Welcome Guest

BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
Team Lead Resume Sample, Experience : 8 years



Name of the Candidate:[Private]
Name of the Post Applied:Team Lead
Job related skills / software:Inbound & outbound Voice process, Maintaining database for MIS [Managerial informative system], Responsible for achieving targets given by supervisor,
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:8 years
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:No
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :


Resume :
Radhika Sathish
Mail to : radhikasathish AT gmail.com

Objective :
Dedication and Commitment towards the given assignment, exploring things involving various processes, learning and sharing the ideas to contribute a healthy work atmosphere.

Working Experience :
Worked in Magus Customer Dialog Pvt. Ltd., (BPO handling call Center projects for leading mobile Operators in India) since Aug. 2002. till Nov 2005

Designation : Team Leader for Airtel Prepaid Inbound Call center

Responsibilities :
** Responsible for achieving all the KPIs as per Client’s Requirement,
** Client co-ordination for all escalation process
** Achieving the Quality benchmarks as per the CSMM standards,
** Active member of Customer Voice Team which plays a vital role in suggesting the client to enhance the new product based on Customer’s suggestion.
** Responsible for Team Handling and its performance.

Achievement :
Awarded as the best Team Leader for the year 2004

Working Experience :
Worked in Citi Group Gobal Service., (BPO ) Out bound Call Center Handling Citi bank project) Aug. 1st 2006 till Apr 2008

Designation : Team Leader (Collections – Credit Cards)

Responsibilities :
** Maintaining database for MIS [Managerial informative system]
** Responsible for achieving targets given by supervisor,
** Achieving the Quality benchmarks as per the CSMM standards,
** Understanding the customers dispute and escalating to supervisor.
** Organising field visit for field executives (as per customer’s request).

Achievement :
Awards as Leading light in the month of January 2007
Awards as Leading light for the second time in the month of August 2007

Academic Qualification :
** Higher Secondary school (King’s Matriculation school – March 1999)
** B.com (Madras University –2003 - 2006)

Technical Qualification :
** Exposure to Computers - M.S.
DOS, Windows 2000, MS Office
** Typewriting - English Higher

Personal Profile :
Husband’s Name : S. Sathish Kumar
Date of Birth : 11th October 1980.
Nationality : Indian.
Marital Status : Married.

Linguistic skill :
Languages known to speak, read & write : Tamil, English, Hindi and Telugu
Interest & Hobbies : Chatting with Friends, Reading books, etc.,

Yours truly,



1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.