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Desktop Support Engineer Resume Sample, Experience : 5 years



Name of the Candidate:[Private]
Name of the Post Applied:Desktop Support Engineer
Job related skills / software:IT Hardware& Networking, Managing and Installation, Configuring & Ensure Anti-Virus Updating on all AV Servers and Client machines in HDFCSL PAN India Network. Daily Check of Client Machines Anti Virus Report & PAN INDIA Domain Adding Activity
Category:IT / Computer
Sub Category:Desktop Support Engineer
Years of Experience:5 years
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:M.A. / MA : Master of Arts
Major / Specialization:Sociology
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


To obtain highly challenging position in IT & to work with team in the Company /Organization that provides excellent IT experience, this enables me to apply my skills & increases my knowledge to achieve company/ Organization objectives.

Total IT experience  : 5 Yrs and 8 Months (System & N/W Administration, Desktop & Laptop Support, Lotus Notes 8.5.3 /Administration, IT Assets and Vendor Management,

Since 01Feb 2013 to 19-Oct-2018 (5 Yrs and 8 Months ) to Working withImpact Info tech Pvt LTD franchisees Wipro Info-tech Ltd – for Project Site HDFC Standard Life Insurance Limited (Regional Office – Hyderabad) as Engineer – Business Systems & Technology.(Desktop Support L1)

** PG M.A Sociology (Master of Arts) with 2nd Class fromGovt PG College Kakathiya University, Godavarikhnai (Telangana)
** Degree (Bachelor of Arts) with2st Class fromGovt Degree College, Kakathiya University. Godavarikhnai (Telangana)
** Intermediatewith 2st Class from Govt Junior College of Commerce, Board Of intermediate Godavarikhnai (Telangana)
** Board of Seconder Educationwith 2st Class from (SCCl) Singareni High School Godavarikhani (Telangana)

Hardware & NetworkingComputer Course - Secured Grade “A” Jet King InstituteTraining, in Hyderabad

OS & Server Administration  : Windowxp Professional ,Window 2007, Windows 10,& Managing & Troubleshooting of Windows 2003/2007 Server
MS Office Suite  : MS Office 2003 /2007, XP, MS Outlook express,
Networking  : Network Admin Activity & troubleshooting skills, TCP/IP, Windows NT, LAN. Connectivity
Mailing System  : Lotus Notes Client 8.5.3, Lotus offline Configuration
Desktop & Laptop Support  : Desktop/Laptop On-site & Remote Support & troubleshooting, Customer Installation Updating of Antivirus (MacAfee, Symantec Endpoint Protection 14.0 etc.)
Other  : IT Assets and Vendor Management

** COMPANY Impact info tech Franchise WIPRO INFOTECH LTD. - Hyderabad
** DESIGNATION Working as Engineer (Desktop Support L1) in Managed IT Division at Hyderabad Regional Office for the Reputed Client & Project Site HDFC Standard Life Insurance co. Ltd. (Hyderabad Regional office)
** DURATION since Feb – 2013 To Oct-19-2018.

Job Responsibility :
** Desktop and Laptop Management (Onsite and Remote support)
** Responsible for Manage IT Infrastructure and Provide IT support & Services (350 Pc + 110 Laptops) to HDFC Standard Life Insurance at Regional Office – Hyderabad as well as Provide Remote Desktop/Laptop IT support & HDFCSL Intranet applications for all 18 HDFCSL branches Employees (Telangana )
** L1 support for User / clients Specifice Applications Management (Like Wonders, Life Asia, and Intranet Greengage, Lotus I-notes & Lotus Client etc.
in Insurance sector and Resolving Query and Problems within TAT.
** Managing & Team lead for 6 Wipro On call Partner Engineers for Remotely 18 Branches of HDFCSL in Telangana region

Server Administration :
Managing and Installation, Configuring & Ensure Anti-Virus Updating on all AV Servers and Client machines in HDFCSL PAN India Network. Daily Check of Client Machines Anti Virus Report & PAN INDIA Domain Adding Activity

Lotus I notes & client Mailing system :
** Hands on Experience on Various Mail Clients Side like Lotus I-notes, Lotus Clients 8.5.3, Lotus Offline Mail Access.
** Administration & Maintaining, Configuration and Troubleshooting of Creating archives, Polices, managing replica.
** Working With LANDesk Centralized Management Suite for giving Remote Support to Clients and for Applying patches for Symantec Antivirus Updating and Windows Updating

IT Assets and Vendor Management :
** Co-coordination with the Vendor to install/Repaired the latest Equipments for H/W, S/W and Other peripherals (Like Printer, Scanner, Laptop etc.)and co-ordinate with HO Central Team.
** Maintaining IT Asset Database and Update the system to track the Installation / Movements and addition of IT Assets (Desktop, Laptop, Printer etc.) for HDFCSL. Sharing with HO Central Team.
** Maintenance and Hardware support for Peripherals like IP Multi functional HP Printers, Scanners and Network Devices
** New HDFCSL Branch Roll-out (IT Setup)

Personal Profile :
Full Name  : Kotagiri Raju
Date of Birth  : 16th Aug 1988
Marital Status  : UN - Married
Nationality  : Indian
Linguistic Ability  : English, Hindi, Telugu
Strengths Positive Attitude, Leadership, Team Spirit, Excellent Problem Solving and Communication Skills.
Desired Job type/Employment  : Permanent & Full time
Leisure time Pursuits  : Watching Cricket, Internet Surfing.

Declaration :
I consider myself familiar with Information Technology Aspects. I am also confident of my ability to work in a team. I shall not disappoint you is for sure. I hereby declare that the information furnished above is true to the best of my knowledge. Looking forward your response,

Date  :
Place  :


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