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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Lead Resume Sample, Experience : 3 years

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Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Lead
Job related skills / software:Appointed as Supervisor to train the new trainees on process, Resolving the Complaints raised by the customer.
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:3 years
State:Karnataka
Gender:Male
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Telecommunication
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

PRADEEP NAYAK.J
Address  : 99 ‘Mandara Nilaya’ Allamaprabu Road, Gavipuram, Bangalore- 560019
Email  : Pradeepnayak317 AT gmail.com
Phone No  : 8553455809

OBJECTIVE  :
A reliable, capable and enthusiastic supervisor who is able to take on the management and coordinating duties of any leadership role. Possessing extensive experience of supporting, developing and motivating teams to do better and to drive continuous improvements across a range of work activities.

Also having a track record of coming up with practical improvement initiatives which enhance a company’s overall effectiveness and harnesses the latent potential of its workers. Currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development.

EDUCATION  :
** Bachelor of Engineering Visvesvaraya Technological University, Belgum, June 2013.
** P.U.C J.S.S Pre University College, June 2007.
** S.S.L.C S.F.S High School. May 2005.

EXPERIENCE  :
Senior Customer service Executive August 2013 - Till Today
ORCHESTRATE SYSTEMS PVT LTD( f.k.a Amvensys Technologys Pvt .ltd)

SIGNIFICANT ACHIEVEMENTS  :
** Recognized as the top performer for consecutive 6 months.
** Best employee award for consecutive 3 Months.

ROLES & RESPONSIBILITIES  :
** Appointed as Supervisor to train the new trainees on process.
** I have also for for complaints team. Resolving the Complaints raised by the customer.
** Also working as process Expert.

PROJECTS  :
Title  : ANTI LOGGING OF TREES USING RADIO FREQUENCY AND VIBRATION SENSOR FOR DETECTION AND INTIMATION
** This projectmainly aims to prevent this act by using radio frequency technique and vibration sensor
** In this project the treesare provided with a unique ID and are inserted with a box that contains a microcontroller which is connected with a vibration sensor, alarm, RF transmitter and a battery
** So whenever there is a vibration happening onthe tree the vibration sensor detects it and turns the alarm by sending the unique tree id using the RF transmitter
** At the receiver side again there will be a microcontroller which will be connected to RF receiverand a LCD.


The receiver receives the unique ID of the tree from transmitter and displays it on LCD.

SKILLS  :
** Customer Relationship Management
** Team Management

SOFT SKILLS  :
** Excellent Communication Skills
** Mentoring Support functions (Training, Quality)
** Ability to work in a Global Environment and across Cultural boundaries

PERSONAL DETAILS  :-
Name  : Pradeep Nayak J
Date of Birth  : 02-06-1990
Gender  : Male
Nationality  : Indian
Father’s Name  : Jayaramaiah M
Mother’s Name  : Jayalakshmi K
Languages Known  : English, Hindi, Tamil, Kannada, Telugu

DECLARATION  :
I hereby declare that the above written particulars are true to the best of my knowledge and belief.

DATE  :
PLACE  :

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