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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Leader
Job related skills / software:Industries and Domains, Retail Banking Operations, Customer Service, Investment Banking, Reconciliation, Account Management, Business Analysis & Consultancy
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:6 years
State:Tamil Nadu
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:HR Human Resources
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


kalai.venugopal AT gmail.com

Synopsis :
** 6 Years 6 Months work experience
** Industries and Domains
** Retail Banking Operations
** Customer Service
** Investment Banking

Profile scopes :
** Account Management
** Business Analysis & Consultancy
** Reconciliation

Objective :
To work in an organization where I can be constantly enhanced and I can contribute to the development of the organization.

Key Skills :
** Well-developed and effective communication skills.
** Energetic and self motivated team player.
** Excellent Team-Building Skills.
** Effective in work situations acquiring an ability to manage multiple and concurrent projects and responsibilities
** Quick learner with an ability to rapidly achieve organizational integration,
** Assimilate job requirements and employ new ideas, concepts, methods and technologies.

Work Experience :
Currently working as a Team Leader in Tata Consultancy Services (formerly known as Citigroup /TCS E- serve), Chennai(from June 2008 – till date)

Educational Qualification :
** MBA (HR) from Loyola College- Pondicherry University (Twinning Programme) during the year 2010 – 2012.
** B.COM (Corporate Secretaryship) from Ethiraj Arts and Science college for Women during the year 2005-2008 with 68%.
** Passed HSC in first class with 83.00 % from Muruga Dhanushkodi Girls Hr. Sec School
** Passed SSLC in first class with 86.00 % from Muruga Dhanushkodi Girls Hr. Sec School.

Roles and Responsibilities  :
UAE International Banking Opetations - (June 2008 to September 2012)

Account opening  :
Verify customer CIPP documents,and other documents verification. Performing compliance checks(NESS, SDN, OFAC, Negative list, Global interdict,world check) prior to account opening, Generating customer number and account number, issuing debit card and cheque books.Peforming Quality check for the accounts which was opened on the same day or on the previous day.

Account Maintenance  :
Account maintenance part consists such as issuing ATM debit cards and cheque books. Performing account closures, Reversal of charges and change of address.Then debiting the charges such as relationship charges for the monthly minimum balance, statement charges,debit card charges and cheque return charges from the customers account. Performing Quality check for the Account Closure letters.It also includes Banking operations such as Debiting and Reversing amounts from the customer account for different bank charges, Closure of Customer accounts as per customer instruction, Manager’s cheque cancellation, Stop payment on Cheques, Changing Account types, Blocking and Unblocking accounts, resolving customer/RM queries, communicating with the clients in Citibank Dubai, UAE through emails and Calls. Authorising Batches, debit cards and scanned signatures. Send Daily MIS Reports to clients and QC reports to Internal Management.

Projects  :
TOD project (Total Over Draft)  :Checking all the accounts which have overdrawn balance for more than 60 days from the given report and closing the accounts.
Multiple Cheque returns  :Closing all the accounts for the customers who have the check returns more than 4 cheques with reason insufficient funds.
Staff Recon  : To verify the bank staffs accounts in the system based on the reports provided by HR dept.
Upgrades / Downgrades  : To upgrade and downgrade the customers relationship based on the report provided by the business.
AO Code  : To remap the csutomers profile to the concern relationship manager or branch based on the report provided by the product head.
UN Sanction list & Name Search  : Search customer names in GCG individual account database for the list provided by compliance to check whether the customers are engaged in any fraudulent activity or involved in terrorism.
Asset BBU  :Check the corporate customer accounts which have banking products and closure of accounts from the list provided by the branch.
PARMS  :Various Product creation and maintain various modules of products in auws and sna.
Rainbow Project  :Testing process related to the rainbow application which is under migration.

Performed UAT and PAT testing for account opening and maintenance process.
Tools & Applications  : AUWS, SNA, Sabre, Citrix, Quality centre.
Roles and Responsibilities  : UK Investments (IPB UAT Testing & Production Support)- (October 2012 to July 2013)
Rainbow Project  : Testing process related to the rainbow application which is under migration. Performed UAT testing for MF/SB process which includes Subscription, Redemption, Fund transfer, Fund Liquidation, Switch etc..Co-ordinate with the local Support team(Polaris) and deliver the best results by communicating and resolving the client queries in Citibank UK, through emails and Calls.
Tools & Applications  : Eclipse &Quality centre.
Production Support  : Testing Various VTs raised in production due to the migration of Rainbow project. Authorising Price updations for the various Mutual Funds and Securities Brokerage Products such as Equities, STP Bonds, Structured notes and Funds.
Various Projects in Production  :MF ISIN clean up & MF Restricted Countries maintenance.
International Personal Banking Reconciliation  : Recon for Investment Process & UKC Testing (August 2013 to Till date)
Performing Reconciliation for Deferred Recon, Investment Unit Recon, Investment Cash Recon, Brokerage Cash Recon, Brokerage Unit Recon and E-Recon for three databases London, Jersey and PLC. Testing for Reconciliation process involved for the new database named UKC which is going to implement shortly in production. Test Scripts preparation, defects raising etc…
Tools & Applications  :On Demand, Eclipse and Quality Centre and various SB and MF Reconciliation temples which is currently using in Reconciliation (Production)

Personal Details  :
Name V.Kalaiarasi
Father’s name K.Venugopal
Birth Date / Age / Gender 12-04-1988 / 26 /
Languages Known Tamil and English (Read, write and speak)
Marital Status Single

Project Done  :
Undergone Institutional Training in KCP Ltd, Chennai 600 008 from May 2nd 2007 to May 31st 2007 and project submitted on “ Organisation nature, objectives and functions of various departments in KCP limited.

MBA Project report submitted based on “A Study on E- Recruitment Industry with an Emphasis on finding the response of Jobseekers towards the services offered by Naukri.com”

Certification done  :
Personality Development Programme in MAFOI Academy on December 2006 and August 2007
Anti-Money Laundering certification on August 2011.
Certification in Mutual Fund Operations on Jan 2013.
Certiifcation done in Fundamentals Of Software Testing on July 2013.

Technical Skills  :
Package Microsoft Office and Tally
Type writing English (lower)

Declaration  :
I declare that the information given above is strictly true to the best of my knowledge

Date  :
Place  : Chennai



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