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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
Operations Team Leader Resume Sample, Experience : 4 years

    

Biodata

Name of the Candidate:Paul David
Name of the Post Applied:Operations Team Leader
Job related skills / software:Ensuring SLA is met with respect to the Revenue, Productivity & Quality, Processing Client requests, Complaints and Concerns on a priority basis. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training and corrective action plans.
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:4 years
State:Tamil Nadu
Gender:Male
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Computer Science
Email Id:pauldavidbenjamin AT gmail.com
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :

    

A core healthcare domain professional with 4.5 years of experience in US healthcare RCM, with last 1.4 years in successful Account Management Leadership role. Obtain a position within the Company where I can utilize my management skills and experience in Process Management, quality assurance and training.

** Ramp-up
** People Management
** Project Management & QA
** Mentoring & Training
** Transitions
** Goal Setting & Implementation

Experience  :
AGS Health, Hyderabad (June 2014 to October 2017)
Team Leader Operations – June 2016 to October 2017
Reporting to the Senior Manager Operations and handled 2 projects, team of 26 associates, and managing service delivery for Hospital and Physician billing clients.

Key Roles & Responsibilities :
** Ensuring SLA is met with respect to the Revenue, Productivity & Quality. Processing Client requests, Complaints and Concerns on a priority basis. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training and corrective action plans.
** Setting the production targets on a monthly/Quarterly basis and achieving them.

Accounts Receivable Executive – June 2014 to June 2016  :
** Analyze the outstanding accounts on the ATB (Aged Trial Balance) and identify transactions requiring follow-up with Insurance.
** Meticulous follow-up with the payer and complete post call action to resolve unpaid claims.
** Helping fellow associates in doubt clarifications and auditing.

Professional Experience :
Technosoft Global Solutions Chennai DLF (May 2013 to June 2014)
Voice Executive

Responsibilities :
** Follow up with the payer for obtaining status of claims through calls and websites.
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** Meticulous follow-up with the payer and complete post call action to resolve unpaid claims.
** Helping fellow associates in doubt clarifications and auditing.

Achievements & Training :
** Was awarded Rising Star for performing well, post RCM training.
** Underwent Training for OPS Coach and got certified as Process Coach with first place in my batch.
** Trained the new team on physician.
** Was awarded Star Performer twice during my tenure as AR Voice Executive and was recognized for attendance.
** Was awarded Extra Miler, Star Quality and Star Performer at the same quarter during my tenure.
** Helped in creating macros for performing process audit to identify and fix errors.
** Handled several sub process within the project successfully and have groomed team members into leaders.

Personal Details :
Father’s Name  : William James P
Date of Birth  : 15th January 1992
Gender  : Male
Nationality  : Indian
Marital Status  : Single
Languages Known  : English, Tamil & Telugu

Date  :
Place  :

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