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BPO Team Lead Resume Sample, Experience : 8 years



Name of the Candidate:Nithya
Name of the Post Applied:BPO Team Lead
Job related skills / software:Market Research, Unix Quantum, Responsible for programming, Data Cleaning and fixing the data issues for different levels of studies using the market research tool Quantum and compilation in UNIX
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:8 years
State:Tamil Nadu
Salary Expected per Month(Rs):50,000 to 60,000
Highest Qualification attained:B.Sc. / BSC : Bachelor of Science
Major / Specialization:Computer Science
Email Id:nithyaanbalagan AT gmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Nithya A
Email  : nithyaanbalagan AT gmail.com

Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

Professional Synopsis :
** Self-motivated team player and organized to keep pace with the fast changing environment.
** Currently designated as Team Leader (Operations) at TATA Consultancy Services Pvt. Ltd, Chennai
** Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.
** Honor of receiving various awards & recognitions based on Commendable Performance.
** Inspired each and every team member to perform and produce their best.
** Determined the duties and responsibilities of individuals in a team.
** Analyzed the individual performance of each team member and motivated them to perform even better.
** Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
** Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.

Bachelor of Science – Computer Science :
From Swami Dayananda College of Arts and Science, Manjakkudi, Bharathidasan University
Percentage of Marks – 71.5%
Year of completion – April 2006

Higher School Certificate :
From Swami Dayanandha Higher Secondary School, Manjakkudi
Percentage of Marks – 60%
Year of completion – March 2003

Secondary School Leaving Certificate :
From Govt. Girls High School, Natchiarkoil,
Percentage of Marks – 82.2%
Year of completion – March 2001

TATA Consultancy Services
Business Process Lead (6.2 Years)from Apr 2010 to till date

Project Details :
Nielsen is one of the leading Market Research Company and I am working as Data Analyst under Editing and data cleaning process to support offshore.

Roles and Responsibilities :
** Responsible for programming, Data Cleaning and fixing the data issues for different levels of studies using the market research tool Quantum and compilation in UNIX
** Tabulating the market research surveys (customized) conducted across the globe.
** Conversion of raw data into analyzable format which supports the client to understand, estimate and launch the products lucratively
** Working under Editing process
** Preparing MIS Quality reports like Weekly Deck, Metrics & Monthly Reports
** Meeting the SLA and stick to the Quality

Achievements :
** Nominated for R&R award in the month of Sep 2010
** Received Seven Star of the Month awards honoring my performance
** Received Performance Linked Reward (PLR) for the month of Nov 2011 & Oct 2013
** Received Nielsen Gold Award for the month of Aug 2012

Intelenet Global Services :
Customer Support Executive (1.1 Years) from Mar 2009 to 31st Mar 2010

Project Details :
Intelenet Global Services is a third-party Business Process Outsourcing and I was worked under Barclay’s project.

Roles and Responsibilities :
** Worked in Barclays Project in payment section
** Process the request for fund transfer - inter account transfer and 3rd party transfer
** Process stop cheque request
** Setting up Standing orders, Amend and Cancel
** In direct debit setting up and canceling orders.
** Processing Voucher retrievals for customers.
** Meeting the SLA and stick to the Quality
** Received Barclays Award for the month of July 2009 honoring my performance.

ICICI Lombard GIC :
Telesales Officer (1.1 Years) from Aug 2007 to Aug 2008

Project Details :
ICICI Lombard is a General Insurance company and I worked under Health Insurance

Roles and Responsibilities :
** Selling insurance to customer over phone.
** Taking to refresher session to the entire team.
** Sharing best practice to the new trainees.
** Received PAN India Ranking award for the month of October 2009.

Technical Skills :
Language : C, C++ and Quantum
Package : MS – OFFICE

Project & Best Efforts :
ERAZE [Eliminate Rework by Achieving Zero Error] - Aug’13 to Mar’14
Objective : Improvising the team quality using ERAZE to reduce errors by 50%
Tools : MS-Excel, PowerPoint, Fishbone Diagram & Pareto Chart

Description :
A Quality based project for reducing errors by 50% using the TRIZ tools are “Morphological Analysis, Abstraction and Analogy Thinking, Failure Analysis Thinking & Contradiction thinking”.

Benefits :
Team achieved Quality percentage from 95% to 99.5% at the completion of this project.

Green Belt – Dec’14 – Jun’15 :
Objective : Reducing the overall processing time of a project
Tools : MS-Excel, PowerPoint, Fishbone Diagram, Pie Chart, Bar Chart & Pareto Chart

Description :
The average processing time of a data edit program is at 3.40 hours per study which involves lot of manual efforts.
Identify ways to cut down manual tasks involved in the process and thus reduce overall processing time.

Benefits :
The average production time for a project has been reduced as expected and this resulted in high productivity with good quality.

** Active and smart worker in a team
** Outstanding ability to manage multiple tasks in a fast paced environment
** Innovative and good ability for problem solving
** Best in Team Handling and process development
** Good knowledge in Quantum based data editing and data cleaning
** Proficient in creating, tracking & maintaining quality report (Deck/Metrics) for team

Father’s Name : S. Anbalagan
Date of Birth : 23.10.1985
Gender/ Marital Status : /Single
Nationality : Indian
Languages Known : Tamil and English

I hereby declare that all the particulars stated are true to the best of my knowledge and belief.

Place :
Date :



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