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Team Leader Resume Sample, Experience : 4 years

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Name of the Candidate:[Private]
Name of the Post Applied:Team Leader
Job related skills / software: Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:4 years
State:West Bengal
Gender:Female
Salary Expected per Month(Rs):10,000 to 15,000
Highest Qualification attained:B.C.A. / BCA : Bachelor of Computer Application
Major / Specialization:Computer Science
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Date of Birth  : 10-11-1990

Professional Synopsis  :
** Over 4 years of extensive experience in knowledge maintenance, training & mentoring of new team members, client management, doing quality check for the entire team
** Self-motivated, team player and organised to keep pace with the fast changing environment
** Currently designated as Team Leader (Operations) at Vertex Customer Solutaion India Pvt. Ltd, Maharashrta
** Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.

Organizational Experience  :
Operations Management  :
Knowledge Management Solution (Maharashtra -411014 )
3 March 2010 – 10 Dec 2013  : (Team leader)
Bajaj Allianz life Insurence Co. Ltd (Maharashtra 411014)
13 Dec 2013 - 31 Mar 2013; (Trainee Assistant sales manager)
Vertex Customer Solution India Pvt Ltd ( Pune, Maharashtra -411014 )
7 Sep 2013 – 27 Oct 2014  : As a Team Leader Operations

Knowledge Management Solution  :
Worked with Idea as Sr. Quality Associate .Worked in the web based process- Reverification of Documents, the job profile includes-
Prime job is to reverify the documents given by coustomer. The job calls for maintaining a high degree of Quality standards and 100% accuracy in the process, as slated by the client.

Bajaj Allianz life Insurence Co. Ltd  :
Worked as a direct executive for the Bajaj alliananz life insurance this was fully based on marketing for the different product of insurence.where we have to create our own team to achive the targets or a common goal.Company success depends on the delivery of many critical, time-sensitive services to our clients.
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You will experience your requirements being met on time, within budget and with high quality; greater efficiency and responsiveness to your business.

Vertex Customer Solution India Pvt Ltd  :
Leading Bpo Company in Domestic Processes Like Idea, Aircel , Reliance, Max ect. I was in Airtel maharashtra , During those days my focus area is Quality of Team, Attrition and Shrinkage of my Team.

Roles and Responsibilities  :
** Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics
** Have been promoting knowledge sharing through the organization's operational business processes and systems
** Have been compiling content usage reports related to the knowledge portal

Workshops attended  :
** Interpersonal Skills
** Time Management
** Presentation Skills
** Effective Business Communications

Academic Credentials  :
** BCA Completed from pune university
** Intermediate  :Done 12th with 61.33% from Maharashtra Board
** High School  :Done 10th with 55.08% from CBSC Board.

Languages Known  : Bengali,Hindi,Marathi & English
Nationality  :Indian

Date  : 9 Feb 2014

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