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Customer Support Executive Resume Sample, Experience : 5 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Support Executive
Job related skills / software:Communicating with customers through various channels, Acknowledging and resolving customer complaints.
Category:BPO Call Center, Back Office
Sub Category:Non Voice Executive
Years of Experience:5 years
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Augustine Rajesh
Email  :augustinerajesh.i AT gmail.com.

Career Summary  :
** To continue my career with an organization that will utilize my management, supervision & administration skills to benefit mutual growth and success.
** To excel my skills in any professionally managed work place and synergies my hard work with the progressive empowerment and growth of my employer organization.
** Maintaining a positive, empathetic and professional attitude toward customers at all times.
** Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
** Communicating with customers through various channels. Acknowledging and resolving customer complaints.

Arena Animation  :
Notable Contributions across Assignments  :
Played a key role in designing of brochures & promotional material for the organization. Generated awareness about the courses through television media.

AAASP Course  :
Notable Contributions across Assignments  :
15June 2007 – 20 Dec 2008  : a multimedia course at “ARENA MULTI MEDIA “covering Graphic Designing, Web designing & 3 DS MAX.

Academic Qualification  :
IIND PUC Jyothi PU College 2006-2008 51%
Diploma Arena Multimedia Course. 2008-2009 84%

2010-2012 67%

Professional Skills  :
Photoshop, Illustrator, Coral draw, HTML, Dreamweaver, Flash & 3 DS MAX.
M.S.Word, M.S.Office and Excel.

Experience  :
** Worked has a CRO (Customer Relationship Officer) at Hinduja Global Solutions Ltd from 18-07-2014 to 01-12-2016.
** Worked has a Escalation Executive/CSE at Innovative Retail Concepts Private Ltd (Bigbasket) from 23-05-2017 to 01-10-2019.
** Currently working as a Application Support Specialist for Zeta India Private Limited from 01-11-2019 to till date.
** Overall experience of 5 years and 3 months in BPO industry.

Linguistic Abilities  :
** Able to read, write and speak English & Kannada.
** Able to speak English, Kannada, Telugu & Tamil.

Personal Attributes  :
Name  :Augustine Rajesh. I.
Date of Birth  : 06th MAR 1989.
Father’s Name  : Mr. Ignatius.
Mother’s Name  : Mrs. Rose Mary.
Mother Tongue  : Telugu.
Religion  :Roman Catholic.
Marital Status  :Married.
Nationality  : Indian.
Hobbies & interests  :Playing Cricket & PC Games.

Declaration  :
I hereby declare that all the information given above is true to the best of my knowledge and belief.

Date  :
Place  : Bangalore


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