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BPO Call Center, Back Office >> Customer Care Executive 
Back Office Executive Resume Sample, Experience : 5 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Back Office Executive
Job related skills / software:Handling cardholder’s queries regarding credit limit enhancement, upgrade, cash on call loan, dial-an-emi loan, change of address, date of birth correction, name change, payments, addon card, renewal/replacement card, linking and de-linking auto debit facility, bank charges related, debt blocked accounts, deceased accounts, Handling High Profile, Preferred, Imperia Customers queries that are logged by Branch Managers, on behalf of high profiled customers regarding credit limit enhancement, upgrade, issuance of new addon card, name change, change of address, bank charges, payments, debt blocked accounts, deceased accounts.
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:5 years
State:Tamil Nadu
Gender:Female
Salary Expected per Month(Rs):15,000 to 20,000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

RESUME :
ANITHA K
Chennai

E-mail Id :anitha.jagan11 AT yahoo.co.in

Career Objective :
To work in a challenging environment that provides professional and personal growth as well as forming an integral part in the growth of the firm.

Educational Experience :
University of Madras, Chennai, India 2003-2006 Bachelors of Commerce (B.COM) degree 59%
Vellamal Higher Secondary School, Chennai, India 2003 Twelve Standard 69%
Vellamal Higher Secondary School, Chennai, India 2001 Tenth Standard. 61%

Career Profile :
Current Job Details :
Company Name : Hebron Infrastructure Pvt Ltd ( Aug 2013-till date)

Role : Admin and Customer Care Incharge

Job Profile  :
Previous Job Experince :
1 Years and 04 months Experience in Admin and accounts.

Company Name : Casa Komfort Kollection Pvt Ltd ( Apr 2013-Aug 2014)

Role : Admin and accounts Incharge

Job Profile  :
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines Without compromising quality.

2 Years and 10 months Experience in Credit card division.

Company Name : ADFC PRIVATE LTD ( Mar 2008-Dec2011)
(A Subsidiary of HDFC Bank Pvt Ltd)

Role : Junior Sales Executive
Customer Service (Credit Card Division)

Job Profile  :
** Handling cardholder’s queries regarding credit limit enhancement, upgrade, cash on call loan, dial-an-emi loan, change of address, date of birth correction, name change, payments, addon card, renewal/replacement card, linking and de-linking auto debit facility, bank charges related, debt blocked accounts, deceased accounts.
** Handling High Profile, Preferred, Imperia Customers queries that are logged by Branch Managers, on behalf of high profiled customers regarding credit limit enhancement, upgrade, issuance of new addon card, name change, change of address, bank charges, payments, debt blocked accounts, deceased accounts.
** To ensure correct resolutions, customers satisfaction and the system level maintenances within the set TAT
** Top management reporting vide monthly MIS as also self assessment.
** To providing Monthly and Quarterly MIS with regard to exceptions observed for top management review and action.
** Ensuring completion of processing and that Service Level Agreement (SLA) are met.

SOFTWARE USED :
1.
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Data Management Systems(DMS)
2. CBCI (GUI)
3. Vision Plus
4. Main Frame
5. Finware
6. Talisma
7. APS
8. Open Office Word/Excel

PREVIOUS WORK EXPERIENCE :
Employer : I-Solution Pvt Ltd, Chennai, India
Apr ’2007 – Feb ’2008
Role : Worked as a Junior Sales Executive
Job Profile : Opening new savings account, fixed deposit, demat account.

Personal Traits :
Planning
Problem Solving Ability
Inter Personal Skills
Quick Learner
Work in Team Environment
Enthusiastic to learn new skills
Task Oriented

ACHIEVEMENTS AND CONTRIBUTIONS :
** Received Certificate for Best Performer Award.
** Spot Awards.
** Trained for Multi-Process.
** Acts as a mentor for new recruits.

Personal Details :
Date of Birth : 04.01.1986
Marital Status : Married
Husband’s Name : S Jagan
Nationality : Indian
Religion : Hindu
Email Id : anitha.jagan11 AT yahoo.co.in
Educational Qualification : B.Com
Languages Known : English and Tamil

Declaration :
I hereby declare the above statements are true to the best of my knowledge.

Date :
Place :

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