PAVANKUMAR S.
Email :pavansagaram AT gmail.com
Location : Tirupati
FOCUSED IT SUPPORT & ANALYST :
** A technocrat with nearly 8+ years of rich experience as an IT Support Analyst, contributing towards planning, designing, implementation, upgrades and expansion of existing environment, deployments and delivering proactive services to new and existing installed base, worldwide, using remote support tools and methodologies.
** Highly motivated and result oriented professional with intense knowledge in computers and networking, besides, maintaining and troubleshooting commercial hardware/software, servers, VM, etc.
** Demonstrated excellence in installing and configuring applications, servers, and network devices.
** Experience in strategic installation of devices for smoother network connectivity and server access.
** Sound knowledge in installation and maintenance of open-source, commercial and proprietary software, meanwhile provided technical support and training to the workforce for practicing equipment and proper error reporting.
** Adept at innovating and delivering winning diagnosing strategies that motivate IT teams, engage users, and drive infrastructure penetration.
CORE COMPETENCIES :
IT Infrastructure Management | System Administration | System Integration Testing | Troubleshooting | Installation & Configuration | Server Maintenance | Process Enhancement | Solution Optimization | Backup & Recovery
CAREER INVOLVEMENT :
IT Support/Analyst| DXC TECHNOLOGY (merger of HP and CSC New Company) | 2014– 2019 IT Support | HEWLETT PACKARD | 2010 – 2014
Key Highlights :
** Providing support for Windows and Unix/Linux infrastructure production environment and backup via integration of technical and business requirement as per standards of IT process methodology.
** Accountable for identifying, troubleshooting, and prioritizing issues according to business criticality, meanwhile addressing user’s issues concerning their system hardware/sof
tware.
** Troubleshooting issues on Windows 2003/2008/2012 servers,Veritas and Windows cluster, physical servers used in NGDC and virtual servers (VM), and failed windows services and restart of unresponsive servers following the correct reboot process.
** Diagnosing and resolving problems related to datacentre hardware infrastructure Data Protector backup issues, and HPUX/Linux issues.
** Proficient in Virtualization, ITIL framework, Lean, Six Sigma methodology and Major Incident handling process.
** Overseeing and protecting HPE’s production environment from extreme outages.
** Responsibly providing support for desktop and administrative functions, meanwhile addressing user’s issues concerning their system hardware/software.
** Keeping a track of the assigned support service requests, and updating the records; handling the day-to-day technical support functions on desktop/laptop support.
** Installing and configuring software, applications, and web browsers, and testing the computers to ensure they are functioning appropriately.
** Developing trends by monitoring and analysing incoming calls, problems, and support requests; performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
** Proficient in the current protocols, operating systems, and standards; ability to operate tools, components, and peripheral accessories.
** Responsible for the deployment, installation, and administration of organization products.
** Trained the infra structure support team on multiple batches of internal windows server basic training.
** Part of Infra SLA analysis team, & contributed towards improvement of team Time to Fix.
ACADEMICS & CERTIFICATIONS :
** 2010 BCA | Allagappa University
** 2007 Diploma in Electrical and Electronics Engineering| State Board of Technical Education, Hyderabad
** 2016 ITIL® Foundation Certificate in IT Service Management
PERSONAL DATA :
Date of Birth :19th December 1985
Linguistic abilities : English, Hindi,Telugu,Kanada
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