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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 3 years

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Name of the Candidate:Pankaj Sevanand Gopnarayan
Name of the Post Applied:BPO Team Leader
Job related skills / software:Maintain Daily Production Report, Internal and External Quality Feedback Report, Maintain Internal MIS report, Handling Process Improvement Plan.
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:3 years
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:English
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Name of the Candidate  : Pankaj Sevanand Gopnarayan
Preffered Job Location  : Any where in India
Highest Educational Qualification  : Bachelor’s Degree
Professional Experience  : 2.6 Years
Email Id  : pankaj.gopnarayan AT yahoo.in
Skyp Id  : p.gopnarayan2

Objective  :
Seeking a challenging & responsible position in a flexible environment where I can utilize my technical skills & abilities to acquire sound knowledge of emerging technologies while at the same time help organizations to achieve their objectives.

S.S.C. Amravati 2003 60.93%
H.S.C. Amravati 2006 40.00%
B.A. Amravati 2010 47.22%

Job Details  :
Designation  : Process Associates in TCS E-serv

Job Profile  :
More than 2 years of overall work experience inInsurance (telemarketing) Banking & finance Domain (Back Office ) In TCS and Telecommunication Domain (6 Montht) in Azure .

Summary of:
Skills Addition to the regular activity, following are few additional activities after
Experience the shift in process.
Maintain Daily Production Report
Internal and External Quality Feedback Report
Maintain Internal MIS report
Handling Process Improvement Plan.

IT SKILLS  : MS Office, MINITAB , And Internet Applications.

Certification  :
** Cert

ified Six Sigma Green Belt from Gov Institute .
** Introducing to Six Sigma & Six Sigma Methodology
** Improveved Customer satisfaction
** Defect Reduction
** D.A.M.I.C.
** D.M.A..D.V.
** Project Identification Methods
** VOC Analysis
** VOB Analysis
** COPQ Analysis
** CTQ
** Measure Phase for Six Sigma
** Accuracy
** Repeatability
** Stability
** Reproducibility
** Analysis Phase For six sigma
** Improve Phase For Six sigma
** Control Phase For Six Sigma

Achievement  :
Best On the Spot Award
Received Gift prizes in appreciation by TCS

Employment Status  : Full Time

Remuneration  : Salary Plus Incentive

Professional Details  :
Professional  : 2.6 Years

Language Known  :
English (Intermadiate)
Hindi (Expert)
Marathi (Expert)

Personal Details  :
Name  : Pankaj Gopnarayan
Permanent Add  : At Post- Ghusar, Tal/Dist-Akola
Local Add  : C/o A.M.Phadtare Pote Chawl No 1, Sambhaji Nagar,
Bhosari, Pune Pin-411 039 Maharashtra
Gender  : Male
Date of Birth  : 27/06/1987
Hobbies  : Making Friends, Travelling
Mobile No  : 9657840839

Declaration :
I hereby declare that all above give information is true to the best of my knowledge and belief.

Date  :
Place  :



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