Vasanti GandhamE-mail :vasanti79 AT gmail.comCareer Objective :
Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.Career Summary (4.5 Yrs) :
** Superb supervisory and team-handling skills
** Expertise in providing and receiving coaching and feedback
** Good understanding of call center operations
** Proficient with MS Office suite and center technology
** Ability to review departmental processes and work flows with view of improving efficiency
** Ability to oversee, establish and document departmental procedures
** Ability to update database with accurate information in a timely manner
** Ability to assist in role playing with teammates to gain confidence and experience
** Exceptional leadership, management and motivational skill
** Expertise to manage and solve customers' complaints.
** Adept in handling team's personal and professional issues.Roles & Responsibilities :
** Inspired each and every team member to perform and produce their best.
** Determined the duties and responsibilities of individuals in a team.
** Analyzed the individual performance of each team member and motivated them to perform even better.
** Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
-Offered solutions to the top management regarding process-related queries.
** Managed delivery of customer and employee satisfaction and achieved scorecard and client goals.
** Adhered to corporate and client policies, procedures and guidelines.
** Interpreted and communicated corporate and business expectations to all team members.
** Monitored calls and metrics, provided feedback, coaching, and reporting on data.
** Provided feedback and documented accordingly including annual performance reviews.
** Monitored and provided feedback and coaching of team members per the quality standards.Achievements :
** Rated as Promising Employee and Strong Performer by the Organization.
** Promoted to level L1G2 from L1G1 based on 7 inc Annual Talent Review score for year 2012-2013.
** Winner for outstanding customer service performance award multiple times for 7 Inc.
** Winner for highest C-sat championship award in April 2013.
** Winner for top 10 performers award in 7inc in November 2012.
** Winner for higher number of sales in R&R in Convergys India Services Pvt. Sponsored links :
Ltd.Personal Qualities :
** Ability to produce the best result in pressure situation.
** Team Player and Confident.
** Quick learner and target oriented.
** High energy, self motivated and independent.Technical Skills and Proficiencies :
** Well versed in working with computer applications such as Word, Excel, PowerPoint and Access.
** Internet Savvy.Employer :
** Working as Team Leader Operations with Intelenet Global Services from Oct 2015 - till date.
** Worked as Senior Customer Care Officer with Standard Chartered Scope International Pvt. Ltd from Jan 2015 to Oct 2015.
** Worked as Customer Care Officer-2 in Convergys India Services Pvt. Ltd from May 2014 - Dec 2014.
** Worked as Social Interactive Media Advisor in 7inc from Oct 2011- May 2014.Academic/Professional Qualification :
** Passed 10th and 12th from CG Board in Raipur, Chhattisgarh.
** Passed B.E(I.T) from Raipur Institute of Technology(Raipur), affiliated to CSVTU in 2010.Extracurricular Activities :
** Won Silver Medal for Best Discipline girl of school.
** Won prizes in Sports and Dance competitions.
** Annual celebration in school and College.Personal Details :Fathers Name : G. Sudarshan RaoDate of Birth : 26-06-1988Language Known : English, Hindi and TeluguHobbies : Internet surfing, listen to musicNationality : IndianDeclaration :
I hereby declare that the details provided by me are correct to the best of my knowledge.Date :Place : Bangalore
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