Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.EXPERIENCE SUMMARY : 7.5 yearsFeb 2008 to till date :
WIPRO BPO Ltd. as Subject Matter Expert
7.5 yrsKEY SKILLS AND COMPETENCIES :
** Proven ability to manage through others.
** Strong decision making and problem solving skills.
** Able to motivate and lead others in a team environment.
** An ability to build rapport and trust quickly with work colleagues.
** Able to prioritise tasks and workloads in order of importance.
** Track record of delivering results with deadlines.
** Good Knowledge in Microsoft Excel, Outlook and other office tools.
** Fundamental knowledge about computer operations.WORK EXPERIENCE :Current Employer : Wipro BPO Ltd.Period : Feb 2008 to till date.Role : Subject Matter Expert (SME) -Health InsuranceDuties & Responsibilities :
** Mentoring and training up junior and new associates.
** Monitoring & reporting on standards & performance targets.
** Arranging & chairing weekly team meetings, focusing on targets & achievements.
** Implem Sponsored links :
enting new initiatives.
** Praise team members and creates a positive working environment.
** Providing prompt and accurate information on individual performance to seniors.
** Provided training to the new hires.
** Prepared cheat sheets to help process faster and reduce the errors on quality piece.
** Preparing daily workloads for staff & co-coordinating the daily allocation of work.
** Motivating the team to achieve high standards and targets.
** Handling new client enquiries and acting as the face of the business.
** Dealing with and resolving problems and issues which arise.Overall Achievements :
** Honored “Certificate of Excellence” for consistent stack toper
** Awarded for innovations & excellence in workplace
** Created a process flow chart explaining the Daily routine of the process.
** PMS Rating G5 P5
** Participate in Special Quality Project with ManagersEDUCATIONAL QUALIFICATION :
Graduate from Amravati University
Post –Graduate in CommercePERSONAL PROFILE :Nationality : IndianDate of Birth : 10th September 1981Languages known : English, Hindi, & MarathiCurrent Address : C-102, Shanti Sagar, Lodha Heaven,
Nilaje, Dombivali (E),
Dombivali -421204Email Address : sawaledhananjay AT gmail.comContact No. : 9004480110
Dhananjay Namdev Sawale
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