Career Objective :
Intend to build career with leading corporation with committed and dedicated people that will help me to realize and explore my potential and provide me a platform to deliver my best to add value to the Organizational growth, achieve position and high goals.Organization & Duration :Organization : - Hongkong Restaurant
Duration from 2000 till 23rd of feb 2009Organization : - Hsbc global resourcing
Duration from 26th of feb 2009 till dateCurrent profile :
Working with Hsbc global resourcing as an customer care executive. Specially dealing with U.k customers having problems over visa & master card transactions.Job responsibilities relates to showing the ownership to solve their problems & make a customer satisfied & happy. Need to check their bank account details and suggest them the best available options. Chase them for sending the documents in time as process relates to Chargebacks which is time critical and may result to business loss if documents received after timescale. To tally the back end records relating to daily faxes received from merchants & to take them into action with the relevant department. Taking escalated calls. Ensuring that the daily SLA’s are met.Professional Experience Summary :
Worked as an Accountant in Hotel Industry for the last ten years. Sponsored links :
Looking particularly after petty cash, banking operations, purchase of raw materials and having knowledge of Sales Tax, Central Excise, Road Permit, Bank Reconciliation and Stock Statements.
Knowledge to run a full fledged Restaurant and take the overall responsibilities such as purchase, banking transactions, customer satisfaction, interaction with Guests in front office and ability to tackle and manage overall situation as a Manager.
Worked as a cashier on part time basis in Take Away Food Business for five years.
Good communication customer Lisoning and analytical skills.
At present working with HSBC as a customer relation executive(cse)Professional Qualification :
One year Diploma in Hotel Management from Regional Institute, Jamshedpur.
Pursuing Post Graduate Diploma in Business Administration (Customer Relation) from Symbiosis Centre, Pune.
Preliminary Computer Application Course from Patch Institute.Educational Qualification :
Graduation with Honors in Accounts Group from Ranchi University, Ranchi.
Intermediate in Commerce from Jamshedpur, Karim city college, Bihar Intermediate educational Council Patna through Ranchi University.
Matriculation from BPM High School Jamshedpur.Sports & Hobbies :
Interested in football, cricket, and badminton.
Listening music, traveling & reading books.Date :Place :
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