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Quality Analyst Resume Sample, Experience : 3 years

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Name of the Candidate:[Private]
Name of the Post Applied:Quality Analyst
Job related skills / software:Identify and give feedback on agent shortcomings in soft skills and process knowledge. Online/offline monitoring of agent calls to audit and scrutinize. Daily Reports on Quality Deviations Auditing calls based on set parameters and CTQ�s. Taking training for new batches regarding quality parameters. Reviewing the performance of the Agents Giving Feedback to operations regarding any deviations in process
Category:BPO Call Center, Back Office
Sub Category:BPO Technical Support Executive
Years of Experience:3 years
State:Telangana
Gender:Male
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Electronics & Communications
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

Curriculum Vitae :
T. ANIL SURI
H.No :6-191/B
Dwarakapuri colony,
Chintal,
Hyderabad-500054

Mobile No : +91-9154240714
Email id : anilsuri58 AT gmail.com

Career Objective :
To be a part of an organization of Hi-tech environment that will help me realize the numerous applications of my theoretical knowledge and to be able to provide my best to the organization in return.

Work Experience :
Worked as an Technical Associate in WIPRO BPO from 30-October 2012 To 4-January 2014.

Currently working as Senior Quality Associate in Tech Mahindra from April 2014 to present.

Education Details :
B. Tech (E.C.E) S.S. Institute Of Technology JNTU Hyderabad 2012 63.5%
Intermediate (MPC) Sri Vyshnavi College Board Of Intermediate 2008 81.8%
SSC SharadhaHigh School Board Of Secondary Education 2006 79.3%

Responsibilities :
** Identify and give feedback on agent shortcomings in soft skills and process knowledge.
** Online/offline monitoring of agent calls to audit and scrutinize.
** Daily Reports on Quality Deviations
** Auditing calls based on set parameters and CTQ’s.
** Taking training for new batches regarding quality parameters.
** Reviewing the performance of the Agents
** Giving Feedback to operations regarding any deviations in process

Operating systems :
Server : Windows Server 2008 and 2012.
Client : Windows 8, Windows 7

Strengths :
** Good communication skills.
** Good team player.
** Time management skills and quick learner.
** Confidence to take the responsibility for the work assigned.
** Quest to learn new things in technology and new developments

Academic Participation :
Participated in various contests organized by our technical association.
Participated in "PAPER PRESENTATION" in our college tech fest and gave presentation on the topic ‘MILLIPEDE’.

Extra Curricular Activities :
Event organizerin college tech-fests and was awarded in contribution.
Actively participated in Sports at School and College level.

Project Details :
Main-Project :
TITLE : Microcontroller Based Automation of Variable Electronic Speed Governor
Environment : Micro controller 8051
Duration : January 1st 2012 to March 31th 2012.
Team Size : 4

Description :
This is a micro controller based project which belongs to Arm family.
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In this project the microcontroller controls the speed of the vehicle according to the speed assigned to that particular zone. We can prevent accidents by this project. Microcontroller LPC (2148) was used for program dumping. The Embedded C and keel Software was used for simulating and Express PCB.

PERSONAL DATA :
Father Name : T. Nagendra Suri
Date of birth : 10-01-1990
Gender : Male
Languages Known : English, Hindi, and Telugu
Hobbies : Playing cricket, organizing events, singing and Internet browsing

Declaration :
I hereby declare that all the information given by me in this application is true, correct & accurate to the best of my knowledge and belief.

Place : Hyderabad
Date :

(Tirunagari Anil Suri)
 

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