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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
Team Lead Resume Sample, Experience : 8 years

    

Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Team Lead
Job related skills / software:Inbound & outbound Voice process, Maintaining database for MIS [Managerial informative system], Responsible for achieving targets given by supervisor,
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:8 years
State:Telangana
Gender:Female
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:No
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :

    

Resume :
Radhika Sathish
Mail to : radhikasathish AT gmail.com

Objective :
Dedication and Commitment towards the given assignment, exploring things involving various processes, learning and sharing the ideas to contribute a healthy work atmosphere.

Working Experience :
Worked in Magus Customer Dialog Pvt. Ltd., (BPO handling call Center projects for leading mobile Operators in India) since Aug. 2002. till Nov 2005

Designation : Team Leader for Airtel Prepaid Inbound Call center

Responsibilities :
** Responsible for achieving all the KPIs as per Client’s Requirement,
** Client co-ordination for all escalation process
** Achieving the Quality benchmarks as per the CSMM standards,
** Active member of Customer Voice Team which plays a vital role in suggesting the client to enhance the new product based on Customer’s suggestion.
** Responsible for Team Handling and its performance.

Achievement :
Awarded as the best Team Leader for the year 2004

Working Experience :
Worked in Citi Group Gobal Service., (BPO ) Out bound Call Center Handling Citi bank project) Aug. 1st 2006 till Apr 2008

Designation : Team Leader (Collections – Credit Cards)

Responsibilities :
** Maintaining database for MIS [Managerial informative system]
** Responsible for achieving targets given by supervisor,
** Achieving the Quality benchmarks as per the CSMM standards,
** Understanding the customers dispute and escalating to supervisor.
** Organising field visit for field executives (as per customer’s request).

Achievement :
Awards as Leading light in the month of January 2007
Awards as Leading light for the second time in the month of August 2007

Academic Qualification :
** Higher Secondary school (King’s Matriculation school – March 1999)
** B.com (Madras University –2003 - 2006)

Technical Qualification :
** Exposure to Computers - M.S.
DOS, Windows 2000, MS Office
** Typewriting - English Higher

Personal Profile :
Husband’s Name : S. Sathish Kumar
Date of Birth : 11th October 1980.
Nationality : Indian.
Marital Status : Married.

Linguistic skill :
Languages known to speak, read & write : Tamil, English, Hindi and Telugu
Interest & Hobbies : Chatting with Friends, Reading books, etc.,

Yours truly,
RADHIKA SATHISH


 

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