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BPO Call Center, Back Office >> Non Voice Executive 
MIS Team Lead Resume Sample, Experience : 8 years

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Name of the Candidate:[Private]
Name of the Post Applied:MIS Team Lead
Job related skills / software:Preparing Daily MIS Analysis and Report Generation, Maintaining and compiling daily / weekly/ monthly primary, secondary and closing sales data of the region.
Category:BPO Call Center, Back Office
Sub Category:Non Voice Executive
Years of Experience:8 years
Salary Expected per Month(Rs):60,000 to 70,000
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Computer Science
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :


Email ID : - Sree.jpnce AT gmail.com

To work in a challenging environment where I can take part in the growth of the organization by applying my abilities to the best and where there is room for upgrading skills and knowledge.

** B.Tech Computers from JNTU Hyderabad Jaya Prakash Narayana College of Engineer- Mahabubnagar.
** Intermediate from Vikas Jr College – Mahabubnagar.
** SSC from CJV High School – Mahabubnagar.

** Working as SME-2 (TTL) with Cognizant working Apple Project Client location from 14th May2018 to till date.
** Working as Sr. MIS Analyst with Tech Mahindra from June 20th2013 to 11th May’2018.
** Worked as MIS executive with MAGUS Customer Dialog Pvt Ltd from May’1st 2012 to June 06th2013.
** Worked as MIS Executive for Marketing & sales at Vodafone LTD from Jan 2nd2012 to May 14th2012.
** Worked as a MIS Executive with Indus Towers Hyderabad Feb 1st2010 to Sep 20th2011.

** Reporting (MIS) & Automation
** Experience on providing reporting services for Incident Management,
** Service Request Management and Problem Management.
** Revenue Reports
** Attending the client calls for new requirement.
** Preparing daily wise week wise, and month wise reports.
** Day wise reports for Voice Process  :-( Daily Dashboard, Service Level, AHT, Abounded, Shrinkage, Associate Performance, Late Login Report, Productivity, Occupancy, Login Hours reports…etc.), Service Desk Process: - (C SAT, AHT, ASA, Resolution%, Response%, Service Level, etc.).
** Coordinating with various team for all related requirement reports.
** Creating new templates for week wise Monthly wise.
** Daily Synch up with Clients and understand their requirements.
** Preparing MOM, WOW and Action Items...etc.
** Preparing PPT for KPI’s target
** Preparing dashboards with graph’s (day wise, week wise, monthly wise)
** Preparing PPT for weekly deck to client review
** Handling team (5 members)
** Preparing Daily Wise Intraday report, new requirement for client end
** Setup Specialist (Reporting & Automation Vertical)
** Forecasting and Scheduling

Operating Systems : Windows XP, Windows 7
Tools & Technologies : M.S OFFICE (EXCEL, ACCESS, WORD AND POWER POINT), Tableau.
Using Applications Tools for reports Preparing : Avaya, Citrix, Service Now, Cisco historical.

Voice Process :
** Domestic Process AIRTEL, DPDHL (Inbound & Outbound)
** Vodafone (Sales & Marketing)
** Mapping projects

Service Deck Process :
International Process (AMAT, Solenis, Ahlstrom, Nestle, BASF, UBS, Shelter point, CISCO).

SIX Sigma Training for Yellow Belt : - Defining the KPI on which the project is being done
Attitude of Excellence : - Team building - forming, storming, norming & performing
Trained MS office (Excel, Power Point, Word)

** Selected 2 times MIS BRAVO in MIS team
** Selected MIS PAT On Back

** Got best employee award for 3 times in 2013, 2015 & 2017.
** Stick up at 100% on all metrics for entire 5 years.
** Received appreciation mails from onshore for completion of work (on priority) in time as per business requirement


** Scheduling the associates as per the requirement on the floor as per the projection of the call flow.
** Preparing MIS reports & other statements with a view to apprise management of Process operations.
** Revenue leakage reports
** Providing the Agent wise performance for the associates incentives

** Mapping client’s requirements; assisting in developing various templates as per the requirement.
** Identifying improvement areas and highlighting to the Operations team for the improvement of the process.
** Analyse business information to identify process improvements for increasing business efficiency and effectiveness.

