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BPO Team Lead Resume Sample, Experience : 8 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Lead
Job related skills / software:Inspired each and every team member to perform and produce their best, Determined the duties and responsibilities of individuals in a team, Analyzed the individual performance of each team member and motivated them to perform even better.
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:8 years
State:Goa
Gender:Female
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Sc. / BSC : Bachelor of Science
Major / Specialization:Maths
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

Mohini Kataria  :
Team Lead - Accenture Services Pvt. Ltd. Noida / Gurgaon (India)
Reach me AT  : mohini.kataria AT accenture.com

Overview  :
Over Eight years’ experience in Operations, Now as a leader of various project teams, maximized many great opportunities to work on challenging projects, when two critical proficiencies of a team leader were developed tremendously  :
Earned leadership status by setting inspirational goals and setting examples – Superb organizational, motivational, management and time management skills.
Maximized team performance – Excelled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual.

Key Leadership Responsibilities  :
Inspired each and every team member to perform and produce their best.
Determined the duties and responsibilities of individuals in a team.
Analyzed the individual performance of each team member and motivated them to perform even better.
Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.
Reported any problem or fault in the project to the project manager or supervisor.
Offered solutions to the top management regarding project-related queries.
Maintain Operations Excellence standards.

Achievements and Initiatives  :
Tested and Implemented SAP (Onshore- London) for PTP (Accounts Payable) and Helpdesk.
Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
Designed quality control program and implement standards to coach employees toward high performance and success.
Received Alchemist Awards for Best Team Leader, 2 times in a row.

Hands on Technologies  : -
JD Edward
SAP
Plus
People Soft

Highlights  :
Leadership  : An experienced team leader.
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Influencing, leading, and delegating abilities
Ability to initiate/manage cross-functional teams and multi-disciplinary projects.
Critical thinking, decision making and problem solving skills.
Planning and organizing – Organizational abilities
Result oriented  : Ability to achieve the target within given time
Adaptability – Efficient under pressure, always meet deadlines
Ability to review and modify processes for the benefits of clients and management

Experience  :
Successfully managed and monitored the daily activities of 16 Team Members.
Created training manuals targeted at resolving even the most difficult customer issues.
Reduced amount of employee overtime by 50% by effectively delegating tasks. team members.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Education Summary  : -
Degree  : - Completed B. Sc. Math (h) from Delhi University.
Schooling  : - Completed 12 from CBSE Board in the year 2002.
Completed 10 from CBSE Board in the year 2000.
Others  : - Completed Language course in French (Level 1) from ILSC.

Personal Details  : -
Date of Birth  :- 26th of August, 1985.
Marital Status  :- Single
Sex  : -
Father’s Name  : - Sh. B.K. Kataria
Correspondence Address  : - C-57, Freedom Fighter Colony, Gate No. 3 Neb Sarai, IGNOU Road, New Delhi-110009,
Hobbies  : - Dancing, Reading Magazines

Notes

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