Mallick VSK Bhamidimukkula
B 202, Swami Samarth CHSL,
Airoli, Sector -8, Navi Mumbai
Permanent Address :
S/o BH S S S Prasad,
58-22-39, Susarla Colony,
Baji Junction, Gopalapatnam (P.O.),
Visakhapatnam, Andhra Pradesh – 530027
Tel : +91 8095445550
Email : mallick.bh AT gmail.com
Summary :
I am an experienced professional in Customer service, Sales force, CRM Applications and would prefer a role which fulfills and takes forward my learning’s and experience, to take actions/ decisions which move the organization towards its goals by notifying, identifying and acting to buildup the efficiency in the value chain.
Academic Profile :
** 2005-2008 B.Sc (Maths, Electronics, Computers) Andhra University Gayatri Vidya Parishad Degree College, Visakhapatnam 64.00 %
** 2005-2003 Intermediate Board of Intermediate Education, Andhra Pradesh Sri Venkateswara Junior College, Parvatipuram 74.50 %
** 2002-2003 X Board of Secondary Education, Andhra Pradesh Viswa Vignana Vidyalayam, Parvatipuram 72.00 %
Work Experience :
Company 1 : GEP
Designation : Client Analyst Procurement Services (Individual Contributor)
Experience : September 2015– Till Date (3 Months)
Job Description :
** Responsible for the entry, tracking and management of all incoming support calls for SMART by GEP
** Analysis- End to End TAT performance analysis and quality for SMART application
** Ensure familiarity with new releases as they become availableBe familiar with and adhere to the latest configuration, installation, training and support standards and procedures
** `Assist in configuring, installing, training and supporting the SMART product suites and associated interfaces for selected strategic projects when required
** `Liaise with subject matter experts in the regional office on client requests for enhancements and development
** Assess customer needs in both business and technical issues and working with respective departments to develop an accurate understanding of business needs and related issues.
** Work with the customers to ensure that contractual service expectations are exceeded
** Perform other duties as requested or as deemed appropriate.
** To help onboard suppliers with training in regards to tool
** Assist suppliers and vendor in preparation for RFx and Purchase Order Issues
** Assist the Buyers in identifying the vendors for Bidding and Awarding.
** Assist in preparing RFP and RFQ with vendors for suppliers and close them in prescribed time limits
** Lead, train and monitor the performance of team members to ensure efficiency
** Conduct regular client briefings and ensure the team is adequately equipped to hire in a timely, cost-effective manner and deliver candidates accurately matched to the client specifications
** Maintaining and generating required MIS
Company 2 : Hewlett Packard
Designation : Business Support Executive LvL-3 (ITES/ Operations)
Experience : November 2010 – September 2015
Job Description :
** Volume management and production planning for the team- to monitor the production process in the defined entity to facilitate delivery of TAT and quality.
** Analysis- End to End TAT performance analysis and quality.
** Monitor the performance of the team
** Process Training- Acting as Subject Matter Expert in the process, training the team on timely intervals, updating the team about process updates and always look for the process improvement.
** One point contact for issues relating to team and within the team
** Preparing for weekly, monthly and quarterly business slides and reports.
** Generating production, planning and control reports for Operations and management visibility.
** Ensuring smooth running of the activities performed by the team
** Interact with client on all escalation e-mails and calls, generate root cause analysis and come up with process controls and improvements to understand their requirements and meet the expectations.
Projects/ Achievements :
** Sales Force.com
** Handling different types of cases in SFDC for creation, modification and Subscription
** Expert Understanding of issues as it is a newly acquired platform for company
** Working as Application support for Sales Force as allocating cases to the fellow team members
** Hands on experience in different environments & situations
** Currently Playing role of CKM Specialist for EMEA regions and also Specialist for Data Quality
** Project Lead for Data Quality for Entire EMEA Region
** CKM data Enhancement and Upload for customers
** Creates Instructions in Data Interface tool to load into CRM Database.
** Work on Datainterface tool to highlight all kinds of issues and updates in regards to down streams.
Company 3 : IBM Daksh (India) Pvt Ltd, Visakhapatnam
Designation : Customer Service Representative
Experience : May 2008 – April 2010 (1 year, 11 months)
Job Description :
** Handling inbound calls of Customers and providing FTR (First time Resolution) for Bharti Airtel Ltd
** Working as front end executive and providing reports to back end for further processes.
** Worked as Technical support for Mobile Internet services
Projects/ Achievements :
** Handled a team of 20 people to complete various tasks assigned by the Manager
** Memento received for Best Performer in the team for the performance during 2008 – 09 by maintaining strict adherence to timelines
Achievements/ Strengths :
** Excellent ability to interact professionally with customers and the team
** Expert Understanding of Corporate Working Environment and its Deliverables
** Brilliant Project Management Skills & Analytic skills, Competent to work under pressure and in time bound situation
** Positive approach to adapt & adjust to different environments & situations
** Best Performer of Year
** Had given two value stories worth a value of $5M.
** Had received as best consistent performer for 3 Years i.e.
for FY12 ,FY13 and FY14
Key Skills :
** Excellent ability to interact professionally with customers and the team
** Expert Understanding of Corporate Working Environment and its Deliverables
** Brilliant Project Management Skills & Analytic skills, Competent to work under pressure and in time bound situation
** Positive approach to adapt & adjust to different environments & situations
** Problem Management
** Maintenance of SLA’s
** Experienced in creating documentation and training users.
** Customer Data gathering, data analysis, data sorting
** Assigning tickets to associated queue with in SLA’s and involving incident consultants to take immediate action as per the priority
Languages Known
English, Hindi, Telugu, Kannada
Mobility : Willing to relocate to anywhere in India or abroad
Personal Details :
Date of Birth (DD-MM-YYYY) : 16-04-1988
Father’s Name : Bh. S. S. S. Prasad
Mother’s Name : Bh. V. K. Visalakshi
Category : General
Gender : Male
Nationality : Indian
Home Town : Visakhapatnam
Tel No : 8095445550, 0891 – 2550820
Declaration :
I declare that the details above are correct and true to the best of my knowledge.
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