REETESH KUMAR
Email- reeteshkushwaha334 AT gmail.com
Phone no- +918826124966,+919555387373
Current Address A2/425 Kanshal Marg,
23 Feeta Road, Harsh Vihar Delhi-110093
Work Profile & Experience :
** 3 Year successful experience in client service and support in maintenance, problem-solving and trouble-shooting, planning/implementing proactive procedures and systems to avoid problems in the first place.
** Possess solid skills in solving computer hardware or networking related problems.
** Working knowledge on LAN, WAN, Microsoft Windows XP, Vista, Win 7, Win 2003 Server, 2008 R2
** Ability to handle Microsoft Outlook, Outlook Express.
Technical Skill :
** Operating Systems
** Windows 7, XP, Linux , Win 2003 Server, 2008 R2
** Networking
** Network implementation.
** Network administration in LAN Technology.
** LAN, WAN technology in a network.
** Mailing
** Microsoft Outlook, Outlook Express.
** Support Tools
** Symantec, Remote Desktop Connection, Net Meeting, Team viewer, VNC, BMC Remedy,VPN etc.
** Hardware
** All Models of HP, Wipro, Desktop & Notebooks, Printers, Troubleshooting Including H/W part, Replacement. Software Installation & Troubleshooting.
** Microsoft server Trusting With Domains, Active Directory, (DC+ADC+CDC) Domain,
** DNS. DHCP, OU, Profile, Telnet, NAT, Maintaining User’s & Profile, Controlling, System State Data,
** PROXY, ICS, Unattended Installation, RIS, S/W Deployment, Trusting, IIS, FSMO Rolls Transfer on ADC Side PC to working as a DC.
** Terminal Services, Remote Desktop, Remote Assistance, Net meeting, Easy Transfer Tool.
** Backup and Restore AD & etc.
** Routing & Remote Access
CAREER RECITAL :
WIPRO InfoTech LTD (From 28 April 2014 to Till Date)
Client Site : - Employee’s State Insurance Corporation (Sub Regional Office)
Managing the 3 ESIC site (Esi Hospital,6 Dispensaries and 2 Branch Offices) and Responsible for Maintenance and upgrading of all hardware peripherals and software Installation and Troubleshooting of Windows.
Roles and Responsibilities :
** Ensure calls are resolved within SLA.
** Maintaining the Response SLA & Actual SLA of the IT Requests.
** Providing Remote support to all users.
** Troubleshooting of mailing system MS-Outlook.
** Installation and configuration systems with standard software’s and application as per company policy.
** Installation of Windows and Linux SUSE 10.3 & 11 version.
** Installation and troubleshooting of Symantec Anti-virus.
** System restoration after any crash occurs.
** Installation and Troubleshooting of Network and Shared printers.
** Logged the calls with vendors and coordination.
** Time to time log a call for servicing of printers and scanner.
** Time to time update the asset inventories.
Innovative Design Tech Pvt Ltd Desktop Engineer From Feb 2012 to 25 April 2014
Key Responsibilities :
** Maintenance the availability of company computer systems including Desktop, Laptops, Local and
** Network Printers.
** Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver & Devices.
** Configuration New user Profile, IP Address and LAN, WAN services maintaining & all types of LAN Cabling.
** Installation, Customization and Administration of Windows XP & Windows 7 Ultimate.
** Local and Network Printer Installation, Configuration and Sharing.
** Solve internet related problem Configuration Basic TCP/IP Setting.
** Resolve windows, application & system setting related issue of In-house and Outside Users through
** Team Viewer, VNC, & Remote Desktop.
** Installation and Configuration of Outlook / Microsoft Outlook Express, Backup/Restore Working experience.
** Fault finding & trouble shooting of Monitor, SMPS, and Mother Board.
** Installation of various software, Application and Utilities.
** Managing the installation and configuration part of all standard software as per the Company policy.
EDUCATIONAL QUALIFICATION :
B.Tech(C.
S) Mangalayatan University Mangalayatan University Aligarh Uttar pradesh 66 % 2007-11
10+2 Sant G Int Coll Nagala gulal Firozabad(U.P) UP Board 77 % 2006
10 Janta Adarsh I C Chirhuli Firozabad(U.P) UP Board 71 % 2004
PERSONAL DETAIL :
Father’s Name : Shri Narayan Singh
Date of Birth : 07-05-1989
Marital Status : Single
Permanent Address : Vill-Nayal ,Post Khair
District-Aligarh (Uttar Pradesh)
LanguagesKnown : English, Hindi
DECLARATION :
I hereby declare that the above–mentioned information is true to the best of my knowledge.
Date :
Place :
(Reetesh Kumar)