Self directed and enthusiastic personality with passionate commitment towards organisational development. Seeking an opportunity to prove myself to be an additional asset to your organisation, utilizing my technical and professional expertise.Personal Details :
Nationality -IndianAcademic Details :
Qualification Name & City of School/College/Institution Year of Passing Class & Percentage
Matriculation (10th Std.) Doon Public School, Bhaniyawala, Dehradun. 2007 70%
(12th Std.) Doon Public School, Bhaniyawala, Dehradun. 2009 55%
BSc. In Hospitality & Hotel Administration,
IGNOU Institute of Hotel Management Catering Technology & Applied Nutrition, Chennai 2012 70%Industrial Training :
Name of the Organisation & Location Department Period
Aamby Valley City, Lonavla, Pune. All Department 13 Week (21st June19th Sep. 2011)Extra Curricular Activities :
1. Regularly participated in various sports and cultural events.
2. Basic knowledge of Computer.Technical Skills :
Well versed with the usage of Opera software and emails. Work Experience:
Working with ITC Grand Chola, The Luxury Collection hotel, Chennai as Front Office Associate since June’12 till Sponsored links :
Acting team leader in the absence of the head of the section.
Operating the hotel Front desk within Hotel guidelines to provide the highest standard of courteous service.
Train the fresher’s and industrial trainees and develop Management trainees and Associates.
Preparing reports as required, Perform house counts and review daily arrivals, identify potential problems with rooms activity and take appropriate action.
Take personal responsibility for correcting customer service problems.
Supervise guest satisfaction processes and respond to guest concerns & inquiries.
Co-ordinate with various departments to handle all guest requests and complaints and establish preventive actions from future recurrence.
Monitoring housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention.Language Knowledge :
Languages Read Write Speak
English Yes Yes Yes
Hindi Yes Yes YesStrengths :
Strong will power, self-motivation, quick grasping abilities and creative approach.
Leadership quality.Hobbies :
Swimming, playing football and cricket, listening to music.Declaration :
I hereby declare that the above information are true and correct to the best of my knowledge and belief.Date :
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