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Back Office Executive Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:Back Office Executive
Job related skills / software:MIS, Payout Operations, Handling Queries logged in Insurance Customize package SPAARC solving within defined TAT.
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:6 years
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


E-mail  : bhairi.anil246 AT gmail.com
Mobile No  : 9975490864

It is my desire to work with a company that can help me grow professionally as well as on the personal front, along with the growth of the company. I wish to work in a competitive environment that gives me new challenges to overcome and new frontiers to explore.

Working with Maersk Global Service Centre as an Officer since 19th December 2011 to till date.
Designation : Associate
Job Profile :
Preparation of quotation as per the request received by salesperson or customer.
Follow up with salesperson in case of queries in the request.

Worked with Tech Process Solution Private LTD as a Back Office Executive since 09th JUNE 08 to 16th December 2011.
Designation : Officer
Job Profile :
Processing of the excess amount which has been paid by the customer or collected from ECS, Credit Card during the premium due date.
Handling policy pension payouts (Retail Annuity Process) to the customer and managing processing of payouts / refund in given TAT. i.e., for Annuities.
Processing complaints, queries & request related calls logged in SPAARC by various branches & call centers for the refund of excess money of the customers.
Handling Queries logged in Insurance Customize package SPAARC solving within defined TAT.
Co-ordinate & follow-ups with the clients, branches & call center for the clarification of the queries.
Preparing & maintaining Daily MIS for Turn around Time (TAT) for the response time of several functions with regards to resolution of the Queries & Complaints and Requests.

I am working on AS-400 (Life Asia), SPAARC, Omni Docs, Cordys, Dynasty, DMS & Micro soft Outlook.
Also supervise the team for 6 months.

Worked through Sohum Business Process Outsourcing Pvt.
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for Birla Sunlife Insurance Co. as a Back Office Executive since 08th Dec 06 to 07th June 08.
Designation : Office Executive
Job Profile :
Tracking the E-mails and Snail mails received at Policy Administration from the Clients, Branches, Call Center and various-department within the specified Turnaround Time for its timely resolution.
Also, extraction of various data from the available resources for activities like Switch/Allocation of premium & Mode change, Loan repayment, OR Cancellation, Cheque Dishonor Cases to ensure proper tracking of the same.
Maintaining and Preparing Daily MIS for Turnaround Time (TAT) for the response time of several functions with regards to resolution of the Queries & Complaints and requests.
I have been working on Talisma Application, Ingenium, and Microsoft Access & Lotus Note.

Qualification Year of Passing Percentage Institution University Class
T.Y.B Com March 0649.00%B N N College Mumbai University Second class
H.S.C February 0353.33% B N N College Maharastra State Board Second class
S.S.C March 0140.93% N E Ss English Medium High School Maharastra State Board Pass Class

Basic in computer application (Excel, Word and PowerPoint). Certified in Tally Accounts Software.
Certified in WEB DESIGNING (Adobe Photoshop, Adobe Illustrator, Micro-media Flash & Micro-media Dream weaver)

Represented Bhiwandi under 16 cricket Team.

Listening to music, playing games on computer & Playing Cricket.

Name  : Anil Satyanarayan Bhairi
Date of Birth  : May 4th, 1986
Current Address  : 246, Telipada, Geeta Compound, Vemul Bldg 1st Floor, Padmanagar, Bhiwandi (THANE)
Mobile No  : 9975490864
Marital Status  : Single
Languages Known  : English, Hindi, Marathi and Teluguc


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