Synopsis :
Versatile sales, operation and Administration professional with 25+ years of rich experience in driving growth in large service operations.
Sound expertise in travel, travel related and car rental business with leadership experience with reputed organizations.
Proven mettle of establishing and driving growth in emerging market sectors like car rentals.
Adept in maintaining outstanding relationships with global key accounts by consistently superior service delivery.
Customer centric, process oriented professional with exceptional skills in building systems promoting excellence in the workplace.
Well versed in working with people in cross-cultural teams maintain harmony and cohesiveness in achieving organizational goals.
Proactive professional delivering performances exceeding expectations through effective communication, coordination, planning and execution.
Professional Experience :
BERGGRUEN CAR RENTALS PVT LTD, Bangalore :
Car Club is premier Car rental and leasing company offering a comprehensive range of transport and Fleet Management Services for personal and business travel. Backed by a panel of industry experts, an impressive fleet of cars and a state-of-the art technology, Car Club offers quality, personalized service to customers. The Company prides itself on its promise of professionalism, reliability and high standards of service.
Area Manager, Nov 2009 to date.
Report to the CEO and manage the operations South India looking after sales, fleet management, credit control, HR and administration, meeting revenue and profitability goals.
Manage key accounts and act as a single point of contact for customers like IBM, Wipro, Accenture and Dell assuring high quality service delivery and building strong professional relationships.
SONA MOBILITY SERVICES LTD, Bangalore :
Franchisees of the Sixt car rental services in India. A member of the Sona Group.
Branch Manager, Feb 2008 to Sep 2008.
Reported to the CEO and managed the branch as a profit centre.
Devised and implemented marketing strategies and sales plans and succeeded in doubling the turnover of the branch in 8 months.
Improved overall quality of service significantly, leading to positive feedback from customers like Accenture and boosting sales.
Instituted incentive schemes to motivate chauffeurs in improving mileage and achieve major cost savings.
INDITRAVEL PVT LTD, Bangalore :
Headquartered in Mumbai, with branches in 34 locations across India, Inditravel is a professionally managed travel agency providing total travel management solutions. Affiliated to IATA, UFTAA, PATA, TAAI and the Department of Tourism, India. Inditravel is a subsidiary of the Indian Hotels Company Ltd (Taj Hotels).
General Manager, Feb 1998 to Jul 2007
Reported to the MD and managed the operations of the Bangalore branch looking after operations, credit control, key account management, account acquisition, sales, HR and administration.
Implemented policies for smooth handling of travel and ticketing operations and managing relationships with airlines.
Achieved growth in business from Rs8 crores in 1999 to Rs25 crores in 2006 despite reduction in airfares by boosting sales through enhanced customer service.
Acquired new accounts like Ariba, Tata Coffee, Tata Tea, Tata Motors, Compudyne, Winfsystems and Tata Teleservices and augmented revenues from existing customers like TCS, Tata Elxsi, Indian Hotels, maintaining targeted growth despite the loss of the IBM account due to global contracting.
Managed smooth cash flows under tight payment conditions and in a competitive market significantly reducing outstanding as a percentage of total billing.
Brought down attrition to 5% by improving morale and enhancing work atmosphere.
JUMBO ELECTRONICS CO LTD, Abu Dhabi, UAE :
Jumbo is one of the leading names in the field of consumer electronics, information technology, telecommunications, home appliances, office automation and entertainment in the United Arab Emirates and is amongst the first transnational corporations with a well spread out network of 30 retail stores and 9 service centres across the Emirates.
Administration Officer, Jun 1992 to Jan 1997.
Reported to the Director, Personnel and Administration and headed the Administration function in the Abu Dhabi region.
Controlled showroom sales, HR and administration, warehousing/ stock control, cost control, manpower management, housekeeping, transport, stationery, staff welfare and company asset management in the region.
Handled all international travel related matters including visas for all travel requirements of employees.
Was a key member of the team that established the company warehouse in Abu Dhabi, 1996.
Managed the operations of 5 Sony showrooms in Abu Dhabi and registered 25% growth in sales through effective merchandizing, motivating service engineers in promoting sales at service centres, maintaining outstanding stores ambience and motivating staff.
Was the ISO 9002 internal quality auditor, 1994 to 1996.
Successfully organized the Sony Festival, an event to promote Sony products for 3 years.
Participated actively in the development of the Administrative and HR Policies and Procedures Manual for the company.
HITECH DRILLING SERVICES INDIA LTD, Mumbai :
A JV between Tata Group and Schlumberger engaged in offshore drilling.
Now a part of Aban Offshore Ltd
Executive, Administration, Feb 1989 to Jun 1992.
Managed all administrative and HR matters. Was responsible for managing employee contract, attendance, leave records and medical reimbursement, training requirements of the company personnel, crew schedules, accidents on board, implementation of staff welfare and travel management for the company’s personnel/ guests.
Looked after liaison with ONGC and RBI to ensure all necessary statutory compliances.
Maintained sound relations with RBI officials to secure on time foreign exchange remittances.
Ensured evacuation of staff from the rigs in the event of medical emergencies within 24 hours.
Managed the planned training schedules of domestic and international staff in India, Singapore and France.
Ensured up to date documentation including work permits for all expatriate rig crew avoiding financial burdens like penalties.
STALLION TRAVEL SERVICES PVT LTD, Mumbai :
Director, Jan 1986 to Jan 1989.
Established the company along with 2 ex-colleagues from Cox and Kings, successfully obtaining IATA certification and launching operations.
Established policies and procedures for credit control, personnel management, finance and general administration.
Headed sales and marketing organizing market research, project evaluations, generating business and managing key accounts.
Was responsible for complying with all RBI regulations for foreign exchange transactions.
Other Work Experience :
Cox and Kings India Ltd, Mumbai, Management Trainee, Marketing, Nov 1984 to Dec 1985.
G A Pai and Co, Bangalore, Sales Executive, Jun 1979 to Jun 1981
Professional Qualifications :
Diploma in Travel Management, IATA, Geneva, 1988.
Education :
MBA, Marketing, Mangalore University, India, 1983.
BBM, Mysore University, India, 1979.
Personal Profile :
Languages : English, Hindi, Kannada, Tulu.
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