ChennaiE-mail Id :anitha.jagan11 AT yahoo.co.inCareer Objective :
To work in a challenging environment that provides professional and personal growth as well as forming an integral part in the growth of the firm.Educational Experience :
University of Madras, Chennai, India 2003-2006 Bachelors of Commerce (B.COM) degree 59%
Vellamal Higher Secondary School, Chennai, India 2003 Twelve Standard 69%
Vellamal Higher Secondary School, Chennai, India 2001 Tenth Standard. 61%Career Profile :Current Job Details :Company Name : Hebron Infrastructure Pvt Ltd ( Aug 2013-till date)Role : Admin and Customer Care InchargeJob Profile :Previous Job Experince :
1 Years and 04 months Experience in Admin and accounts.Company Name : Casa Komfort Kollection Pvt Ltd ( Apr 2013-Aug 2014)Role : Admin and accounts InchargeJob Profile :
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines Without compromising quality.
2 Years and 10 months Experience in Credit card division.Company Name : ADFC PRIVATE LTD ( Mar 2008-Dec2011)
(A Subsidiary of HDFC Bank Pvt Ltd)Role : Junior Sales Executive
Customer Service (Credit Card Division)Job Profile :
** Handling cardholder’s queries regarding credit limit enhancement, upgrade, cash on call loan, dial-an-emi loan, change of address, date of birth correction, name change, payments, addon card, renewal/replacement card, linking and de-linking auto debit facility, bank charges related, debt blocked accounts, deceased accounts.
** Handling High Profile, Preferred, Imperia Customers queries that are logged by Branch Managers, on behalf of high profiled customers regarding credit limit enhancement, upgrade, issuance of new addon card, name change, change of address, bank charges, payments, debt blocked accounts, deceased accounts.
** To ensure correct resolutions, customers satisfaction and the system level maintenances within the set TAT
** Top management reporting vide monthly MIS as also self assessment.
** To providing Monthly and Quarterly MIS with regard to exceptions observed for top management review and action.
** Ensuring completion of processing and that Service Level Agreement (SLA) are met.SOFTWARE USED :
1. Sponsored links :
Data Management Systems(DMS)
2. CBCI (GUI)
3. Vision Plus
4. Main Frame
8. Open Office Word/ExcelPREVIOUS WORK EXPERIENCE :Employer : I-Solution Pvt Ltd, Chennai, India
Apr ’2007 – Feb ’2008Role : Worked as a Junior Sales ExecutiveJob Profile : Opening new savings account, fixed deposit, demat account.Personal Traits :
Problem Solving Ability
Inter Personal Skills
Work in Team Environment
Enthusiastic to learn new skills
Task OrientedACHIEVEMENTS AND CONTRIBUTIONS :
** Received Certificate for Best Performer Award.
** Spot Awards.
** Trained for Multi-Process.
** Acts as a mentor for new recruits.Personal Details :Date of Birth : 04.01.1986Marital Status : MarriedHusband’s Name : S JaganNationality : IndianReligion : HinduEmail Id : anitha.jagan11 AT yahoo.co.inEducational Qualification : B.ComLanguages Known : English and TamilDeclaration :
I hereby declare the above statements are true to the best of my knowledge.Date :Place :
1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.