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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Leader Resume Sample, Experience : 4 years



Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Leader
Job related skills / software:Inbound, Outbound & Chat Process, Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:4 years
Salary Expected per Month(Rs):15,000 to 20,000
Highest Qualification attained:I.T.I. / ITI : Industrial training institute
Major / Specialization:Information Technology
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Govinda Raju
Group Coordinator
Mysore, Karnataka
Govinda.siddaraju AT gmail.com

** BPO (Domestic) with 4 years of experience in Airtel & Sulekha.com
** Resourceful in ensuring high quality customer experience, elevating customer satisfaction
** operations
** Expertise in handling sales calls & marketing of internet based software products like; Packs, Minsat, Maximus, mobileapp data,

Process Experience  :
** Airtel One of the leading tele network service providers in Karnataka, as a CRO i have a 2 years experience 198, 121, ARC Calls, Inbond & outbound (3G Data Pack Up selling, MNP, Hello tune up selling)
** I was worked as a Group coordinator like; Sulekha Inbound, Sulekha Chat Support and Sulekha Outbound process for Sulekha.com website

Willing to relocate : Anywhere

Work Experience :
Group Coordinator Mass Minds Pvt. Ltd Mysore, Karnataka
October 2013 to September 2016
Customer Relation Officer (CRO)

Voice & Non-Voice process, in Hinduja Global Solutions Ltd
Mysore, Karnataka
October 2012 to October 2013
Mysore.1 year

Currently working in Mass minds (online service providing to customer) (B.P.O)

** Positive attitudes, Fine inter personal and communication skills, creative, quick learner.
** Kindly provide me an opportunity to serve your organization, for which act of kindness, shall be ever grateful to you

Role :
** Handled sales & marketing calls of Airtel Customers for 3G data pack & Hello tune up selling, MNP and 121/198/ARC calls
** Interacted with the customers to resolve their queries with an appropriate solution
** Organized and attended regular visits at customers' end to meet their requirements

Sulekha.com website : chat support, inbound & outbound for lead generate

Achievements Highlights :
** Best Quality Performer (QMC Audit 98%) in the Month of September in HGS Ltd.
** Individual contribution in achieving target for the Month of Dec '12, Played a key role in Grassroots
** Taken two times Employee of the Month award in the month of June & July '14 in Mass Minds Pvt.
** Best Group coordinator award winning in the month of Dec '15 in Aczel info Services Ltd.
** Led initiatives to motivate partners (through contests / incentive schemes) towards increasing productivity

** Govt ITI in Machinist Govt. ITI, NR Mohalla Mysore, Karnataka 1998 to 2001
** PUC in Arts Govt. PU college Kuvempunagar Mysore, Karnataka 2001
** SSLC Cristha Raj High School 1998

Web Development (Less than 1 year), Web Services (Less than 1 year), Html (Less than 1 year)

** Employee of the Month June 2014. I won 2 times Best Employee of the month June and July on year 2014 in Massminds Pvt. Ltd.
** Best Group Coordinator December 2015. I won award Best Group Coordinator award on dec'15 on Aczel Info Services

** Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets
** Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat / referral business
** Conducting the competitor analysis by keeping abreast of market trends and competitors' moves to achieve market share metrics; evolving market
** segmentation & penetration strategies to achieve targets
** Mapping client's need, identifying improvement areas and implementing measures to maximize customer satisfaction levels
** Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving issues and ensuring minimum TAT
** Streamlining business operations, invigorating businesses, heightening productivity & enhancing internal controls
** Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets

Conversant with MS Office (Word, PowerPoint, Access & Excel) and Internet Applications C, C++, JAVA Script, HTML5, CSS

Date  :
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