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Customer Relationship Manager Resume Sample, Experience : 5 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Relationship Manager
Job related skills / software:DMS, Front Office Managment, Customer Care Management
Category:Sales, Marketing
Sub Category:Customer Relationship Manager
Years of Experience:5 years
State:Madhya Pradesh
Gender:Female
Salary Expected per Month(Rs):15,000 to 20,000
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:HR Human Resources
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

RESUME :
NEELIMA BAMNE
E-mail : neelima.bamne AT gmail.com

CAREER OBJECTIVE :
To blend my knowledge, professionalism in any field of work I choose to pursue, to be able to contribute effectively to the Organization’s growth and development while simultaneously achieving my personal goals.

CHERISHED VALUES :
** Excellent interpersonal Communication skills
** Leadership skills, flexibility in nature & ability to work well in a team
** Remain calm in crisis situation and a good time manager

ACADEMIC QUALIFICATION :
** Bachelor’s degree in Science (BIO) from BU, Bhopal
** Passed High Secondary from M.P Board, Bhopal
** Passed High School from M.P Board, Bhopal

TECHNICAL QUALIFICATION & TRAININGS :
** Basic computer Application (MS Office), Internet, DMS
** PGDCA Completed .
** Qualified the customer care management training in Pune Volkswagen Plant.

WORKING EXPERIENCE :
** One year experience in call center as a customer care executive.
** Over 4 years experience of Customer care Management in automobile industry.

CURRENT JOB DETAILS Oct 2014 To Till Date :
Winwin Automobiles Pvt Ltd
CRM (Customer Relationship Manager) - Service

Job Responsibilities :
Customer Care Management, Analysis of the concerns customer feedback, Making reports as per CRM needs or the requirement of top management, responsible for to arrange the facilities for the customer at dealer point, Appointment scheduling and co-ordinate the advisors to avail on time, Arranging pickup and drop facilities and the all the CRM team work tracking & Front office management.

PREVIOUS JOB DETAILS Jan 2012 To Oct 2014 :
Volkswagen Bhopal (Shirani Automotive Pvt Ltd )
CRM (Customer Relationship Manager) - Service

Job Responsibilities :
Analysis Taking service appointment, Post service Follow-up, Appointment scheduling on DMS.
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Taking Instant feedback from customer. Updating and closing of customer complaint in Customer care management software. Taking care of front office ambiance and business hospitality. Educate and sell extended warranty to customer.

Agies Call Center Tata Docomo Dec 2010 Nov 2011 :
Customer care Executive

Job Responsibilities :
Worked as a customer care executive.

PERSONAL DETAILS :
Husband’s Name : Mr. Ramesh Bamne
Father’s Name : Mr. A.L.NAGLE
Mother’s Name : Mrs.SHYAMA NAGLE
Date of Birth : 30 June, 1985
Nationality : Indian
Language Known : English and Hindi
Hobbies : Listening music and Cooking

DECLARATION :
I hereby declare that the contents of my resume are true to the best of my knowledge and nothing has been concealed therein.

Date :
Place : Bhopal

NEELIMA BAMNE

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