A.L. Narasimha Rao
<b><u>Email </u></b>: narasimha006 AT gmail.com
<b><u>Career Overview </u></b>:
To serve in an organization, where I can utilize my skills, talents, and efforts for the development of the organization withexcellent interpersonal skills necessary to work effectively with colleagues and senior management.
<b><u>Core Strengths </u></b>:
** Energetic work attitude
** Creative problem solving, Critical Thinking
** Adaptive Team player
** Email, Executive management support, Internet Research
** Time Management
<b><u>Accomplishments </u></b>:
<b><u>Customer Assistance </u></b>:
Worked with company systems diligently completed all assigned tasks working overtime as needed.
<b><u>Customer Service </u></b>:
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Adapted, Advised, Assisted, Integrated, Initiated, Liaised, Managed, Monitored, Organized, Planned, Scheduled,
<b><u>Work Experience </u></b>:
Hotel Kotla Residency Hyderabad
Manager - Operations Oct 2015 - till date
<b><u>Roles and Responsibilities </u></b>:
** Facilities Management & General Administration
** Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
** Develop and implement programs that drive improvements in employee engagement and are aligned with the Make every Interaction Counts brand service behaviors.
** Identify and verify the scope of work, operational impact, budgets, timelines, facility improvements show quality, labor management and training.
** Manages the functions of all hotel personnel through supervision of hotel department heads.
** Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed.
** Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management.
** Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees
** Develops recognition programs , advertising and promotional campaigns to obtain greatest market awareness and patronage
** Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
<b><u>Bank of America </u></b>:
April 2007 to August 2015
Hyderabad.
Senior Process Associate
<b><u>Summary & Responsibilities </u></b>:
** Meet and exceed pre defined targets on the process in order to meet the process SLAs.
** Meet the quality SLA every month and Ensure the loans processed is completed with quality by doing all required research work and by sending the queries to the client.
** Conducting Team Huddles on a regular basis on different type of updates in the process related to different scrubs,Communicating/escalating issues to management when applicable.
** Ensure that the absenteeism is maintained (Planned & Unplanned absenteeism) below the threshold every month.
** Handling and maintenance of confidential client documentation.
** Demonstrate cross-line of business knowledge of banking systems and products
** Extend our support to the Team Leader to achieve targets in crunch situations like heavy volumes and be flexible with shift timings as and whenever required.
<b><u>Achievements & Contributions </u></b>:
** Was nominated for PRIDE (Performance Recognition Inspired by Demonstration or Excellence) award for the consistent performance on productivity & quality.
** Was chosen as a SPOC for updating new updates for the team.
** Was responsible for team outings, lunch, and other events like Birthdays, National Festivals, Process Anniversaries etc for the team
<b><u>ICICI One Source </u></b>:
August 2005 to April 2006
Bangalore
SPOC/Data Processing Executive
** Managed quality communication, customer support and product representation for each client.
** Worked under strict deadlines and responded to service requests and emergency call-outs
** Promptly responded to general inquiries from members, staff and clients via email
** Processing the Orders of the global customers, solving the client’s queries on mails by doing the research work on the orders and supporting them spontaneously with the updates after talking to the clients on conference call.
** Cross- trained and provided backup for other customer service representatives when needed
<b><u>ispace Software Technologies Pvt.
Ltd </u></b>:
July 2002 to December 2004
Hyderabad.
Process Associate
** Learn all the Processes online.
** Constantly monitoring the quality of the processes by attending weekly/monthly review meetings of the teams and doing the research work on the process and its clients.
** Clarifying queries of the Associates
** Constantly in touch with the Client regarding the process updates.
<b><u>Client I </u></b>: LTCG (Long Term Care Group) El Segundo, CA, USA
(www.ltcg.com)
Involved in Enrolment Entry & Risk Management Information with clients of LTCG like CalPERS,
<b><u>Client II </u></b>: Federal Project
Involved in Enrolment Entry of US Federal Project for John Hancock, MetLife & MetLife Insurance.
<b><u>Client III </u></b>: UHG Project
(www.unitedhealthgroup.com)
Involved in Enrolment Entry of United Health Group, United Health Group provides a diverse and comprehensive array of services designed to advance improved health and well-being.
<b><u>Educational Profile </u></b>:
<b><u>L.L.B </u></b>: 2016
Dr.B.R.Ambedkar Law College, Hyderabad.
<b><u>B.Com (Hons) </u></b>:1999
Indian Institute of Management and Commerce, Hyderabad.
Personal Information
<b><u>Date of Birth </u></b>: 6th of July,1976
<b><u>Status </u></b>: Married
<b><u>Hobbies </u></b>: Travel, Listening Music, Table Tennis
<b><u>Skill set </u></b>:
** Team Management
** Risk Management
** Multi-tasking
** Professional and friendly
** Inclined to grasp/learn concepts and procedures quickly.
** Strong interpersonal, verbal/written communication and analytical skills.
** Self-reliance and willingness to "own" problems and creatively find solutions
** Develop an environment of continuous focus on quantifiable productivity and quality
** Work well under pressure and meet the dead lines Hard Work with confidence, commitment and perseverance
<b><u>Date </u></b>:
<b><u>Place </u></b>: Hyderabad