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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
Team Leader Resume Sample, Experience : 3 years

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Name of the Candidate:[Private]
Name of the Post Applied:Team Leader
Job related skills / software:Process Associate
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:3 years
Salary Expected per Month(Rs):15,000 to 20,000
Highest Qualification attained:T.Y.B.Com Appeared
Major / Specialization:12th. : HSC Pass
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Date of Birth  : 08/05/1988

Professional Synopsis  :
** Over 3 years of extensive experience in knowledge maintenance, training & mentoring of new team members, client management, doing quality check for the entire team
** Self-motivated, team player and organised to keep pace with the fast changing environment
** Currently designated as Team Leader (Operations) at AEGIS BPO Ltd, Pune
** Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.
** Honor of receiving various awards & recognitions based on Commendable Performance.
** Top Team Leader with Excellent Ranking.

Organizational Experience  :
Operations Management  :
AEGIS Limited (Pune Commerzone building,Yerwada )
1 Jan 2012 – 31 Oct 2012  : Senior Executive - Operation
AEGIS Limited (Pune Commerzone building,Yerwada )
1 Nov – June 2013  : As a Team Leader Operations (Process Name "Tikona" - Its An Internet Broadband Company)
This process its a mixture of all type of field its contains with 3 activities as mention below :-
1) Inbound :- In which customer call to customer care ,to enquiry about a new internet connection.
2) Outbound  :- In which we use to make out call to the customer , and if the customer is interested then we convince him to buy the connection and collect all his details.
3) Backend  :- In backend we used to creat customer's account to get this connection to his premises.
 So i assured you that any of these process i can prove myself perfect

AEGIS Bpo Solutions Private Limited is a l business process outsourcing company. Company offer a wide range of outsourcing and business solutions.

Company success depends on the delivery of many critical, time-sensitive services to our clients. You will experience your requirements being met on time, within budget and with high quality; greater efficiency and responsiveness to your business.

Leading Bpo Company in Domestic Processes Like Idea, Aircel , Reliance, Max ect. I was in Tikona Process, During those days my focus area is Quality of Team, Attrition and Shrinkage of my Team. I was 1st rank holder Team Leader ( in rating according to performance ) in whole Spanco in all the processes.
Roles and Responsibilities  :
** Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics
** Have been promoting knowledge sharing through the organization's operational business processes and systems
** Have been compiling content usage reports related to the knowledge portal

Achievements  :
** Got 5 times Client Incentive ( which is only given to the top performer on the floor).
** 6 Quarterly Appreciation awards from client side
** Provide training for new team members
** Top Team Leader in Ranking in "Tikona" in "April" month and got the RNR from Client Side.

Workshops attended  :
** Interpersonal Skills
** Conference Call Essentials
** Time Management
** Conflict Management
** Presentation Skills
** Business Etiquettes
** Effective Business Communications

Academic Credentials  :
TY.Bcom  :Apearing from pune university
Intermediate  :Done 12th with 50% from maharashtra board
High School  :Done 10th with 61% from maharashtra board

Languages Known  :English,Marathi and Hindi,

Nationality  :Indian


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