ResumeDate of Birth : 08/05/1988Professional Synopsis :
** Over 3 years of extensive experience in knowledge maintenance, training & mentoring of new team members, client management, doing quality check for the entire team
** Self-motivated, team player and organised to keep pace with the fast changing environment
** Currently designated as Team Leader (Operations) at AEGIS BPO Ltd, Pune
** Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.
** Honor of receiving various awards & recognitions based on Commendable Performance.
** Top Team Leader with Excellent Ranking.Organizational Experience :Operations Management :
AEGIS Limited (Pune Commerzone building,Yerwada )1 Jan 2012 – 31 Oct 2012 : Senior Executive - Operation
AEGIS Limited (Pune Commerzone building,Yerwada )1 Nov – June 2013 : As a Team Leader Operations (Process Name "Tikona" - Its An Internet Broadband Company)This process its a mixture of all type of field its contains with 3 activities as mention below :-1) Inbound :- In which customer call to customer care ,to enquiry about a new internet connection.2) Outbound :- In which we use to make out call to the customer , and if the customer is interested then we convince him to buy the connection and collect all his details.3) Backend :- In backend we used to creat customer's account to get this connection to his premises.
So i assured you that any of these process i can prove myself perfectAEGIS BPO LTD :
AEGIS Bpo Solutions Private Limited is a l business process outsourcing company. Company offer a wide range of outsourcing and business solutions. Sponsored links :
Company success depends on the delivery of many critical, time-sensitive services to our clients. You will experience your requirements being met on time, within budget and with high quality; greater efficiency and responsiveness to your business.AEGIS BPO :
Leading Bpo Company in Domestic Processes Like Idea, Aircel , Reliance, Max ect. I was in Tikona Process, During those days my focus area is Quality of Team, Attrition and Shrinkage of my Team. I was 1st rank holder Team Leader ( in rating according to performance ) in whole Spanco in all the processes.Roles and Responsibilities :
** Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics
** Have been promoting knowledge sharing through the organization's operational business processes and systems
** Have been compiling content usage reports related to the knowledge portalAchievements :
** Got 5 times Client Incentive ( which is only given to the top performer on the floor).
** 6 Quarterly Appreciation awards from client side
** Provide training for new team members
** Top Team Leader in Ranking in "Tikona" in "April" month and got the RNR from Client Side.Workshops attended :
** Interpersonal Skills
** Conference Call Essentials
** Time Management
** Conflict Management
** Presentation Skills
** Business Etiquettes
** Effective Business CommunicationsAcademic Credentials :TY.Bcom :Apearing from pune universityIntermediate :Done 12th with 50% from maharashtra boardHigh School :Done 10th with 61% from maharashtra boardLanguages Known :English,Marathi and Hindi,Nationality :IndianDATE :
1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.