Debasis SarangiEmail :+91 9160073338Mobile :debasiss877 AT gmail.comObjective :
To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal and simultaneously enhance my skills and knowledge.Work Experience :
** Current Organization : Infosys BPO Limited, Hyderabad, India.
** Current Designation : Senior Process Executive
May 2013 to till date.Professional Summary :
** 4.1 yearsof Professional Experience in BPO Industry, as a part of Senior Process Executive in department of Finance and Admin
** 3.1 year experience in Infosys BPO MIS team
** Generate timely and accurate reports for analysis.
** Creating MIS/ Dashboard report and presenting it to the concern Department.
** Implement and analysis data to create daily, weekly, monthly, and quarterly reports
** Deliver end products maintaining quick turnaround times and highest quality standards execute quick work in MS Excel/Dashboard report contains the production of the agents’ contents.
** Managing the Monthly, Weekly & Daily Report Creating in MS-Excel through in depth analysis and producing the actionable information.
** Implement practices and metrics to improve operational efficiencies
** Roll out different reports i.e. Efficiency, Collated Trackers, OPS Report, Work Flow Report, Generating & maintaining day to day MIS Data and updating the management.
** Worked on rework rescan.
** Knowledge Transition to new joiners and team members.
** Quick response to query mail.Infosys Bpo (May 2013 to Till date) :
** Generate timely and accurate reports for analysis. Creating MIS/ Dashboard report and presenting it to the concern Department.
** Implement and analysis data to create daily, weekly, monthly, and quarterly reports.
** Processing transaction and requests as per Clients and Customer requirements.
** Managing the Monthly, Weekly & Daily Report Creating in MS-Excel and MS-Access through in depth analysis and producing the actionable information.
** Through email and chat we resolved customer query.
** Generating & maintaining day to day MIS Data and updating the management.Tools Used :
Oracle 11i, Installed base, CRM for case Management. Sponsored links :
Remedy tool.Work Experience :
Tata Business Support Services LtdDuration : 17th May’12 to 25th May ’13 Designation : TSE
** Aligned to Tata Motor Project Exceed Survey Process
** Exposure toward pitching survey questions to Tata Motors Customers
** MIS Report preparing
** Billing for services
** Advice Tata Motors about the customer concerns and how to overcome against dealership services
** Handling OJT batches
** Queue ManagementCertifications :
** Packages : MS Office - Excel, Word, PowerPoint And Outlook
** Operating Systems; Microsoft Windows XP, 2007 and VistaEducation :
** Completed Master in computer application from SOA University in 2012 with 76%.
** Bachelor in computer application from Berhampur university in 2009 with 72%
** Intermediate in Commerce from Odisha University in 2006 with 59%.
** 10th from Odisha board in 2005 with 58%.Extra-Curricular Activities & Interests :-
** Play in State Level Cricket TeamPersonality Traits :
** Curious to learn new processes.
** Self-driven personality coupled with problem-solving attitude in time.
** Good Communication and Analytical skills.
** Positive attitude towards peers, superiors and subordinates.
** Quick learner and good performer both in team and independent job environments.
** Ready to support dynamic requirements of project.PersonalData :Name : Debasis SarangiDOB : 17th Jan 1987Gender : MaleMarital status : SingleNationality : IndianHobbies : Playing Cricket and bike racingVerbal flair : English, Hindi, OriyaDeclaration :
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
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