Welcome Guest

BPO Call Center, Back Office >> BPO Team Lead 
Team Leader Resume Sample, Experience : 4 years



Name of the Candidate:[Private]
Name of the Post Applied:Team Leader
Job related skills / software:Superb supervisory and team-handling skills, Expertise in providing and receiving coaching and feedback, Good understanding of call center operations
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:4 years
Salary Expected per Month(Rs):40,000 to 50,000
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Information Technology
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :


Vasanti Gandham
E-mail :vasanti79 AT gmail.com

Career Objective :
Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

Career Summary (4.5 Yrs)  :
** Superb supervisory and team-handling skills
** Expertise in providing and receiving coaching and feedback
** Good understanding of call center operations
** Proficient with MS Office suite and center technology
** Ability to review departmental processes and work flows with view of improving efficiency
** Ability to oversee, establish and document departmental procedures
** Ability to update database with accurate information in a timely manner
** Ability to assist in role playing with teammates to gain confidence and experience
** Exceptional leadership, management and motivational skill
** Expertise to manage and solve customers' complaints.
** Adept in handling team's personal and professional issues.

Roles & Responsibilities  :
** Inspired each and every team member to perform and produce their best.
** Determined the duties and responsibilities of individuals in a team.
** Analyzed the individual performance of each team member and motivated them to perform even better.
** Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
-Offered solutions to the top management regarding process-related queries.
** Managed delivery of customer and employee satisfaction and achieved scorecard and client goals.
** Adhered to corporate and client policies, procedures and guidelines.
** Interpreted and communicated corporate and business expectations to all team members.
** Monitored calls and metrics, provided feedback, coaching, and reporting on data.
** Provided feedback and documented accordingly including annual performance reviews.
** Monitored and provided feedback and coaching of team members per the quality standards.

Achievements  :
** Rated as Promising Employee and Strong Performer by the Organization.
** Promoted to level L1G2 from L1G1 based on [24]7 inc Annual Talent Review score for year 2012-2013.
** Winner for outstanding customer service performance award multiple times for [24]7 Inc.
** Winner for highest C-sat championship award in April 2013.
** Winner for top 10 performers award in [24]7inc in November 2012.
** Winner for higher number of sales in R&R in Convergys India Services Pvt.

Personal Qualities  :
** Ability to produce the best result in pressure situation.
** Team Player and Confident.
** Quick learner and target oriented.
** High energy, self motivated and independent.

Technical Skills and Proficiencies  :
** Well versed in working with computer applications such as Word, Excel, PowerPoint and Access.
** Internet Savvy.

Employer  :
** Working as Team Leader Operations with Intelenet Global Services from Oct 2015 - till date.
** Worked as Senior Customer Care Officer with Standard Chartered Scope International Pvt. Ltd from Jan 2015 to Oct 2015.
** Worked as Customer Care Officer-2 in Convergys India Services Pvt. Ltd from May 2014 - Dec 2014.
** Worked as Social Interactive Media Advisor in [24]7inc from Oct 2011- May 2014.

Academic/Professional Qualification  :
** Passed 10th and 12th from CG Board in Raipur, Chhattisgarh.
** Passed B.E(I.T) from Raipur Institute of Technology(Raipur), affiliated to CSVTU in 2010.

Extracurricular Activities  :
** Won Silver Medal for Best Discipline girl of school.
** Won prizes in Sports and Dance competitions.
** Annual celebration in school and College.

Personal Details  :
Fathers Name : G. Sudarshan Rao
Date of Birth : 26-06-1988
Language Known : English, Hindi and Telugu
Hobbies : Internet surfing, listen to music
Nationality : Indian

Declaration  :
I hereby declare that the details provided by me are correct to the best of my knowledge.

Date :
Place : Bangalore


1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.