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Customer Service Manager Resume Sample, Experience : 8 years

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Name of the Candidate:Amitabh Bhattacharya
Name of the Post Applied:Customer Service Manager
Job related skills / software:To receive & formulate customer complaints though CCM’s & proceed further with QA, To audit ready for dispatch tractors from Customer Care end at Plant, To Prepare Monthly Service reports & DWM file
Category:Sales, Marketing
Sub Category:Customer Relationship Manager
Years of Experience:8 years
State:West Bengal
Gender:Male
Salary Expected per Month(Rs):70,000 to 80,000
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Agricultural
Email Id:amitabh7129 AT gmail.com
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

RESUME  :
AMITABH BHATTACHARYA
B. Tech Ag. Engg. (Tractors/Automobile Technical Support/Training /Product Mgt)

POSTAL MAIL ADDRESS :
62/25 Hari Pada Dutta Lane
Prince Anwar Shah Road
Tollygunje
Kolkata – 700033 (W.B.)

E-MAIL ADDRESS :
amitabh7129 AT yahoo.co.in
amitabh7129 AT gmail.com

CONTACT DETAILS : +91-8334051405

CAREER OBJECTIVE :
To secure a position of responsibility in an organization for a challenging career, where I can employ and nurture my skills, gained so far.

CURRENT STATUS :
Presently Working with M&M (FES)-SWARAJ DIV. as an Assistant Manager in Customer Care Dept Kolkata A.O. for W.B. & N.E. from Sept’14 till date.

Job Responsibilities :
** To employ staffs for day-to-day work
** To develop dealership as per company’s norms.
** To ensure ROI of dealership thru sale of consumables
** To develop & train dealer’s staff for self-capable of solving issues.
** To enhance CSI of Dealer; to track the process time to time.
** To check warranty claims & accept/reject the same for dealer & depot.
** To solve technical issues reported by customer.
** To enhance profitability & publicity of Dealership by organizing service camps, etc.

EARLIER EXPERIENCES :
1. Worked with M&M(FES)-SWARAJ DIV. as an Assistant Manager in Customer Care Dept (at Head Office) from Apr’12 to Aug’14

Job Responsibilities :
** To receive & formulate customer complaints though CCM’s & proceed further with QA
** To audit ready for dispatch tractors from Customer Care end at Plant.
** To Prepare Monthly Service reports & DWM file
** To Prepare Presentation for Customer Care
** To compile quarterly PRAGATI report
** To develop action plan of CSI All-India basis
** SDMS operational audit & index calculation

2. Worked with M&M(FES)-SWARAJ DIV. as an Assistant Manager in Customer Care Dept (for W.B. & Assam; positioned for KOLKATA, W.B.) from Sept’11 to Mar’12

Job Responsibilities :
** To develop dealership as per company’s norms.
** To develop & train dealer’s staff for self capable of solving issues.
** To enhance CSI of Dealer; to track the process time to time.
** To check warranty claims & accept/reject he same for dealer & depot.
** To solve technical issues reported by customer.
** To enhance profitability & publicity by organizing service camps, etc.

3. Worked as Junior Manager (Product Trainer, SHQ) at Eicher Tractors (TMTL) from Feb ’10 to Aug ’11.

Job Responsibilities :
** Conducting product training to Dealer mechanic, ESA’s, Local mechanic, Company executives.
** Conducting special training to Dealer mechanic, ESA’s, Local mechanic, Company executives.
** Conduct Product familiarization, Orientation to New Joined (in Mkt Dept).
** Updating Service Manuals of the Product (Tractor) in accordance with changes incorporated by R&D.
** To maintain Training attendance, Training data, MIS.
** To track regions for adherence to calendar planned once in year.
** To co-ordinate with RSH’s for training need according to Training calendar.
** Keeping track record & directed all the other needs of trainees, regarding stay, etc.

4.
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Undergone Graduate Apprenticeship of 1 year from CENTRAL FARM MACHINERY TRAINING & TESTING INSTITUTE, Budni (Dist.Sehore), M.P. from Sept ‘08 to Sept ’09.

Job Responsibilities :
** To carry out training to farmers, students of engg(1 month’s course)
** To train students on special subjects(hydraulics)
** To educate farmers on agricultural machinery.
** To assists in testing of tractors in ICT, Batch test & CMVR test.
** To keep record of log-books & service register of tractors.

EDUCATIONAL QUALIFICATION :
** Passed B. Tech Agricultural Engineering from AAIDU, Allahabad in 2008 with 67% marks.
** Passed ISC (Year-12) from CISCE board in 2004 with 54% marks (Boy’s High School & College, Allahabad)
** Passed ICSE (Year-10) from CISCE board in 2001 with 68% marks (Boy’s High School & College, Allahabad)

TECHNICAL STRENGTHS :
** Imparting training of I.C. engines, Tractors.
** Servicing & Maintenance of Tractors.
** Troubleshooting of Tractors at Customer’s end; in context to reported problems.
** Developing Dealerships & their staffs in accordance with company’s norms.
** Testing ofAgricultural Tractors like Field test, Power tests, etc

PERSONAL PROFILE :
** Name Amitabh  :Bhattacharya
** Father’s Name  :S. K. Bhattacharya
** Date of Birth : 25th March, 1985
** Nationality : Indian
** Sex :Male
** Marital Status : Married
** Languages Known  :Bengali, Hindi, English
** Hobbies  :Solving Sudoku, Listening music, cooking
** Permanent Address  :Flat no. G-22, Bhardwaj Apts, 7/6A, Hashimpur Road, Tagore Town, Allahabad (U.P.)-211002.

DECLARATION :
I hereby declare that above information holds true up to best of my knowledge & can be verified if needed.

Date  :
Place  :

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