive –Academic Operations
Company Name  :Future Innoversity (Sept 2011-June 2013)

Responsibilities  :
** Coordinate various faculty searches and maintain faculty search database.
** Assist in screening and selecting faculty applications.
** Manage orientation, training and - relocation- for new faculties.
** Provide support and guidance to academic trainees.
** Assist in managing schedule, student payroll, rooms and instructional supplies for workshops and other - study programs- .
** Develop and manage comprehensive academic support program.
** Prepare and maintain student records according to district policies and administrative regulations.

Designation  :Training Coordinator
Company Name  : Future Learning (July 2013-March 2014)

Responsibilities  :
** Schedule and coordination between all classroom ,training with Managers and Supervisors – schedule location, date/time, materials, and attendance.
** Develop, coordinate, schedule and maintain all training courses and programs
** Collects, compile and report results of evaluation, attendance and training data.
** Communicate data and reports as needed.
** Prepare document procedures for employees and management who are appointed for training.
** Management training tracking process, enter data, tracks completion and process communication and certification to recipients and market leadership.
** Develop, Implement, Administers and Maintains a Training Management System
** Manage training materials stipulated by regulations.
** Research training suppliers and materials as needed – including details, cost comparison, and timelines.
** Collect and distribute training mail and shipments.
** Order supplies for training and training department as needed.
** Perform other related duties as assigned.

Languages  : MS word, Ms excel, MS powerpoint

Husband’s Name  : Vivek Vinod
Date of Birth  : 30th June 1989
Marital Status  : Married
Nationality  : Indian
Religion  : Hindu
Languages Known  : English, Hindi, Gujarati,Malayalam
Hobbies  : Reading, Listening to music
I hereby declare that all the information’s given above are true to the best knowledge.

DATE  : 15th March 2021
PLACE  :Pune


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