Senior level positions in Head of HR & Admin, Quality ServiceNABH / JCI -MR (Management Representative) with a hospital of high reputeProfessional Synopsis :
THROUGH KNOWLEDGE of Quality Assurance – Over 20 years experience in Management Systems Implementation, Training and Auditing as well as in HR/IR.
An astute performer with nearly 12 years of experience in Healthcare, International Business, General Administration and HR and over 8 years as Management Systems Implementation Consultant including NABH/JCI.
Key member of the Top Management team with responsibility for Policy Formulation, Consulting to Managements, Organizational Changes & Developments, Drafting Management System & Admin Procedures, Manpower Planning & Recruitment, Labour law & Industrial Relation, Welfare, Health & Safety, Ergonomics, Grievance Redressal, On-the-Job & Assertiveness Training, Performance Appraisal, Employee Counseling & Motivation.
Number of HR Policy & Procedures manual made41
Number of Standing Orders drafted and approved – 21
Presently a freelance consultant, have been implementing, QMS in line with ISO9001 :2008 standard requirements and NABH at
Meenakshi Mission Hospital & Research Center, Madurai
Ranjini Eye Hospital, Cochin
Dr. Shah Eye Hospital, Kalyan,
Silverline hospital, Cochin
Aditya Eye Care, CochinExperience Summary :Healthcare HR Perspective :
Scouting and interacting with personnel in healthcare, leading innovative doctors, surgeons, pediatricians, gynecologists, obstetricians, radiologists, general physicians, oncologists, physiotherapist, psychiatrist, Para medical professionals, Technicians and Nursing staffs, etc with various educational attainment, disciplines/ specializations, certifications and experiences
Management in implementing HR processes that includes, staffs recruitment Pre & Post Recruitment, Induction & Orientation, Deployment, Employee Database Management & HRIS, Training & Development, Career & Succession Planning, Compensation & Benefits Administration, Performance Management and Motivation, Employee Engagement, Grievances redressal and Retention Management, Health & Safety, Statutory & Legal Compliances, and General Administration.General Administration :
Hospital administration planning, Providing support in terms of organizing for General and Board Meetings, HK, Gardening, Security, Logistics and other Annual Maintenance Contracts, Establish and maintain PR with Statutory bodies like ESI, EPF, Board of Apprentice, Municipality Corporation, Sanitary Department, Telephone Department, Public Welfare Department, Pollution Control Board, Electricity Department and Institutions & Colleges, Statutory Certifying Authorities such as Fire & Safety, Lifts, Cranes and Hoists, etc., Transport, Courier, Printing & Stationary, Pantry & Canteen, Water Suppliers, Facility Management, etc.Quality Service Perspective : (ISO9001, NABH / JCI)
Extensive background in Hospital Quality Management System affairs, established professional in hospital design, Hospital Quality management, Infection control and safety in the hospital and medical laboratory. Strategic planning, growth and development of the organization. Work with healthcare organizations to achieve their goals of providing quality clinical care and services in safe, efficient and well-managed facilities.
Training of the internal manpower to make them enable to meet the expectations; Profound ability to facilitate and document the creation of new procedures and processes & Implementation of NABH / Hospital Management Systems, Internal Audit, Safety & emergency preparedness, Compliance issues, Healthcare skills & knowledge, Communication skills, Management skills & knowledge, Technical or skill related knowledge, Occupational health & workplace safety procedures, Structured on-the-job training.
Heath Care HR, act as a key member of the Core Leadership Team and provide strategic and operational influence in every aspect of the business, such as sound knowledge of the regulative and statutory requirements relating to hospitals and compliance, manpower planning, staffing, pay role management, supporting for smooth running of entire departments, etc, thereby hospitals to achieve Heath Care criteria for performance excellence.
Protocols Implementation, Core & Supportive Processes re-structuring, includes creating awareness, preparation of manual, developing systems in line with requirements of Access, Assessment and continuity of Care (AAC), Patient Rights and Education (PRE), Care of Patient (COP), Management of Medication (MOM), Hospital Infection control (HIC), Continuous Quality Improvement (CIQ), Responsibility of Management (ROM), Facility Management and Safety (FMS), Human Resource Management (HRM) , Information Management System (IMS).Professional ExperienceCurrent Designation : Freelance Lead consultant, Jan 2009 – Till date
Sr. Sponsored links :
ManagerHRD – Meenakshi Mission Hospital & Research Center, Madurai
– 23rd May 2008 to 10th Jan.2009
Freelance consultant Years 2005 to March, 2008
General Manager Primo Fashion, Tirupur-20th Feb 2001 to 1st May 2005
Export Manager – Cottony Fashions, Tirupur10th March 1997 to 5th Feb 2001
Managing Partner Freeze Engineers, Erode-.April 1988 to Jan 1996
Sales EngineerKay International, HQ : Chennai. 15th July 1985 to 4th Dec 1987.
Medical Representative—BPRL & Juggat Pharma, Bangalore. 10th May1983 to 4th July 1985
Admin Executive14.04.1980 to 16.05.1983Siva Engineering Works, Nellikkuppam.Education & Certifications :
MBA (HR) Master of Business Administration –Distance learning IPMS, Bombay – 2003
MS (Counseling & Psychotherapy) Master of Science –Distance learning-IPMS, Bombay2004
B. Sc (Bachelor of Science) – Physics (Regular) Madurai Kamaraj UniversityJune 1986Additional : (NRBPT approved Lead Auditor Certificates)ISO 9001 :2000 NRBPT approved Lead auditor Cert # ZTI/LAQ/007/1 – NRBPT LQ5 107ISO 9001 : 2008 Transition training course on Cert # QMS 03– C 0902-0068 dt 29th Jan09.ISO 14001 :2004 NRBPT approved Lead Auditor-Cert #ZKM/LAE/014/01–NRBPT LE5 103
SA 8000 -Lead auditor RINA Cert # 095/ 2005 dt 09/06/2005OHSAS 18001 : NRBPT Certified OHSMS Auditor training Course
AS9100RABQSA Lead Auditor Course Cert # 11309079 International course No. AS 658
Master-class for Directors leading to Certified Corporate Directorship – Institute of Directors, World Council for Corporate Governance.
NABH implementation training from Zandig, BangaloreComputer Skills :
MS Office (Word, Excel, PowerPoint, Access, Outlook)Date :Place :
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