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BPO Team Lead Resume Sample, Experience : 8 years

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Name of the Candidate:Nithya
Name of the Post Applied:BPO Team Lead
Job related skills / software:Market Research, Unix Quantum, Responsible for programming, Data Cleaning and fixing the data issues for different levels of studies using the market research tool Quantum and compilation in UNIX
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:8 years
State:Tamil Nadu
Salary Expected per Month(Rs):50,000 to 60,000
Highest Qualification attained:B.Sc. / BSC : Bachelor of Science
Major / Specialization:Computer Science
Email Id:nithyaanbalagan AT gmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Nithya A
Email  : nithyaanbalagan AT gmail.com

Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

Professional Synopsis :
** Self-motivated team player and organized to keep pace with the fast changing environment.
** Currently designated as Team Leader (Operations) at TATA Consultancy Services Pvt. Ltd, Chennai
** Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.
** Honor of receiving various awards & recognitions based on Commendable Performance.
** Inspired each and every team member to perform and produce their best.
** Determined the duties and responsibilities of individuals in a team.
** Analyzed the individual performance of each team member and motivated them to perform even better.
** Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
** Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.

Bachelor of Science – Computer Science :
From Swami Dayananda College of Arts and Science, Manjakkudi, Bharathidasan University
Percentage of Marks – 71.5%
Year of completion – April 2006

Higher School Certificate :
From Swami Dayanandha Higher Secondary School, Manjakkudi
Percentage of Marks – 60%
Year of completion – March 2003

Secondary School Leaving Certificate :
From Govt. Girls High School, Natchiarkoil,
Percentage of Marks – 82.2%
Year of completion – March 2001

TATA Consultancy Services
Business Process Lead (6.2 Years)from Apr 2010 to till date

Project Details :
Nielsen is one of the leading Market Research Company and I am working as Data Analyst under Editing and data cleaning process to support offshore.

Roles and Responsibilities :
** Responsible for programming, Data Cleaning and fixing the data issues for different levels of studies using the market research tool Quantum and compilation in UNIX
** Tabulating the market research surveys (customized) conducted across the globe.
** Conversion of raw data into analyzable format which supports the client to understand, estimate and launch the products lucratively
** Working under Editing process
** Preparing MIS Quality reports like Weekly Deck, Metrics & Monthly Reports
** Meeting the SLA and stick to the Quality

Achievements :
** Nominated for R&R award in the month of Sep 2010
** Received Seven Star of the Month awards honoring my performance
** Received Performance Linked Reward (PLR) for the month of Nov 2011 & Oct 2013
** Received Nielsen Gold Award for the month of Aug 2012

Intelenet Global Services :
Customer Support Executive (1.1 Years) from Mar 2009 to 31st Mar 2010

Project Details :
Intelenet Global Services is a third-party Business Process Outsourcing and I was worked under Barclay’s project.

Roles and Responsibilities :
** Worked in Barclays Project in payment section
** Process the request for fund transfer - inter account transfer and 3rd party transfer
** Process stop cheque request
** Setting up Standing orders, Amend and Cancel
** In direct debit setting up and canceling orders.
** Processing Voucher retrievals for customers.
** Meeting the SLA and stick to the Quality
** Received Barclays Award for the month of July 2009 honoring my performance.

ICICI Lombard GIC :
Telesales Officer (1.1 Years) from Aug 2007 to Aug 2008

Project Details :
ICICI Lombard is a General Insurance company and I worked under Health Insurance

Roles and Responsibilities :
** Selling insurance to customer over phone.
** Taking to refresher session to the entire team.
** Sharing best practice to the new trainees.
** Received PAN India Ranking award for the month of October 2009.

Technical Skills :
Language : C, C++ and Quantum
Package : MS – OFFICE

Project & Best Efforts :
ERAZE [Eliminate Rework by Achieving Zero Error] - Aug’13 to Mar’14
Objective : Improvising the team quality using ERAZE to reduce errors by 50%
Tools : MS-Excel, PowerPoint, Fishbone Diagram & Pareto Chart

Description :
A Quality based project for reducing errors by 50% using the TRIZ tools are “Morphological Analysis, Abstraction and Analogy Thinking, Failure Analysis Thinking & Contradiction thinking”.

Benefits :
Team achieved Quality percentage from 95% to 99.5% at the completion of this project.

Green Belt – Dec’14 – Jun’15 :
Objective : Reducing the overall processing time of a project
Tools : MS-Excel, PowerPoint, Fishbone Diagram, Pie Chart, Bar Chart & Pareto Chart

Description :
The average processing time of a data edit program is at 3.40 hours per study which involves lot of manual efforts.
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Identify ways to cut down manual tasks involved in the process and thus reduce overall processing time.

Benefits :
The average production time for a project has been reduced as expected and this resulted in high productivity with good quality.

** Active and smart worker in a team
** Outstanding ability to manage multiple tasks in a fast paced environment
** Innovative and good ability for problem solving
** Best in Team Handling and process development
** Good knowledge in Quantum based data editing and data cleaning
** Proficient in creating, tracking & maintaining quality report (Deck/Metrics) for team

Father’s Name : S. Anbalagan
Date of Birth : 23.10.1985
Gender/ Marital Status : /Single
Nationality : Indian
Languages Known : Tamil and English

I hereby declare that all the particulars stated are true to the best of my knowledge and belief.

Place :
Date :



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