Career Objective :
To excel in the professional arena of management by incubating the expertise in terms of knowledge and skill acquired by the studies for the betterment of the society as well as for the professional laid down goals.Work Experience :
Working with Idea Cellular Ltd. as Customer Care Executive at Muskan Communication , Saharanpur from Nov 2007 to Till date.Work Profile :Idea Customer Care :
Handling all backhand affairs as well as to deal with the customer at front desk.
Generate prospects for the New Sales for the Data Card and Services.
Daily Sharing of report to Zonal Lead.Date wise walk in are maintained in Hard & Soft file Prospects are shared with Zonal Lead.Training attended :
Beyond Customer Expectation Service Excellence
I-Care and ISMS, Eureka ( Idea Software )
Customer Relationship Management (Customer first)
Training Based on 3G and IDEA TV.Academic Qualification :
10th from U.P Board in year 2000.
12th from U.P Board in Comm. Sponsored links :
Stream in year 2002.
Graduation from CCS University in Comm. Stream in year 2005.
Post Graduation from CCS university in Comm. Stream in 2007
L.L.B from CCS University in 2009
M.B.A from U.T.UComputer Literacy :
Having good knowledge of MS Office & WINDOWS.Strength :
Capable to work at 11th Hour Enthusiast Team Member, Excellent Interpersonal and Communication skills, emotionally nature & Punctual.
Motivated, Determined, Result-oriented, Excellent Coordination Skills, Adaptable, and Positive Attitude towards work.Hobbies & Interest :
Traveling, , Interacting with People, listening music.Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.Date : ___________Place : ___________
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