Sushmita Roy :
E-Mail : sushmita.roy30 AT yahoo.com
Seeking profile in Program Manager (CSR) & Training & Development
PROFILE SNAPSHOT :
** Training Professional with over 7 years of rich experience in the implementation of various kind of trainings i.e. Business correspondence of Savings, Pension product, Leadership training, CSR training-Health education and Financial literacy training.
** An effective communicator and flexibility to work in a multi-cultural environment. Possess ability to motivate people to achieve organizational objectives
** Experience in piloting the projects and on the basis of result rolling out the same in company level.
** Adept at maintaining healthy employee relations, handling employee grievances for creating an amicable & transparent environment.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENT :
From April 2014 to April 2015 CASHPOR Micro Credit, Varanasi
Program Coordinator :
CASHPORis a leading MFI in India. It is poverty focused not for profit Company that provides Micro credit and Micro savings services exclusively to Below Poverty Line women in Eastern UP and Bihar, MP Chhatisgarh and Jharkhand. It is registered as a Section-25 Company and headquartered is in Varanasi- UP. Providing the end user HR support to around 3000 of employees through 400 branches and 24 districts across the eastern part of UP,Bihar, Jharkhand, MP and Chhattisgarh.
Key Deliverables during my working as a Program Coordinator
Under CSR activities, organization was running a health awareness program called Community Facilitator program. In this program our customers get trained by the Ngo Healing fields foundation based at Hyderabad. Those CHFs are mapped with different kind of activities i.e. sanitary pad making, its distribution, Akhand Jyoti health camp, impartingHealth education, Sanitation program with FINISH etc. To ensure the proper implementation of program, handling team of 12 staff members.
Following are my role and responsibilities as coordinator :
** Selection of CHFs as per the requirement of the client base.
** Mapping of CHFs with FC as well as cluster
** Distribution of villages among CHFs so that they can cover maximum client base
** According to the competencies, mapping of CHFs in different activities.
** Ensuring that CHFs delivering their responsibility properly through weekly and monthly reports submitted by field coordinators
** Coordinating with Healing Fields to conduct the training of required no. of CHFs
** Coordinating with FINISH to organize technical training with CHFs and mesons
** Sharing reports to top management as well as Funding agencies assessment in
** Designing assessment tool and conducting Impact assessment time to time.
** Review the content of training organization to make the content more effective.
From October 2009 to March 2014 CASHPOR Micro Credit, Varanasi :
Manager Training
Key Deliverables during my working as a Training Manager :
Training Need Analysis :
** Organizational level analysis
** Task level Analysis
** Person Level Analysis
Training calendar & Budgeting :
** Working out on monthly and annual training calendar based on the TNA
** Accordingly budgeting the training programs with complying with budget allotted for training
** Designing the training content and supporting course training material as well
** Monitor training costs to ensure budget is not exceeded, and preparing budget reports to justify expenditures.
** Helping out team members to schedule classes based on availability of participants classrooms, equipment. Supervise instructors etc.
** Evaluation of training programs and submission of reports to the management accordingly.
** Conduct TOT program for team members as and when required.
From October 2007 to November 2009 CASHPOR Micro Credit, Varanasi :
HR Generalist
As a HR Generalist :
** Recruitment, Induction and Training
** Planning human resource requirements in consultation with Heads of different functional & operational areas, working out the job profiles and job description
** Planning human resource requirements as per the business plan and budget
** Ensuring to make a pool of staff at different positions to fill up the vacant positions
** Attending Pre selection Orientation Program and interview of candidates
** Ensuring to organize Induction, Training Programs and other workshops timely and adequately.
** Determining training needs of employees in consultation with functional and operational heads
** Conducting and Executing Transition Training Sessions on HR challenges.
** Monitoring the post training implementations.
** Facilitating Training and workshop on Effective Leadership
** Hiring MBAs from renowned business schools through the Campus placement.
** Performance Appraisal/Annual Evaluation
** Managing Annual Evaluation comprised of 360 degree performance appraisal, Written Test, Work performance of employees
** Working out on promotional exercise based on annual evaluation
** Human Resource Information System (HRIS)
** Reviewing of HRIS functions from recruitment to exit.
** Reviewing of different types of reports on staffing
** As a Document writer
** Prepared process map as well as product manual for two product i.e.
Savings and pension product of the company.
** Designed the illustrative course material for Center leader workshop.
** Designed the illustration material for Health Education program of the company
** drafted Circulars/Office Order and Office Notes as and when required
Some of the major Achievements :
1.) During my employment as a Manager Training, CASHPOR was given the “Best Microfinance Institution of India” AWARD in Novemebr2012 for which I was given appreciation letter by Chairman of this Company.
2.) I was rated one of the best Participant by Grameen Foundation USA during their evaluation made on “Leaders for the Field” 3 months training program-February2013
3.) I was rated the best participant by NIS Sparta during their evaluation on the one week training on “Banking” and qualify the BC certification examination organized by SBI.
Training/Workshops/Conferences Attended :
I have participated as a participant and facilitator too in several Training/Workshops/Conferences organized by some of the renowned institutions/organizations BIRD, ISMW, GF-USA, in India.
Training Programs :
Leadership Skill
Financial Literacy
Effective delivery of Product
Business Communication
Projects :
** Conducted and successfully completed the Health Education awareness program with Micro credit campaign on four health modules i.e. Child Health, Women’s Health, Family Planning & Diarrhea
** Conducted a savings pilot project to understand the effectiveness of CHF as alternate channel of CSP.
** Conducted a financial literacy project to use the Center Managers as community mobilizer as well as understand the impact on Savings practices of financial literacy
** Conducted a Financial literacy project using CHFs as community mobilize as well as understanding the impact on understanding over financial issues like planning, credit, Savings, Pension etc.
PROFESSIONAL QUALIFICATION :
** Master of Social work from Mahatma Gandhi Kashi Vidyapeeth, Varanasi- 2007
** Art Graduate from B. H. U. – 2005
COMPUTER PROFICIENCY :
** S/W - Ms-Word, Ms-Excel, Power point, Internet operating and Mail programs.
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