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BPO Call Center, Back Office >> Customer Care Executive 
Inbound Process Customer Care Executive Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:Inbound Process Customer Care Executive
Job related skills / software:Giving Telephonic, Inperson Training
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:6 years
State:West Bengal
Gender:Female
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:M.A. / MA : Master of Arts
Major / Specialization:English
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

OBJECTIVE :
Seeking a challenging position which will provide exposure to my skills and capabilities leading to the growth of the Organisation.

EDUCATION :
B.A. Pass from Bhowanipur Education Society,Kolkata ( University Of Calcutta )
M.A.(English) from Indira Gandhi National Open University.

WORK EXPERIENCE :
Duration  : 5 years

Present Employment  :
N . K. REALTORS P.V.T L.T.D
Tenure  : From 20th August 2009 – Till Date
Designation  : Customer Care & Back End Executive (Marketing Department)

Responsibilities  :
Answering all mails of customers on daily basis & transferring leads to different sites & if required transferring leads to land,commercial,highend residential & retail department.
Maintaining mail tracking on daily basis& sending mail tracking report to H.O.D at the end of the month.
Attending visitors,answering their queries & entry in visitor’s book as well as in CRM
Preparing sales report of the month for all residential projects and sending the report to senior manager on month end
Preparing brokerage / reference booking report and sending the report to senior manager on month end
Preparing Agenda for senior manager’s meeting & sending it to all senior managers via mail for Managers’ Meeting
Maintaining availability list & payment schedule and updation of availability of units on daily basis as received from site.
Maintaining mail tracking on daily basis& sending mail tracking report to H.O.D at the end of the month.
Maintaining V.I.P list & sending the report to senior manager on month end
Making outbound data base calls & co ordinating with the customers
Updation in our company website whenever required.

Previous Employment :
MEDICARE T.P.A.
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SERVICES (I) P.V.T L.T.D ( Third Party Administrator For Insurance Companies)
Tenure  : From 15th January 2007 – 15th July 2009
Designation  : Customer Care & Back End Executive

Responsibilities  :
Handling Inbound & Outbound Calls & Offering solutions to the customers
Making MIS Reports
Giving Telephonic & Inperson Training
Data Processing
Corporate Communication
Coordinating with Hospitals
Co – ordinating with the members as well as agents from the insurance companies who come for submitting reimburshment claim docs
Registering the claims
Co – ordinating with the departmental staffs for speedy settlement of the claims

Previous Employment  :
IMPEX INFOTECH LIMITED (Call Centre)
Period  : 5 months ( 14th August 2006 – 14th January 2007 )
Designation  : Customer Care Executive

Responsibilities  : Handling Inbound Calls

Previous Employment  : :
MAGUS CUSTOMER DIALOG PVT LTD (Call Centre)
Period  : 7 months , 16 days ( 7th February 2006 – 23rd September 2006 )
Designation  : Customer Care Executive

Responsibilities  : Handling Inbound Calls

SKILLS  :
1.Certificate in MS Office & Advanced Diploma in Web Designing from Manipal Institute Of Computer Education
2.D.T.P. & Advanced Diploma in Graphics & Animation from Power Infotech
3.Advanced Diploma in Maya from Arena Multimedia

LANGUAGE  :
Proficient in English, Bengali & Working Knowledge of Hindi

Date  :
Place  :

Notes

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