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BPO Call Center, Back Office >> Customer Care Executive 
Customer Support Associate Resume Sample, Experience : 3 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Customer Support Associate
Job related skills / software:Online chat and e-mail support to the customers using the security products of various brands on their computers, Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:3 years
State:Andhra Pradesh
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Electronics & Communications
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

Raghunath Reddy
Career Summary :
More than 3 years of working experience in non-voice based BPO supporting the customer with computer security products and service products.
Good knowledge of computer security products
B.Tech with strong analytical, problem solving and client interaction skills.
Ability to grasp new technical things quickly.
Strong English communication skills

Skills :
Strong communication skills (written and verbal)
Good interpersonal skills with an ability to understand the customer’s problem and solving them
Training new-joinee employees and getting them productive quickly

Trainings attended  :
Training on “Effective Communication Skills”
Training on “Writing effective English”
Technical training on various antivirus and security products
Technical training on various service products

Employers&nbs
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:
Working for Company TCS as Tech Support Executive since June-2010
Working for Company AGITS as Tech Support Lead since Nov-2011

Responsibilities :
Online chat and e-mail support to the customers using the security products of various brands on their computers
Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department
Training the new employees in the tech support division

Academia :
B.Tech with B% marks from Institute JNTU-H, year 2010
12th with A% marks from Intermediate Board, year 2005

Achievements  :
Offered “Best employee of the year” for replying to maximum number of support tickets within a stipulated time.

Personal Details :
DOB : 07 April 1988
Languages known : English, Hindi, Telugu
Address : Hyderabad.
Email ID : raghunathreddy82 AT gmail.com
Contact : +91-9704180280.

Notes

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