CAREER OBJECTIVE :
A Challenging enviroment to improve my career prospects Higher Level and contribute to the growth of the organisation..KEY SKILLS :
Excellent team player.
Hard working and quick learner.
Strong communication and reasoning skills.EDUCATIONAL QUALIFICATION :
Bachelor of Commerce
B.Com Center for Distance Education, Madras University. (2000-2003)
Honors Diploma in Computer Application
Completed one year HDCA Course in Csc (Avadi) which Covers
Ms-Office ,Asp,Xml,Html,Visual Basics 6.0,with oracle and DHtml.WORK EXPERIENCE :SITEL INDIA LIMITED :Designation : Subject Matter Expert (Acting Team Leader)Period : July 2008 to Till DateProcess : Bell Canada (Tech Support ISP)Achievements : Awarded as Best Level I for the whole site and Awarded as Best Level II
Awarded as Best Subject Matter Expert And Trained on Impact Coaching Certified By Bell CanadaJob Responsibilities :
Handling Team Driving Team to achieve the targets and goals
Interacting with the clients
Coaching agents on their metrics
Floor Support, Helping Agents on Tech issues and SalesANDROMEDA MARKETING PVT LTD (Domestic call Center) :Designation : Team LeaderPeriod&n Sponsored links :
bsp; : July 2007 to May 2008Process : Loan On Phone (citi bank)Achievements : Awarded as best Team Leader for overachieving the targetJob Responsibilities :
Analyzing the Agents to achieve their target
Quality checking on sales before uploading the sale to client.CEEQUENCE (Think Tank Services Pvt.ltd) International Call Center :Designation : SR.Customer service RepresentativePeriod : March 2006 to June2007Process : SalesAchievements : Promoted as verifier & Team Leader.Job Responsibilities :
Achieving the target and redemption controls for posting.
Preparing reports to Clients.
Handling Campaigns like US, Australia, Canada, UK and Singapore
Restaurant listings, Global yellow pages and websites online (US Process)
Southern Phones (Australian Process)
HP (Singapore Process), VCC Virtual Calling Card (Canada process)PACE SETTERS SOLUTION (Domestic Call Center) :Designation : TelecallerPeriod : January 2004 to December 2006Process : Tata Teleservice CollectionAchievements : Promoted as Group leaderJob Responsibilities :
Handling collections for Tata indocom
Collections for HSBC Credit cardsDate :Place :
1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.