** Responsible for all the reports, which are daily necessary for the client for the review.
** Ensuring continuous interaction with the client for the requirements of the reports and generating the required reports with 100% accuracy
** Currently working with Tech Mahindra for (Voice Process and Service Desk Process) - Hyderabad tech-mahindra-logo

** Responsible for setting up of the Reporting (MIS) & Automation Vertical.
** Handling all Operations for recurring process.
** Preparing the Seat Utilization reports, Head Count reports
** Customized Templates & Reports for various projects
** Optimized existing automated builders
** Worked on Business Objects for data
** Presenting the Month performance of the process to Client
** Updated the Daily/ Weekly/ Monthly reports and sent the same to the Clients within the prescribed deadlines.
** Ensured that the set processes are adhered and handled/ reported any exceptions.
** Took care of real time exceptions like high absenteeism, etc.

Handled Alert system to sent necessary alerts to the management team
** Recognizes trends and forms conclusions
** Using Tableau preparing the graphically charts for Weekly wise, Month Wise and Quarterly Wise to client.
** Designed and automated all the Key Management Reports like Management Dashboard, SL Dashboards, Head Count Reports, Quality Dashboards, Intraday Interval Wise reports, Agent Scorecards & adherence reports
** Automated Graphs with browsing Capabilities, Automated service Level Projections with Graphic Simulation Facilities, Automated Excel Mailing system, Automated PBC Graph Generation for GDF Dashboard, Automated Updates. Data Export for desired range
** Preparing the Templates for the analysis and presenting to the client and the operations on the daily metrics
** Working with Citrix application, preparing daily, weekly, monthly reports through Service Now, Cisco historical application.
** Preparing
** Plan and organize the day-to-day client reports and further analysis, which is required on the data.
** Analyzing MIS & other statements with a view to upgrade the Floor.
** Being Part of Reviews with Clients and Internal Management.
** Real-time mgmt.
** Creating the Dash Boards weekly wise monthly wise.
** Through Dashboards creating the Graphs in Power Point
** Calculate the Utilization through process wise
** Coordinating with MIS for required the data
** Scheduling the roaster through process wise
** No delay reports
** Knowledge of Pivot Table, Chart, Text column & Lookups, Logical functions, V&H Lookup functions, IF Statements, statement, Date Formula, Index, Match, Function, Data Validation…etc.

17th May’2012 to 18th June’2013 worked as a MIS Executive in Magus Voice Process (Airtel) :- Hyderabad
** Presenting the Monthly billing of the process to the Clint.
** Presenting the Forecasting Billing and Utilization.
** Handling Role & Career Management reports as per the management needs.
** Involved in preparation of various reports like daily & weekly status reports, Non Billing Report, Global Headcount Utilization reports, Global DSR various region allocation reports.
** Providing various Monthly status reports other ad hoc requests for the senior management.
** Co-ordination with Team Lead has and AM s for procurement, clarification of Resource Requests.
** Automated templates and reports without macros using Excel formulas
** Generate, maintain, analyze & present daily/ weekly/ monthly and Client Service reports.
** Design reporting formats to provide accurate information in a clear and concise manner.
** Produce and support existing reports and processes.
** Review the history of current reporting for better time utilization, consistency and accuracy.
** Monitor implementation of MIS processes and evaluate their effectiveness.
** Analysis of raw data to identify new performance metrics.
** Understand requirements, design formats, deploy formats, follow up with Business Development Team, Client Services Department and Quality team and validate data.
** Maintain all details of service agreements with clients.
** Preparing Workflow MIS reports and forecasting workforce availability based on data collected and trend analysis.
** Reporting to Top Management, design and implement reports as required by
** Management information needs.
** Mapping of Data to provide trend analysis and make notes regarding consistency in performance and information collected.
** Reporting to top management, design and implement reports as required by management information needs.
** Good hands on with excel tools like V Look Up, H Look Up, Pivot Table, If Conditions...Etc.
** Responsibility for preparation maintenance of the MIS reports on daily, weekly, monthly reports.

2nd Jan 2012 to 14th May2012 (Contract Base) as a MIS Executive in Vodafone LTD- Hyderabad :
** Preparing Daily MIS Analysis and Report Generation.
** Maintaining and compiling daily / weekly/ monthly primary, secondary and closing sales data of the region.
** Preparation of various sales and market analysis report as requirement Zonal Managers and Area Managers.
** Preparation of Trade Claims, and process for approval.
** Generate Area wise customer wise Sale report and compare with previous Year on daily basis.
** Prepare monthly reports and track performance for All the TSOs
** Prepare Sub category , Category wise analysis reports to maintain data
** Prepare Stock and Sales Statement on every month for Secondary

Name  : Kadagatla Srikanth
Fathers Name  : Kadagatla Ramachandraiah
Date of Birth  : 30 January 1987
Marital status  : Married.
Languages  : English, Telugu and Hindi



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