Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Customer Relationship Manager |
| Job related skills / software | : | Dealing with Customer, who has some issue regarding service,interacting with customer, Build relation with customer, PSF tacking |
| Category | : | Sales, Marketing |
| Sub Category | : | Customer Relationship Manager |
| Years of Experience | : | 10 years |
| State | : | Jharkhand |
| Gender | : | Female |
| Salary Expected per Month(Rs) | : | 20,000 to 25,000 |
| Highest Qualification attained | : | Diploma |
| Major / Specialization | : | Computer Application |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Monalisha Bankira
Husband Name :Mr.Vishal Bankira
Date of Birth :13-10-1984
Nationality :Indian
Marital Status :Married
Languages Known :English&Hindi
E–Mail Address : monalisha0137 AT gmail.com
Career Objective :
Seeking a challenging and progressive opportunity using my strengths,professional skills and creative thinking to gain further exposure,strengths and experience. Build relation with customers to be very courteous and then resolving complains of the customers.Maintaining the best reputation of the Customer Field. A very good career record as individual by extra ordinary efforts and convincing capabilities.
Academic Record :
Intermediate :
2013 :I.A from JAC with 2nd division.
Professional Degree :
Completed Diploma in DCA from STAIRLITE INSTUTE.
Computer Proficiency :
Knowledge Of Computer(MS Excel, MS Word,and MS PowerPoint),Internet package.
Knowledge of Software Recommended By :
** TATAMotors :-CRM-DMSSOFTWARE
** TATAMOTORSBUSINESSINTELLIGENCE
** TATAMOTORSADVISORYANDINSURANCEBROKERING
Work Experience :
** NowworkingwithM/s.S.S.MOTOGEN PVT LTD from JUNE 2017 As a Customer Relationship Manager.
** IhadworkwithM/s.MetroMotors(TATAMOTORS)From 11th April 2016 to January 2017.As a Customer Relationship Manager.
** I had work with M/s ASL Motors Pvt.Ltd(TATAMOTORS).Since 11th April 2010 to March 2016.As a Customer Relationship Officer.Dealing with Customer, who has some issue regarding service,interacting with customer,Build relation with customer,PSF tacking,Complain closing whether it is Tata Motors or Siebel CRMDMS,Service Reminder as well as Lost Customer Tracking,increasing the ratio of Customer Service Index Ratio & Work in PDQCTC pattern.
Achievement :
** 1st Runner-up in East Zone Level Examination attended for Skill Next at KOLKATA organised by M/S TATA MOTORS.
** Level-1 Certificate Completion of CRM Post by M/S TATA MOTORS.
** Regional Level Examination attended for Service Champ at KOLKATTA Organized by M/s TATA Motors.
** Area Level Examination attended for Service Champ at Ranchi Organized by M/s TATA Motors.
Training :
** CRM training session at Jamshedpur,Organized by M/s TATA Motors.
** Product Knowledge & S.O.P.
of TATA Motors at Regional Training centre Kolkata.Organized by M/s TATA Motors.
** I Had a Training of“DELIGHT EVERY CUSTOMER”at RANCHI.Organized by M/s TATA Motors.
** Product Knowledge of TATA Motors at Regional Training centre Kolkata. Organized by M/s TATA Motors.
** World Class Session Training of TATA Motors at Regional Training centre Kolkata.Organized by M/s TATA Motors.
Place :
Date :
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