PreferredLocation Bihar, Jharkhand ExperienceSummary;
Total Experience of 8 years and 10 months in the Banking industry has enabled me to sharpen my working skills as indeed my abilities at direct & indirect channels, man management, strategic planning and customer orientation. It has also provided a platform for developing an in-depth understanding of various services oriented businesses.The core competences I have developed during my career are :
** Managing, leading & motivating people & teams
** Process Quality Management
** Conducting Trainings & giving Presentations
** Expertise in Branch Banking Operations & SalesWorkExperience :
Location Bhagalpur (Bihar)
FromJanuary 2013TillDatewithHDFC BankLt.as Branch ManagerProfile & Responsibilities :
** Responsible for meeting the branch targets and adherence to all guidelines and regulatory requirements.
** Ensuring that customers get world-class services and their needs are understood and met through financial product offering of the bank.
** Ensure the branch is a profit centre by meeting set benchmarks of CASA, breakeven and profitability.
** Revenue generation from the co-workers by selling various products as CASA, Life Insurance, General Insurance, SIP's, Home & Personal Loans, Credit Cards, Forex etc
** Managing and monitoring performance of all the sales resources.
** Strategically plan for Business Development of the branch with the available resources by understanding their core competencies.
** Managing Activation and Depletion of the accounts in the branch.
** Review the Lead trackers and daily sales reports of the co-workers and provide guidance and ways to improve the same.
** Attrition control of the customers.
** Recording and resolving complaints as per the specified process within the stipulated TAT.
** Promoting all direct banking channels and ensuring that the customer is utilizing the same.
** Responsible for all related process checks as custodian of vaults and joint custodian of systems administration and setup within the branch.
** Ensure all laid down system and process are followed as stipulated by Audit and Senior Management by carrying out Monthly/Periodic Verification of Auditable items at branches.
** Ensure that all co-workers are adequately trained on the Products of the bank and sales process.
** Make co-workers aware of various policies of the bank with regard to customer service and compliance.
** To lead the team such a way that branch becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services.
** Overall In charge of monitoring of all costs/ expenses at the branch.FromSeptember2009Dec 2012inICICIBankLt.asDeputy Branch Manager in Mumbai :Profile and Responsibilities :
** Managing the Branch - Operations, General Banking Operations, SME, Demat, PBG (preferred Customers), Investment Desk, Administration, Marketing and Business Development.
** Handling team of 8 staff members for the operational process of branch banking. Motivating, training and monitoring the performance of subordinates to achieve required Balance Score Card points and productivity score for the branch.
** Solely responsible for Branch Audit Rating, SOX processes, Five S and implementation of all other processes in the branch. Sponsored links :
Strengthened the processes and systems and met the targets of audit,quality excellence.
** To install and maintain smooth functioning of new projects like DQM, CRISP, C-query, RLG’s, channel migration, etc.
** Submission of RBI Returns.FromJuly2006—August2009inICICIBankLtd.asanAsst.Manager- Front Desk Officer in Mumbai :Profile handled as Front Desk Officer :
** Handling Demat operations of the branch. Ensuring the revenue generation through Demat & Trading Activities.
** As Cash Manager, Handled Indent and Remittance of Cash, Authorisation of Cash and Fund Transfer Transactions, RTGS & NEFT Authorisation,Stop Payment activities & Lockers Management.
** As customer service manager, handled queries of Savings Accounts, Current Accounts and General Banking Operations, issuance of Fixed Deposits and Demand Drafts, activation of dormant accounts, Buy and sell of Foreign Currencies.
** As Audit & SOX Champion, handled Cash audit, Anti Money Laundering, Income Leakage for the branch, Credit Monitoring and audit of Inventories & Security Items in the branch.
** Solely responsible for promotion of General Insurance Products in the branch.
** Accountable for Generating Fee Revenue Through Life Insurance , Mutual Funds Products, Demat & Trade Operations.
** Responsible for Increment in CASA Deposits.AssignmentInQuality :
** Implementation and sustenance of FIVE S (a Japanese Quality Tool) across Repayments in order to transform workplace so as to increase the productivity and gain operational excellence. Initiated Self Audits for sustenance of Level 1 & Level 2 in the hierarchy of workplace transformation.
** Identification, Analysis and formulating & Quantifying the Risk and putting Control for the Process for Repayment Management for SOX Compliant.
** Implementation of DQM (Dynamic Queue Management) in ICICI Bank Dadar Branch.Awards&Recognitions :
** Winner of the RTFX ( Revenue generation through Forex Transactions) in 2013
** Awarded as Best General Insurance Champion For the Zone in 2007
** Awarded As the Best Operational Branch in Mumbai Cluster 2010
** Best FIVE-S Champion For Mumbai Cluster
** Ranked No-I as Audit & Sox Champion For the Zone 2011
** Member for the “RH Club” for continuous 18 moths
** Ranked 2nd in the Zone for “SWABHIMAN” (CASA Deposits)EducationalQualification :From July 2004--- To Apr 2006 :
Degree/Course PostGraduateDiplomainManagement (Finance&Marketing)
Address CochinFrom June 200 --- To April 2003 :
Degree / Course Bachelor of Commerce (Accounts Hons.)
Education Institute University of Ranchi
Address Marwari College, RanchiCertificationPrograms :
** NCFM Certification For Depository Module ( December 2006)
** AMFI- Advisory Module (Februar2010)
** BLP (Branch Leadership Program) by ICICI Bank Ltd. (January 2010)PersonalDetails :Email : manish.finacle AT gmail.comAddress : HDFC Bank Ltd., Opp- SBI-Naugachhia,
Phone 7783039039Marital Status : MarriedDate of birth :02nd July 1983.Medical History :Physically Fit, No DiseasesDate :Place :
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