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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
Payer Operations Team Leader Resume Sample, Experience : 6 years



Name of the Candidate:[Private]
Name of the Post Applied:Payer Operations Team Leader
Job related skills / software:Providing information to client/ customer on daily basis about the team’s progress in meetings through regular email contact or reports, Set up a call on weekly basis with the client/ customer to share the project progress (Production & Quality) and clarifying doubts on the subject part
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:6 years
State:Tamil Nadu
Salary Expected per Month(Rs):50,000 to 60,000
Highest Qualification attained:M.C.A. / MCA : Master of Computer Application
Major / Specialization:Computer Application
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Uday Kumar
Mobile  : +91- 9962773355

Objective  :
To ascend my career, to the position in a reputed organization with an ability to compete & withstand the challenging environment, where I can demonstrate and enhance my performance and potentials pragmatically, with a promise of becoming an asset in short span, delivering, result oriented output.

To initiate development, ensuring a low cost, high quality service to the business areas ensuring risks are minimized and profit is maximized through effective management of costs and resources.

Professional Resume :
Industry Focus  : Services
Relocation  : Any suitable and convenient place
Education  : Post Graduate
Work Experience  : 6.5yrs
Experience (Area)  : BPO Non-Voice Healthcare
Projects  : PDM, FUM & Claims Adjudication

Qualification/ Education :
MCA, 2010, 68% Surana College, Bangalore
BSc, 2007, 56% P.V.K.N. Govt Degree College - Chittoor
Class XII, 2004, 48% P.C.R. Govt Jr College - Chittoor
Class X, 2001, 61% Oxford School - Chittoor

Professional Experience :
** Jan’16 – Till date with technosoft Global Services, Chennai as Sr Team Leader – Payor Operations
** Jan’14 – Dec’15 with Technosoft Global Services, Chennai as Team Leader – Operations
** Apr’12 – Dece’13 with Technosoft Global Services, Chennai as Group Co-ordinator
** Jul’10 – Mar’12 with Ispace Global Service, Hyderabad as a Process Executive

Core Competencies :
Back Office/Operations - Team Management - Customer Relationship Management - Training &

Development :
Summary of Profile & Strengths :
** Competent and result-oriented professional offering 6 + years of experience across managing payer operations; currently designated as Sr. Team Leader – Payer Operations with Technosoft Global Services, Chennai.
** Possess natural flair for operations management, customer service and computer/IT enabled environment. Adept at developing strategies to enhance clients/ customer relations through formal and informal channels, building cordial relationship through regular interactions.
** Recognized as target oriented professional with proven track record of achieving outstanding productivity. Have strong business sense with the ability to conceive profitable and efficient solutions utilizing technology.
** A prolific team player with thorough exposure in training, building and grooming teamsinto cohesive units of performers; excellent communication, analytical and co-ordination skills.
Ability to use sound decision-making skills and effectively perform in a self-directed work environment

Professional Experience :
Technosoft Global Services  :
Sr Team Leader – Payer Operations :
** Handling multiple projects as PDM (Provider Data Maintenance), FUM (Facility Update Management) and Claims Adjudication
** Providing information to client/ customer on daily basis about the team’s progress in meetings through regular email contact or reports
** Set up a call on weekly basis with the client/ customer to share the project progress (Production & Quality) and clarifying doubts on the subject part
** Provide guidance, instruction, direction to team for the purpose of achieving a key result or group of aligned results. Work with team members to solve their conflicts quickly and effectively. Motivate the team to use their knowledge and skills to achieve the shared goals in a successful and goal oriented manner
** Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor
** Reports to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes
** Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.

Personal Details :
Date of Birth  : 25Jan1986
Language Known  : English, Telugu, Tamil & Hindi
Marital Status  : Married
Address  : G2, E-Block, Svastaa Gardens, RG Nagar, Vengaivasal, Medavakkam
Mobile  : +91-9962773355
Email  : udaykumar.b86 AT gmail.com
Nationality  : Indian

Quality Endeavour :
** Good communication and Interpersonal skills
** Keenness capability to learn new concepts and latest technologies.
** Willingness to take up responsibility.
** Highly committed to deliver on the responsibility assigned.

Declaration :
I hereby, declare that all the details furnished above are true to the best of my knowledge and I can produce the entire original document on demand of you or your organization.

Uday Kumar B


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