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BPO Call Center, Back Office >> Customer Care Executive 
Customer Service Associate Resume Sample, Experience : 3 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Associate
Job related skills / software:Identifying Existing Fraud’s having one more active connection through Ranger & ICRM, Investigating such numbers in-depth case to case, Actioning confirmed frauds to mitigate revenue leakage
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:3 years
State:Tamil Nadu
Salary Expected per Month(Rs):10,000 to 15,000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


5, Mariyamman kovil street,
Gorippalayam, Madurai-625002
E-mail  :naren.gobi AT gmail.com
Mobile : 9500482894

Looking for a challenging and responsible opportunity, explore strengths and potentials in a professional organization to meet employer's expectations.

1. Company Name  : IDEA
Designation  : Sales
Experience  : From Jan 2014 to till date

2. Company Name  : THE MOBILE STORE Pvt Limited
Designation  : Sales
Experience  : From Feb 2010 to Nov 2012

3. Company Name  : FirstSource Solutions Limited
Customer  : Airtel
Designation  : Customer Service Seniour Associate
Experience  : From Dec 2012 to Nov 2013

Job Responsibilities  :
** Worked for Airtel Telemedia – Fraud Management System (24/7)
** Identifying Existing Fraud’s having one more active connection through Ranger & ICRM
** Investigating such numbers in-depth case to case.
** Actioning confirmed frauds to mitigate revenue leakage
** Maintained Dashboard for identified base
** Handling mails from circle.
** Completing Add-doc requests & Analysis based on Client request
** Delivering RCAs(Rout Case analysis) with fix.
** Worked as RCA buddy, Interacting with Circle SPOCs to find the issues & resolving.
** Maintained Escalation Dashboards required by Clients (Internal)
** Maintained Escalation Dashboard required by Operation (Internal)
** Publishing RCAs for PAN India Circle based on their requirements.
** To manage the Fraud Management team by preparing an annual work plan & to effectively set, communicate & monitor targets for all staff within the team.
** Assigning alarms and allocating the process based on the severity
** To give feedback & assistance on investigation & fraud related queries.

I compartmentalize the issues and next steps are blocking fraudulent numbers to mitigate revenue leakages
** Create/maintain accurate reporting of fraud variances/trends with recommended adjustments to controls & models.
** To prepare performance report for team members.
** To prepare MIS (Management Information System) Fraud Details share to respected Team leader’s & Manager

B.Com N.M.S.S VELLAISAMY NADAR COLLEGE, MADURAI 2010 Madurai Kamarajar University 50%
H.S.C T.V.K. HSS, Madurai 2006 State Board 54%
S.S.L.C T.V.K. HSS, Madurai 2004 State Board 48%

MS Office (Word ,Excel & Access )

Achievements :
1. Star Associate on the month for 2 times.
2. Star performer for 2 Quarter.

Operating Systems  : Windows XP ,Windows 7
Programming language  : Ms-office ,

Father’s Name  : K. Jayabal
Date of Birth  : 11.11.1988
Sex  : Male
Nationality  : Indian
Languages Known  : English, Tamil,
Address  :5, Mariyamman Kovil street,
Madurai - 625002.
E-mail ID  : naren.gobi AT gmail.com

MS Office.
Good Presentation Skills.
Good analytical & communication skills.
Ability to work independently, prioritize tasks, manage multiple priorities, & tight deadlines.
Good relationship building skills.
Logical thinker, problem assessment & resolution oriented.
Strong decision making & judgment skills.

I here by declare that all the above furnished details are true and to the best of my knowledge and belief.




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