Raghunath ReddyCareer Summary :
More than 3 years of working experience in non-voice based BPO supporting the customer with computer security products and service products.
Good knowledge of computer security products
B.Tech with strong analytical, problem solving and client interaction skills.
Ability to grasp new technical things quickly.
Strong English communication skillsSkills :
Strong communication skills (written and verbal)
Good interpersonal skills with an ability to understand the customer’s problem and solving them
Training new-joinee employees and getting them productive quicklyTrainings attended :
Training on “Effective Communication Skills”
Training on “Writing effective English”
Technical training on various antivirus and security products
Technical training on various service productsEmployers&nbs Sponsored links :
Working for Company TCS as Tech Support Executive since June-2010
Working for Company AGITS as Tech Support Lead since Nov-2011Responsibilities :
Online chat and e-mail support to the customers using the security products of various brands on their computers
Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department
Training the new employees in the tech support divisionAcademia :
B.Tech with B% marks from Institute JNTU-H, year 2010
12th with A% marks from Intermediate Board, year 2005Achievements :
Offered “Best employee of the year” for replying to maximum number of support tickets within a stipulated time.Personal Details :DOB : 07 April 1988Languages known : English, Hindi, TeluguAddress : Hyderabad.Email ID : raghunathreddy82 AT gmail.comContact : +91-9704180280.
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