To have a long and successful career in the aviation, gain further skills and attain the goal of the organization aiming at mutual growth.PROFFESSIONAL QUALIFICATION:-
BTEC HNC in Aviation, Hospitality and Travels from Frank Finn an Air hostess training Institute.EDUCATIONAL QUALIFICATION:-
Higher Secondary in Commerce from Gujarat Board
Pursuing Graduation from Veer Narmad South Gujarat University
Fundamental knowledge of Micro Soft Office and Internet
IDS Fortune enterprise V 4.1CARRER PROFILE:-
COMPANY :- Lords Plaza, Surat, Gujarat, India
(A unit of Lords Hotels & Resorts Pvt. Ltd)
DURATION :- June 2011 Till Date
Working as Reservation Executive in this organization. Lords Plaza is the 3 starrer hotel conveniently located less than a Kilometer from the railway terminal and in close proximity to the commercial and shopping hub of Surat. It is well known for its hospitality and a multi-cuisine.
Handling telephonic operations and respond E-mail Inquiries including sending confirmations and processing for Company Volume Guaranteed Rates (CVGR).
Handling (Toll Free Number) central reservation of 16 properties of Lords Group.
Handle guest complaints and queries pertaining to reser Sponsored links :
Manage and maintain all FIT reservation
Maintain Daily Reports
Co-ordination with other department staff and chain hotels team member.COMPANY :- Hotel Golden Star
DURATION :- April 2010 – March 2011
Worked as a Front Office Executive in Hotel Golden Star.
Handle Check-in, Check-outs and maintain Guest Registration Book.
Answer inquiries pertaining to hotel services
Maintain log book for all internal & external messages
Keep records of room availability and guests' accounts
Assign guest room and VVIP rooms after housekeeping co ordination
Responsible for guest assistance during their stay in hotel, cash handling and guest billing on check- out
Record guest comments or complaints and reporting to the manager.
Maintain high standard of etiquettes & positive attitude towards guest, to maintain the relationship with hotel guest
Excellent communication skill.
Highly co-operative and adjusting in changing environment
Passionate about customer service with excellent interpersonal skills.
Awarded as ‘Best Employee of the Month’ on September 2012
I hereby declare that the above-mentioned informations are true to the best of my knowledge and belief.
Rekha M Vadhel
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