Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Telecaller |
| Job related skills / software | : | Handling Collections For Tata Indocom/ HSBC Credit Cards |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | Telemarketing Executive/ Telecaller |
| Years of Experience | : | 8 years |
| State | : | Tamil Nadu |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | Negotiable |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | No |
| Can the recruiter contact you? | : | No |
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CAREER OBJECTIVE :
A Challenging enviroment to improve my career prospects Higher Level and contribute to the growth of the organisation..
KEY SKILLS :
Excellent team player.
Hard working and quick learner.
Strong communication and reasoning skills.
EDUCATIONAL QUALIFICATION :
Bachelor of Commerce
B.Com Center for Distance Education, Madras University. (2000-2003)
Honors Diploma in Computer Application
Completed one year HDCA Course in Csc (Avadi) which Covers
Ms-Office ,Asp,Xml,Html,Visual Basics 6.0,with oracle and DHtml.
WORK EXPERIENCE :
SITEL INDIA LIMITED :
Designation : Subject Matter Expert (Acting Team Leader)
Period : July 2008 to Till Date
Process : Bell Canada (Tech Support ISP)
Achievements : Awarded as Best Level I for the whole site and Awarded as Best Level II
Awarded as Best Subject Matter Expert And Trained on Impact Coaching Certified By Bell Canada
Job Responsibilities :
Handling Team Driving Team to achieve the targets and goals
Interacting with the clients
Coaching agents on their metrics
Floor Support, Helping Agents on Tech issues and Sales
ANDROMEDA MARKETING PVT LTD (Domestic call Center) :
Designation : Team Leader
Period <
/b>: July 2007 to May 2008
Process : Loan On Phone (citi bank)
Achievements : Awarded as best Team Leader for overachieving the target
Job Responsibilities :
Analyzing the Agents to achieve their target
Quality checking on sales before uploading the sale to client.
CEEQUENCE (Think Tank Services Pvt.ltd) International Call Center :
Designation : SR.Customer service Representative
Period : March 2006 to June2007
Process : Sales
Achievements : Promoted as verifier & Team Leader.
Job Responsibilities :
Achieving the target and redemption controls for posting.
Preparing reports to Clients.
Handling Campaigns like US, Australia, Canada, UK and Singapore
Campaigns Handled
Restaurant listings, Global yellow pages and websites online (US Process)
Southern Phones (Australian Process)
HP (Singapore Process), VCC Virtual Calling Card (Canada process)
PACE SETTERS SOLUTION (Domestic Call Center) :
Designation : Telecaller
Period : January 2004 to December 2006
Process : Tata Teleservice Collection
Achievements : Promoted as Group leader
Job Responsibilities :
Handling collections for Tata indocom
Collections for HSBC Credit cards
Date :
Place :
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