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Technical Support Engineer Resume Sample, Experience : 2 years

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Name of the Candidate:[Private]
Name of the Post Applied:Technical Support Engineer
Job related skills / software:Maintain DHCP server, VPN and other remote connectivity support e.g. Citrix Met frame client, Configuring VLAN and Trunk between data ports, Remote administration using tools like Dame ware, Remote Desktop, VNC.
Category:IT / Computer2
Sub Category:IT Technical Support
Years of Experience:2 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.C.S. / BCS : Bachelor of Computer Science
Major / Specialization:Computer Science
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Total Exp : 2years.
Domain – Network and Technical Support (Level -2 Support Engineer)

To obtain a full time position as Network Engineer which best utilizes my testing skills and versatile experience.

Roles and Responsibilities :
I am working as a L2 Associate software Engineer, Handles L2 ticket have worked on ticketing tools like ccwin & BMC. Done troubleshooting and problem solving and provided support to Various Projects.

Present Employer :Persistent System Ltd: (1st Of March 2013 To Till Date)
Designation :L2 Associate Software Engineer.
Microsoft certified  : MC ID: 9402139

Major Works Handled In Persistent :-
Project Details :
Project Name :ORCHESTRO
Skills : Windows operating system, SQL, Data Warehouse, BI.
Handles all L2 related tickets.
Monitoring ETL process through KUI user interface.

Project Name : IBM PROVENTIA (ISHP) Site protector.
Skills :operating system Linux, windows, Networking.
Handles all L2 related tickets PMR understanding.

Previous Employer  :-
Comnet Solutions Pvt.ltd Pune (Duration :-From 22nd Feb 2012 – to 14th November 2012)
Designation :Technical Support Engineer.
Client : SYNTEL LTD. Pune.

Major Works Handled In Syntel :-
Client : SYNTEL LTD. Pune.
Handle all the L1 network related tickets.
Troubleshooting of different Projects connectivity issues and LAN failures, application connectivity issues.
Maintain DHCP server.
Maintain the DATA CENTER as per the different network segments for different project servers.
VPN and other remote connectivity support e.g. Citrix Met frame client
Configuring VLAN and Trunk between data ports.
Creation Configuration and Managing VLAN with Understanding L1 Issues.
Experienced in trouble shooting of all Systems and Project Software’s related issues within defined SLA.
Remote administration using tools like Dame ware, Remote Desktop, VNC.
Experience in installing Patches, Upgrades and Licensed Product & System Software.
Installation, Maintenance and configuration of Network Printers.
Support to Various ODC Projects.
Have worked with WINDOWS DEPLOYMENT SERVER for image deploying.

Previous employer :-
Worked as Network & System Support Engineer with following company :-
Bharat IT services LTD.

with the client of Defence PCDAO Pune as a Desktop support Engineer( Duration
:-From 04th Oct 2011 to 13th Feb 2012)
Protocols and Standards

hardware skills :-
Windows-7, Windows XP, Win2K8 Server installation and configuration.

Additional Qualification & IT skills :-
I have done Microsoft certification MCITP. Completed 6 months Training from HCL CDC & done CCNA Cisco certified network associate training & Linux training.

IT skills :
Networking (N+) :
Basic Networking, Network Troubleshooting,
Installation & configuration of LAN
Types of NetworksLAN,MAN,WAN
Knowledge of Switches, Bridges, Routers, Hubs, Repeaters, Gateways
OSI Model
IP Addressing
Remote desktop
Routing protocol
Switching, Virtual LANs
Access Control List (ACL)
Wireless network
Sound knowledge of MCITP
Active Directory
Knowledge of SQL queries and Linux commands.

Educational Qualifications :
1. BCS from Raisoni College of engineering and technology under Nagpur University (RTMNU) May-2011
2. 12th Maharashtra State Board, Nagpur Division, with an aggregate of 52.83% Feb-2008
3. 10th, Maharashtra State Board, Nagpur Division, with an aggregate of 56.53% March-200

Personal Details :-
Languages Known  : English, Hindi, Marathi.
Nationality  : Indian

Hobbies :
Listening music
Karate(district level)
Internet surfing.

Strength :
Hard Working
Honesty, Responsible and Sincerity
Versatile nature

Declaration :
Would be able to provide the total customer satisfaction and fulfill the delight need to the customer. Proficient well prepared and comfortable for high-end pressure to deliver. Able to come up to the deadlines and achieve the targets assigned. This is to confirm that the entire piece, parcels and part of information is true to the best of my knowledge.

Place : Pune


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