Mallick VSK Bhamidimukkula
B 202, Swami Samarth CHSL,
Airoli, Sector -8, Navi Mumbai
Tel: +91 8095445550
S/o BH S S S Prasad,
58-22-39, Susarla Colony,
Baji Junction, Gopalapatnam (P.O.),
Visakhapatnam, Andhra Pradesh – 530027
I am an experienced professional in Customer service, Sales force, CRM Applications and would prefer a role which fulfills and takes forward my learning’s and experience, to take actions/ decisions which move the organization towards its goals by notifying, identifying and acting to buildup the efficiency in the value chain.
Qualification - Degree/Diploma/ Certificate
B.Sc (Maths, Electronics, Computers)
Gayatri Vidya Parishad Degree College, Visakhapatnam
Board of Intermediate Education, Andhra Pradesh
Sri Venkateswara Junior College, Parvatipuram
Board of Secondary Education, Andhra Pradesh
Viswa Vignana Vidyalayam,
Company 1 : GEP
Designation : Client Analyst Procurement Services (Individual Contributor)
Experience : September 2015– Till Date (3 Months)
· Responsible for the entry, tracking and management of all incoming support calls for SMART by GEP
· Analysis- End to End TAT performance analysis and quality for SMART application
· Ensure familiarity with new releases as they become availableBe familiar with and adhere to the latest configuration, installation, training and support standards and procedures
Company 2 : Hewlett Packard
Designation : Business Support Executive LvL-3 (ITES/ Operations)
Experience : November 2010 – September 2015
· Volume management and production planning for the team- to monitor the production process in the defined entity to facilitate delivery of TAT and quality.
· Analysis- End to End TAT performance analysis and quality.
· Monitor the performance of the team
· Process Training- Acting as Subject Matter Expert in the process, training the team on timely intervals, updating the team about process updates and always look for the process improvement.
· One point contact for issues relating to team and within the team
· Preparing for weekly, monthly and quarterly business slides and reports.
· Generating production, planning and control reports for Operations and management visibility.
· Ensuring smooth running of the activities performed by the team
· Interact with client on all escalation e-mails and calls, generate root cause analysis and come up with process controls and improvements to understand their requirements and meet the expectations.
Company 3 : IBM Daksh (India) Pvt Ltd, Visakhapatnam
Designation : Customer Service Representative
Experience : May 2008 – April 2010 (1 year, 11 months)
· Handling inbound calls of Customers and providing FTR (First time Resolution) for Bharti Airtel Ltd
· Working as front end executive and providing reports to back end for further processes.
· Worked as Technical support for Mobile Internet services
· Handled a team of 20 people to complete various tasks assigned by the Manager
· Memento received for Best Performer in the team for the performance during 2008 – 09 by maintaining strict adherence to timelines
Write (Beginner/Proficient/ Expert)
Speak (Beginner/Proficient/ Expert)
Mobility: Willing to relocate to anywhere in India or abroad
Date of Birth (DD-MM-YYYY) : 16-04-1988
Father’s Name : Bh. S. S. S. Prasad
Mother’s Name : Bh. V. K. Visalakshi
Category : General
Gender : Male
Nationality : Indian
Home Town : Visakhapatnam
Tel No : 8095445550, 0891 – 2550820
I declare that the details above are correct and true to the best of my knowledge.
Mallick VSK Bhamidimukkula
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