To be a successful professional, contributing towards the goal of the organization.Work Experience :
Presently, working with Kingfisher Airlines in Guest Service since Oct 2007 –
Worked in Reservation desk, dealing with guest queries, booking, cancellation & re-booking for domestic & international check-in of guests in check-in counters, both international & domestic & verifying legal documents like : passport, visa etc. Worked in arrivals’, dealt with PIR & guest complaints on arrival. Also worked in dispatch, dealing with flight ETA & maintaining communication with the ramp team for the flight statues & maintaining daily reports&daily allocation roster.
Worked in Baggage Makeup Area were shorting of Baggage’s according to sectors,with team of 1 team leader & 06 loaders. Right now working with ramp team on ramp monitoring departure & arrival flights its loading & offloading of cargo & passengers, following the SOP set by DGCA & holder of LCC ( loading competence course) a recognized course by DGCA.
Worked with " The Park " Group of Hotels, Visakhapatnam for 1 year as a F&B (food & beverage) Assistant
22 weeks in Industrial Training Exposure at “Ramada Caravel a Beach Resort, Goa”Professional Qualification :
3 years Diploma in Hotel Management, Catering Technology & Applied Nutrition from Nightingale Institute of Management Studies, Kolkata (An ISO 9001 2000 Institution & is an accredited member of FHRAI, HRAEI & NABI).
Completed Certificate in Hotel Operation from L.C.M. Sponsored links :
(London College of Management, U.K.)
Completed Galileo reservation system from Kuoni Academy of Travel , Hyderabad in Sept 2007
Completed I.A.T.A Foundation level International ticketing from Kuoni Academy of Travel, Hyderabad in Sept 2007Professional Skills :
Efficient in Food & Beverage Services and Hotel Operations
Worked in Reservation, Check-in & ramp on working with Kingfisher AirlinesAcademic Qualification :
Completed intermediate from Govt. Higher Secondary School TEZU (Arunachal Pradesh) under CBSE Board in 2000
Completed SSC from Govt. Higher Secondary School TEZU (Arunachal Pradesh) under CBSE Board in 2002Computer Skills :
Ms-Office (Word, Excel, Power point)Extra-curricular activities :
Sports Playing Cricket, Football, Carom, and Chess
Event ManagementProfile :
I am a confident and independent individual who believes in hard work and can adapt to any situation.
I can work in a team and be a good team player.Date :Place :
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