Educational Qualifications :
Bachelor of Science (Chemistry) from Mumbai University (India) March 2002.
Diploma in in-flight Management from India International Trade Centre I.I.T.C (India) February 2002.
Work Experience :
Matrix inn :
Business hotel
A upcoming 4 star property in Pune chakan.
From Feb2010 to till date
Position : Restaurant Manager
Responsibilities :
To maintain the budget of all the restaurants.
To set targets and goals for the up selling of all the food and beverage outlets.
To maintain the strength of all operating outlets.
To promote the restaurants by positive publicity.
To effectively maintain the cost of operations.
To handle bookings and queries of important clients.
To conduct trainings for the team members on a daily basis regarding service standards.
Star Cruises :
A leading cruise line in the Asia pacific region.
From August 2003 toOctober 2009
Position : Outlet Supervisor (Restaurant in Charge)
Responsibilities :
To check the misence and misenplace of the restaurant before operation.
To ensure the smooth operation of the restaurant.
To ensure proper service standard for the guests for their satisfaction.
To check the grooming of the team members before every meal operation.
To make a daily schedule for the team members.
To ensure that all team members act accordingly to the schedule.
To handle the day to day operations of the restaurant.
To ensure all team members report on time for work.
To carry out appraisals for the team members.
To familiarize all new team members with their job description.
To conduct trainings for the team members on a daily basis regarding service standards.
To train the team members on topics such as suggestive selling and up selling for increasing the outlet revenue.
To also train them on food and beverage basic services, breakages and proper chemical handling, basic beverage knowledge, handling Micros, hygiene & sanitation
To handle guests complaints and comments and directly report to Food & Beverage Manager
To handle staff complaints and disputes
To conduct daily briefings for the team members to keep them updated on the happening events and upcoming promotions
To do a monthly inventory for all the operating equipment
To prepare a daily sales and revenue report
To implement ideas to increase the revenue of the outlet
The Indian Hotels Company Ltd.
:
The Taj Mahal Hotel Mumbai (India)
From April 2002 to March 2003
Position : Waiter
Responsibilities :
Responsible for the set up of the restaurant and major functions.
Order taking and service to the guests.
Achievements :
Basic Food & Beverage Training.
Standard service Sequence procedure.
Trainings Undergone :
Basic Soft Skills, including topics such as Grooming, Guest Relations, Communication Skills, Service Skills, Revenue, Suggestive Selling and Up Selling.
Anti-Breakages & Proper Chemical Handling.
How to reduce breakages in the day to day operations and proper chemical handling for safe working practices.
Basic Restaurant Services, including topics such as Food & Beverage introduction, Basic Beverage Knowledge, Handling Micros, Hygiene & Sanitation.
Achievements :
Was awarded the best employee of the month for March 2005
Consistently commended by the management for exceeding guest expectations.
Consistent recipient of guest comments
Increase beverage sale by 20% in 3 months (June, July, August 2008) by pushing the beverage sale with a beverage seller in the outlet during operation time
Computer Knowledge :
Desktop Application User from KarRox Technologies Ltd. (India) July 1999.
‘C’, ‘C++’, and Java Programming from CMC Ltd. (India) July 2002.
Microsoft Word, Internet.
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