Objective :
To secure a challenging position where I can effectively contribute my skills as a professional, possessing competent technical Skills.
Professional Experience :
1. Tech Support Engineer :
INFINITE Computer Solution India LTD (From 19-042010)
Achieve individual metrics aligned with the team and floor expectations
Meet the conversion target for the individual.
While the sale conversion is primary metric customer satisfaction holds the same priority which is to be maintained with sensitivity.
Maintain high usage of Remote program tools like Logmein rescue, NTR, Bomgar.
Technical support engineer for Desktop.
Worked as Escalation Engineer.(AVAST)
2. Technical Support Engineer :
HCL INFOSYSTEMS. (6 Months)
Managing and providing technical support for corporate clients.
Managing and providing IT support to the Customer (JCE, Mysore) by weekly visit.
Installing, configuring and troubleshooting of general & application software.
Remote Technical Support to the domain clients through telephone and on site visit to resolve the problems.
Troubleshooting Email and Internet related issues.
Trouble shooting Outlook Express & MS Outlook issues.
Trouble shooting Dot matrix and laser jet Printer related issues.
Supporting for all types of Hardware Software & Virus related issues.
Generating daily reports.
Academic Qualification :
1.
Diploma Engineering (E & C) in Srimath polytechnic, Mysore 06, Karnataka
Skills :
Proficiency :
Operating System WIN XP, WIN VISTA,WINDOWS SEVEN, WIN SERVER-03
Hardware & Networking
Windows server -03, Trouble shooting of different bank software like Iflex, Finacal.
Skilled In trouble shooting and installation of printers both as installation and servicing.
My Strength :
Comprehensive problem solving abilities, excellent communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator.
Extracurricular Activities :
Organized inter collegiate CARROM TOURNAMENT for the first time in my college.
Organized many quiz programs.
Represented Hassan district in the state level ball badminton competition.
Hobbies :
Surfing internet, playing Carrom, Listening to classical music, playing ball badminton
Declaration :
The above mentioned facts are true and correct to the best of my knowledge and belief.
Date :
Place ;