Welcome Guest

BPO Call Center, Back Office >> BPO Team Lead 
Subject Matter Expert Resume Sample, Experience : 7 years

Sponsored Links :


    

Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Subject Matter Expert
Job related skills / software:Proven ability to manage through others, Strong decision making and problem solving skills, Able to motivate and lead others in a team environment.
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:7 years
State:Maharashtra
Gender:Male
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:M.Com. : Master of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :

    

OBJECTIVE :
Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

EXPERIENCE SUMMARY  : 7.5 years

Feb 2008 to till date :
WIPRO BPO Ltd. as Subject Matter Expert
7.5 yrs

KEY SKILLS AND COMPETENCIES  :
** Proven ability to manage through others.
** Strong decision making and problem solving skills.
** Able to motivate and lead others in a team environment.
** An ability to build rapport and trust quickly with work colleagues.
** Able to prioritise tasks and workloads in order of importance.
** Track record of delivering results with deadlines.
** Good Knowledge in Microsoft Excel, Outlook and other office tools.
** Fundamental knowledge about computer operations.

WORK EXPERIENCE :
Current Employer  : Wipro BPO Ltd.
Period  : Feb 2008 to till date.
Role  : Subject Matter Expert (SME) -Health Insurance

Duties & Responsibilities  :
** Mentoring and training up junior and new associates.
** Monitoring & reporting on standards & performance targets.
** Arranging & chairing weekly team meetings, focusing on targets & achievements.
** Implem
Sponsored links :

enting new initiatives.
** Praise team members and creates a positive working environment.
** Providing prompt and accurate information on individual performance to seniors.
** Provided training to the new hires.
** Prepared cheat sheets to help process faster and reduce the errors on quality piece.
** Preparing daily workloads for staff & co-coordinating the daily allocation of work.
** Motivating the team to achieve high standards and targets.
** Handling new client enquiries and acting as the face of the business.
** Dealing with and resolving problems and issues which arise.

Overall Achievements  :
** Honored “Certificate of Excellence” for consistent stack toper
** Awarded for innovations & excellence in workplace
** Created a process flow chart explaining the Daily routine of the process.
** PMS Rating G5 P5
** Participate in Special Quality Project with Managers

EDUCATIONAL QUALIFICATION :
Graduate from Amravati University
Post –Graduate in Commerce

PERSONAL PROFILE :
Nationality  : Indian
Date of Birth  : 10th September 1981
Languages known  : English, Hindi, & Marathi
Current Address  : C-102, Shanti Sagar, Lodha Heaven,
Nilaje, Dombivali (E),
Dombivali -421204
Email Address  : sawaledhananjay AT gmail.com
Contact No.  : 9004480110

Dhananjay Namdev Sawale

Notes

1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.