BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 8 years

Objective :
Aiming to be associated with a progressive organization that gives scope to update Knowledge and skills in accordance with the latest trends and also be part of a team that dynamically works towards the growth of the organization.
Looking for a position in an established organization in managerial grade to utilize my skills and extensive knowledge in the mentioned field.

Career Profile :
A skilled, talented professional with 8+ years of Experience in Same Company in the publishing BPO, Engaged in Providing State-of-art solution to world publishing giants. Wide Experience ranging from Operations technology in the Publishing BPO.

Professional strengths :
Possess good communication and interpersonal skills
In-depth knowledge in publishing field from Incoming of Jobs from Customer to dispatch the Quality output to Customer
Ability to conduct trainings for fresher’s in this field
Ability to handle a team of 150 in operations team
Ability to develop high standards, customer responsiveness and excellent quality
Possess Team members with extensive knowledge
Good skills in solving problems and taking decisions
Knowledge of Microsoft office, Word, Excel and internet

Customers Handled :
Springer
Pearson
Elsevier
OUP (Journals & Books)
T & F (Journals & Books)
Mac Millian
Blackwell

Professional Experience :
Integra Software Services, Pvt Ltd Pondicherry :
Senior Team Leader
July 2008-Jan 2010
Reporting to General manager
Monitored the performance of the team leaders to understand whether the projects are managed in a professional way, to deliver it in the stipulated time with Quality
Reviewed, daily WIP (work in process Report) to update the correct Status to project managers on behalf of team in operations
Handled the tasks of co-ordination with incoming, vendor, graphics, copy-editing and project management.
Responsible for handling accounts as per the requirement
Updated weekly report for general managers and assisted in resolving and identifying issues related to it
Ability to achieve Sales target in my area
Developed training policies and procedures that generate innovative guidelines for all training functions
Worked to establish good relationship and mutual trust between operations team and management.

Integra Software Services Pvt Ltd, Pondicherry :
Octo


ber 2006-July 2008
Team Leader
Reporting to Senior Team leader
Manpower Planning
Handling a team of quality controllers, composers quality leaders, tech leaders, incoming operators, XML operators with more than 100 employees in 3 shift.
Handled the tasks of managing tasks like publishing, documentation and delivery
Handled the tasks of developing and managing staff and workflow processes
Allocated resources in Proper way to meet the delivery on-time with Quality
Handled the tasks of preparing WIP (Work in progress report)
Coordinated with the training department for internal training process

Integra Software Services Pvt Ltd, Pondicherry :
January 2005-October 2006
Final Quality Assurance
Reporting to Quality leader
Responsible for the Quality of project (titles) to dispatch Quality output to Customer
Responsible for training the fresher in our team

Integra Software Services Pvt Ltd, Pondicherry :
October 2003-January 2005
Senior Quality Controller
Reporting to Final Quality Assurance
Responsible for all Stylist aspects and Quality output of the projects.
Ability to cross check the Projects done by Quality Controllers

Integra Software Services Pvt Ltd, Pondicherry :
December2001-October 2003
Quality Controller
Reporting to Final Quality Assurance
Ability to do Complete proof reading of the Projects
Ability to analyse the Spec as per the Customer requirement

Achievement :
Received Star Performance (NAKSHATRAS) award from Integra in the Year 2007
Received Woman achiever award from Integra in the year 2009

Educational Summary :
Bachelor of Science in Agriculture (B.Sc Agri) from TNAU {(Tamilnadu Agricultural University) (75%)}
Completed higher secondary studies in Amalorpavam Higher secondary school, Pondicherry (81%)
Completed High School in Wiseman Higher secondary School, Pondicherry (77%)

Personal Details :
Employment Status : Full time
Relationship status : Married

Reason for this Employment Gap:
January 2010-till Date
After Delivery in 2010, I was in a Position to take care of my child.
Since my child age is 3 now my family members (Joint family) is taking care and I decided to take over my Professional Carrier again

Declaration :
I hereby declared that the above mentioned details are true and best to my Knowledge

Date :
Place : Pondicherry