HOSPITALITY MANAGEMENT PROFESSIONAL :
Seeking challenging assignments across the Industry
PROFILE :
Competent, diligent & extremely efficient hospitality professional with over 7 years of rich experience in managing the entire gamut of operations and functions related to Hotel/ Restaurant Industry in national & international environment
Academically proficient with Diploma in Hotel Management and Catering Technology from NIPS School Of Hotel Management & Catering Technology, Kolkata, an ISO 9001 :2000 Certified Institution and also Recognized By AICTE, Ministry Of HRD Government Of India in the year 2003.
Along with six months Diploma on Travel and Tourism designed by IATA and UFTAA, Montreal, Canada. From Vista c Concord school of airlines and travel studies.
Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development, and team management
Wide exposure to a variety of clients from diverse backgrounds and recognition from past and previous employers for successful maintenance of international standards and utmost commitment to my work
An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.
KEY COMPETENCIES :
Hospitality- F & B - General Administration - Coordination Skills - Manpower Management - Resource Management - Facilities Management - Operations - Relationship Management - Vendor Management - Accounts Management
PROFESSIONAL EXPERIENCE :
Walmont Restaurant, Kolkata. October 2009–Till now :
Manager
Planning & conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzing cost effectiveness and competitor’s strategies and proceeding.
Responsible for daily operations of the club, maintaining the standards of the club, correcting order taking, maintaining a high service standard, taking an active part in the personnel training program.
Responsible for assuring the success of all the events, while maintaining a profitable operation and high quality products and service levels.
Share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Manage the inventory of the club.
Planning and enhancing the bar menu in line with the international standards.
Doing the Marketing to enhance the business
The Stadel, Kolkata February 2009 September 2009 :
Sr.F&B Executive
Instrumental in setting up the Room Service and restaurant while managing a team of 02 Room Service Ordertaker, 4 Captains, 13 Waiters and 03 Hostesses.
Planning and enhancing menus in line with the international standards.
Planning & conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzing cost effectiveness and competitor’s strategies and proceeding.
Responsible for maintaining cordial relations with large corporate clients to assure satisfactory service and speedy problem solving
Managing the team for better performance and efficiency while providing regular training sessions to the new incumbents in voice and accent as well as updating the existing ones.
Conducting Briefing and providing training sessions to the fresher on various processing. Responsible for assuring the success of all the events, while maintaining a profitable operation and high quality products and service levels
Share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high
The Park, Kolkata June 2007 January 2009 :
Captain
Supervise the handling, storage, and security of all catering service equipments.
Responsible for daily operations of the Service, maintaining cleanness of the club, correcting table settings, maintaining a high service standard, taking an active part in the personnel training program, ensuring that the cleaning schedule is followed by the personnel.
Responsible for assuring the success of all the events, while maintaining a profitable operation and high quality products and service levels.
Le Meridian, JAIPUR September 2003 – April 2007 :
Waiter Sept 2003 to Sept 2004 /Trainee Captain –Oct 2004 to Oct 2005/Captain Oct2005toApr 2007
Station holding, along with handling of cash and credit with batch closing for the same.
Well versed with MICROS.
Was responsible for all Operational Equipments, Engineering complaints and Bar Book of the restaurant.
Was responsible for control of breakage and tips distribution of the outlet.
In charge of the restaurant operation at night shifts.
Taking briefings and allocating duties for the shift.
Taking training classes for the newcomers.
WINDAMERE HOTEL, DARJEELING :
Undergone twenty four weeks of Industrial Training in all the major departments
EDUCATIONAL CREDENTIALS :
MADHAMICK in the year 1996 from Balichak B.H Institution ,Balichak, West Midnapore
HIGHER SECONDERY EXAMINATION in the year 1999, from Balichak B.H Institution ,Balichak, West Midnapore
EXTRA CURRICULAR ACTIVITIES :
Diploma in Hotel Management and Catering From NIPS School of Hotel Management in the year2003
Finished a six months Training Program on International Travel& tourism designed by IATA/UFTTA Canada Vista c Concord School of Airlines & Travel Studies
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