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Desktop Support Engineer Resume Sample, Experience : 2 years



Name of the Candidate:Reetesh Kumar
Name of the Post Applied:Desktop Support Engineer
Job related skills / software:Maintenance the availability of company computer systems including Desktop, Laptops, Local and Network Printers, Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver & Devices.
Category:IT / Computer
Sub Category:Desktop Support Engineer
Years of Experience:2 years
Salary Expected per Month(Rs):15,000 to 20,000
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Computer Science
Email Id:reeteshkushwaha334 AT gmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Email- reeteshkushwaha334 AT gmail.com
Phone no- +918826124966,+919555387373
Current Address A2/425 Kanshal Marg,
23 Feeta Road, Harsh Vihar Delhi-110093

Work Profile & Experience :
** 3 Year successful experience in client service and support in maintenance, problem-solving and trouble-shooting, planning/implementing proactive procedures and systems to avoid problems in the first place.
** Possess solid skills in solving computer hardware or networking related problems.
** Working knowledge on LAN, WAN, Microsoft Windows XP, Vista, Win 7, Win 2003 Server, 2008 R2
** Ability to handle Microsoft Outlook, Outlook Express.

Technical Skill :
** Operating Systems
** Windows 7, XP, Linux , Win 2003 Server, 2008 R2
** Networking
** Network implementation.
** Network administration in LAN Technology.
** LAN, WAN technology in a network.
** Mailing
** Microsoft Outlook, Outlook Express.
** Support Tools
** Symantec, Remote Desktop Connection, Net Meeting, Team viewer, VNC, BMC Remedy,VPN etc.
** Hardware
** All Models of HP, Wipro, Desktop & Notebooks, Printers, Troubleshooting Including H/W part, Replacement. Software Installation & Troubleshooting.
** Microsoft server Trusting With Domains, Active Directory, (DC+ADC+CDC) Domain,
** DNS. DHCP, OU, Profile, Telnet, NAT, Maintaining User’s & Profile, Controlling, System State Data,
** PROXY, ICS, Unattended Installation, RIS, S/W Deployment, Trusting, IIS, FSMO Rolls Transfer on ADC Side PC to working as a DC.
** Terminal Services, Remote Desktop, Remote Assistance, Net meeting, Easy Transfer Tool.
** Backup and Restore AD & etc.
** Routing & Remote Access

WIPRO InfoTech LTD (From 28 April 2014 to Till Date)
Client Site : - Employee’s State Insurance Corporation (Sub Regional Office)
Managing the 3 ESIC site (Esi Hospital,6 Dispensaries and 2 Branch Offices) and Responsible for Maintenance and upgrading of all hardware peripherals and software Installation and Troubleshooting of Windows.

Roles and Responsibilities :
** Ensure calls are resolved within SLA.
** Maintaining the Response SLA & Actual SLA of the IT Requests.
** Providing Remote support to all users.
** Troubleshooting of mailing system MS-Outlook.
** Installation and configuration systems with standard software’s and application as per company policy.
** Installation of Windows and Linux SUSE 10.3 & 11 version.
** Installation and troubleshooting of Symantec Anti-virus.
** System restoration after any crash occurs.
** Installation and Troubleshooting of Network and Shared printers.
** Logged the calls with vendors and coordination.
** Time to time log a call for servicing of printers and scanner.
** Time to time update the asset inventories.

Innovative Design Tech Pvt Ltd Desktop Engineer From Feb 2012 to 25 April 2014

Key Responsibilities :
** Maintenance the availability of company computer systems including Desktop, Laptops, Local and
** Network Printers.
** Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver & Devices.
** Configuration New user Profile, IP Address and LAN, WAN services maintaining & all types of LAN Cabling.
** Installation, Customization and Administration of Windows XP & Windows 7 Ultimate.
** Local and Network Printer Installation, Configuration and Sharing.
** Solve internet related problem Configuration Basic TCP/IP Setting.
** Resolve windows, application & system setting related issue of In-house and Outside Users through
** Team Viewer, VNC, & Remote Desktop.
** Installation and Configuration of Outlook / Microsoft Outlook Express, Backup/Restore Working experience.
** Fault finding & trouble shooting of Monitor, SMPS, and Mother Board.
** Installation of various software, Application and Utilities.
** Managing the installation and configuration part of all standard software as per the Company policy.

S) Mangalayatan University Mangalayatan University Aligarh Uttar pradesh 66 % 2007-11
10+2 Sant G Int Coll Nagala gulal Firozabad(U.P) UP Board 77 % 2006
10 Janta Adarsh I C Chirhuli Firozabad(U.P) UP Board 71 % 2004

Father’s Name : Shri Narayan Singh
Date of Birth : 07-05-1989
Marital Status : Single
Permanent Address : Vill-Nayal ,Post Khair
District-Aligarh (Uttar Pradesh)
LanguagesKnown : English, Hindi

I hereby declare that the above–mentioned information is true to the best of my knowledge.

Date  :
Place  :

(Reetesh Kumar)


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